Joe_Kingsley

Hi @mobes8701 You can find the application in the below weblink:

Hi @mobes8701 NitroSense isn't working on your Acer laptop, you can try these steps: Restart your computer: A simple restart can fix software glitches. Check for updates: Make sure your operating system and NitroSense are up to date. Reinstall NitroSense: Uninstall and reinstall NitroSense to fix corrupted files or…

Hi @tpnguyn Which do you reside? Please let know the nearest city/town locale. so that we can share the nearest service center for you.

Hi @Raphie012519 There are two RAM slots, you can upgrade to 32GB total RAM with 2x16GB-DDR5-4800MT/s

Hi @comzee The full model number is A315-58-397K (2022). From the device manager, we could find a yellow exclamation mark, it means there could be an issue with the driver. Please follow the below steps to fix the issue. Download the DDU freeware first. Boot to Safe Mode and uninstall the Intel iGPU driver with DDU Reboot…

Hi @Axxo In this model, there is no power reset - pin hole. Could you please re-check.

Hi @comzee The current resolution rate is detected as "1366x768x60Hz" - Could you please right-click anywhere on the desktop and select Display settings >Display. and check whether you can see the list of display settings and whether you are able to change the modes of display settings to lower to higher, if not uninstall…

Hi @tpnguyn Since the screen is not able display anything on the screen, please whether you are getting any beeps sound when you turn on your laptop, whether the POST(Power On Self Test) is happening or not, if then please connect an external monitor to the external video/VGA/HDMI port and check whether you could see the…

Hi @pablo_g_a If you're having trouble detecting TPM on an Acer Nitro, you can try these steps: Check the BIOSBoot into BIOS and navigate to the security screen. Press Ctrl+S to show hidden options. Check in WindowsOpen a PowerShell session as an administrator and enter the command get-tpm. Clear the TPMIn the Windows…

Hi @tpnguyn Could you please let us know which light is glowing blue on your laptop. Could you please share a snap of the light that is glowing blue. Please watch the below video link and try to get the hard reset done.

Hi @comzee The resolution of the screen is not dependent on the RAM size, Please share the exact model number of your laptop and the screen shot of the device manager with your display adapter settings. The Specifications may vary depending on model and/or region..…

Hi @forevergaurav Note : If the Multi-control Touchpad is locked, press the F10 button (or turn on themedia control through AcerSense) to unlock it, then the "SWIFT" logo light will turn on which indicating it is ready to use. Important Note:Before installing the Touchpad driver, please install the Serial I/O driver first.…

Hi @Adlkem Please refer to the below post given and follow the suggested solution step to troubleshoot/diagnose/isolate and fix the issue:

Hi @Pyanshu Please download the software from Acer support site if it is not working or if it has been uninstalled. Use the instructions below to download and install the NitroSense Software. Visit the Acer Drivers and Manuals site. Choose your model by entering your Serial number, SNID or model number. Click…

Hi @Hokhmoen123 Please refer to the below instuctions given and perform the Restart and RESET Default: If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

Hi @MehulPatil Also watch at the below video link for Best settings for performance.

Hi @Aayush_kant123 Please insert a paperclip into the hole and press for four seconds. and let know the status.

Hi @Suleiman1979 Could you please let know the errors that you were facing while running the Predator Sense, so that it will be helpful for us to diagnose the issue.

Hi @Harper776 Since the computer is stuck on the "Windows Error Recovery" screen, please try these steps to fix it: Run Startup Repair Restart your computer, select Troubleshoot, then Advanced Options, and then Startup Repair. Follow the prompts and choose an account. Remove or replace hardware If a piece of hardware is…

Hi @TheEchoViber Please install the Colour Calibrator and get the colour calibration done. Also please provide the following details of your computer's exact model number, GPU and the Operating system used in your computer for a better understanding of the issue.