Acer Predator G9-593 Black screen

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  • Olik
    Olik Member Posts: 90

    Tinkerer

    edited March 2021
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    how i can go there from here ? 


    Edited the content to hide sensitive information.

  • Olik
    Olik Member Posts: 90

    Tinkerer

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    i have like this 
  • Commodore_1995#
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    Fastboot is available on the main tab for some models. Try disabling only fast startup in the power options.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Olik
    Olik Member Posts: 90

    Tinkerer

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    I have done this i comment when it’s back again
  • Olik
    Olik Member Posts: 90

    Tinkerer

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    It’s happends again the 2-3h after i distable fast start 
  • Olik
    Olik Member Posts: 90

    Tinkerer

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    I had also 100% of battery and then when i disconnected power cable and put again my diods form battery light in yellow color 
  • Olik
    Olik Member Posts: 90

    Tinkerer

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    sometimes after many resets i had screen like this 
  • Commodore_1995#
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    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Olik
    Olik Member Posts: 90

    Tinkerer

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    You mean do this ? 
  • Commodore_1995#
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    No! Check that the button located in the ram compartment is being properly pressed.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Olik
    Olik Member Posts: 90

    Tinkerer

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    Is not pressed
  • Commodore_1995#
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    Try adding a few layers of electrical tape over the button and see if the problem still occurs:
    Notebook em boot loop aps update do Windows como resolver - Pgina 2   Acer Community


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Olik
    Olik Member Posts: 90

    Tinkerer

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    I tried it today and give an answer 
  • Olik
    Olik Member Posts: 90

    Tinkerer

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    i have like this i put some tape on it 
  • Olik
    Olik Member Posts: 90

    Tinkerer

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    After i put tape my laptop didn’t work only on battery and screen after i put cable and on it’s still black 
  • Olik
    Olik Member Posts: 90

    Tinkerer

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    I can also describe the situation when i buy it, my laptop was on start menu ( was completely clear) and when i want install windows my computer starts looping and then i use my second one and install windows from Usb after that my laptop works normally like 2-3 months and now i have problem with black screen since 4-5 month sometimes it’s like 1-1,5 month working then i do sth like change cmos battery or open it and collect agani or drain battery and then sometimes its working for 1-2 week but now i have kind of problem after many resets when i turn it on i can using it normally until i turn it off and then the next try to start it is with black screen. This is all i know and i hope u gonna find answer for it :) Thanks community and I waiting for your next tips 
  • Commodore_1995#
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    What I have in mind now, would be to perform the update of the bios to the latest available version 1.14: https://www.acer.com/ac/pt/BR/content/support-product/6964?b=1
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Olik
    Olik Member Posts: 90

    Tinkerer

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    But how when i cant turn of computer and install it 
  • Commodore_1995#
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    Can you check if the problem occurs with another ram?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Olik
    Olik Member Posts: 90

    Tinkerer

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    Nope i didn’t check it