Dsurian Troubleshooter

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  • Some of the older Acer monitors are extremely dependent on that 'auto-config' feature...drives me a bit nuts too, but at least mine goes away. I would say that at this point, any problem solving would have to likely happen within the menu of the monitor - if the basic drier installed by Windows causes the same reaction as…
  • I'm very surprised there isn't a control on the monitor for this - there should definitely be a H(orizontal) position and a V(ertical) position. Beg pardon, but you do know how to navigate the monitor's menu, right? - if so, and you still can't find one, very odd indeed. Try reseting it through that menu, if at all…
  • It honestly (hopefully) shouldn't be necessary. When you first plug it in, Windows should just install a generic driver that should hopefully suit you well. If you're experiencing issues with the monitor, then that's a whole 'nother story... It looks like the monitor is new enough to get you into Acer Support chat, so I'd…
  • Do you have the audio hooked up? - Just about any monitor with speakers should have a small round port on the back near the rest - it's known as 3.5 audio (not to be confused with a possible power port of similar design). This same port has been used for most everything in the past 20 years (from most headphones, to cd…
  • There have been several reports of driver issues with Win8.1, unfortunately. Considering its a touchscreen, and you pretty much need the drivers they give you to utilize it (afaik), I'd contact Acer Support via chat. They'd be the most likely people to be able to help you, and if not, at least they'll know they have yet…
  • I was thinking you could maybe use an external hard-drive or SSD, but as there are almost no ports on it, I don't think it could be a realistic possbility. As far as setting up a dual-boot on the tablet itself, I honestly wouldn't know for sure if it's even possible...but I'd seriously doubt it. I would suggest posting in…
  • I thought some online stores (newegg.com, tigerdirect.com) had a 'build your own' option, where they walked you through a PC build and put it together themselves, then shipped it to you. I'd certainly suggest that, as it would be pretty much free of most un-necessary software, and it would only cost a little bit more than…
  • Any idea what could have happened recently? - improperly cleaned the screen, lightning storm, or maybe extra humid/hot or cold? ...otherwise, I suppose it could have just failed, but 1.5 years is really early...I'm not sure if Acer themselves replace the unit, but assuming it's still under warranty, contact Acer through…
  • Short answer: Almost no modern single card has 2 HDMI outputs, meaning you'll most likely need to buy two (a pair)...which pair you determine is completely up to you, though I can maybe help... Long answer: So, in choosing a video card (or any build, really), there are some steps that you have to go through. First is the…
  • No reason to get bent out of shape - I cover everything in a broad way just to try to focus down as many possibilities as I can as quickly as I can. Yes, most GPU's that have 4(2,3) outputs can support that many monitors - sometimes even more. The question is, what can you actually do with them. I did Google it, and it's…
  • Modern Mobo's and CPU's usually have integrated graphics, which usually includes (at least) a display port on the back of the mobo. Just want to make sure that you are using the display port on the back of the GPU and not the Mobo. Otherwise, you should know that the 660 should be able to support 3 monitors, but any…
  • Very weird - hard to say exactly what could be causing it, though it honestly seems like some very odd/rare malfunction with the Acer monitor. Unfortunately, it could be a hardware malfunction as the problem seems to follow the cards and/or monitor around, but as each card likely has a different driver, and each computer…
  • Can you explain any more by what you mean when you say 'stopped working'? ...if you want to try anything off the site, I'd maybe try the Win7 driver(even though it looks like it's all the same driver...?) - would suggest doing it in safe mode. As this problem originated after the 8.1 update, though, I'd blame it on…
  • Well, first I'd try reinstalling the Win8 driver, found here - preferably in safe mode. I'd also take a look at the Quick Start Guide and User Manual, just to see if you're missing anything. If none of that helps, you should be able to easily contact Acer support directly via chat, as you have a very new product - be sure…
  • What's the OS and graphics card in the older machine? - and your using the same monitor and same HDMI cord, right? You wouldn't happen to have an extra HDMI cord laying around, would you? - if so, I would definitely suggest swapping them out. Is there some particular requirement in you using the HDMI port for a dual…
  • ...have you tried attempting this in safe mode?
  • ...again, supply as much info as possible - type of computer, model of monitor, how old it is, etc. - if you really want some tech support. It's like as if you're taking your car to a mechanic and saying that it won't start - well, what is its year, make, model, trim, engine, etc.
  • Looks like a fine monitor / good choice - though you do mean 27" (not 29"), right? With a recommended resolution of 2560 x 1440, you should've made sure that the display adapter (graphics card, integrated CPU, etc.) could easily display that, all things considered - which I think might be your problem. After some quick…
  • How long have you had it? Is it still under warranty? - that will determine if you can bring it directly to Acer's attention, though as you are posting here, I assume that it probably isn't an option. Honestly, as you've made absolutely sure that the projector is 'straight', it sounds like there might just be a…
  • Forgive me...but why are you trying to plug a headset into a monitor? The end/plug of the headset should likely be either a USB (flat, rectangular) or 3.5 audio (two small plugs, one green, one pink). Either way, it should plug directly into your computer, which should have the correct ports for either USB or 3.5 audio.…
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