New T272HL with windows 8.1 cannot use touchscreen

miller41
miller41 Member Posts: 2 New User

Just got a new computer preloaded with windows 8.1 and this new monitor. Hooked eveything up but there is no touch screen. Can't find any pen and touch to enable and I am out of ideas. Can anyone help me please.

Answers

  • Dsurian
    Dsurian Member Posts: 63 Troubleshooter

    Well, first I'd try reinstalling the Win8 driver, found here - preferably in safe mode.

     

    I'd also take a look at the Quick Start Guide and User Manual, just to see if you're missing anything.

     

    If none of that helps, you should be able to easily contact Acer support directly via chat, as you have a very new product - be sure to explain to them what you have already tried. My best guess is compatibility issues between Win8 and Win8.1 that Acer themselves havn't sorted out yet. I'd be expecting a driver update in the near future, if nothing else...

  • miller41
    miller41 Member Posts: 2 New User

    Well turns out I did forget to attach something, the usb plugCat Indifferent Appartently the guide says nothing about it and having never needed to attach one before i never thought about it.

     

    Thanks for your help though.

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