G276HL Monitor connected to Acer laptop w/ VGA blacks out randomly

imatreyu
imatreyu Member Posts: 4 New User
edited February 2024 in 2018 Archives
I bought a G726HL monitor less than a year ago and never had this problem when hooking it up thru a VGA and adapter to my mac. I recently started using it in conjunction with an Acer laptop and it has been randomly turning black. All my content is still there when it turns back on. And the blue light remains blue and on at all times.

I called ACER support and they directed me to do the following:
1. Unplug monitor.
2. Hold power button for 1 minute.
3. Replug monitor, turn-on.
This did not work.

I called back and they suggested I:
1. Reset settings.

This did not work. Acer support then told me that I would have to send the monitor into Texas for repair on my own dime-- which would be prohibitively expensive and a nuisance. I told them I can't do this. They said that I should purchase another VGA cable and try with that. I don't know what to do.

Answers