predator Helios 300 PH317-53 restarting itself randomly

Fullauto1911Fullauto1911 Member Posts: 65 Devotee
Whenever I'm playing any game after 1 hour or so the laptop randomly restarts itself 
Specs
16 gigs of RAM
256gb SSD + 1000 GB HDD
RTX 2060
i7 9750 H
17.3 inches 1080p 144hz 3ms display

«13456

FAQ & Answers

  • egydiocoelhoegydiocoelho ACE Posts: 63,743 Trailblazer
    Have you checked the temperatures? Are there any errors in the windows event viewer?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    CPU 85°c 
    GPU 60°c
    System 60°c
    No idea how to check errors in Windows event viewer
  • egydiocoelhoegydiocoelho ACE Posts: 63,743 Trailblazer
    Type "event viewer" in the cortana. Then, look for the error that occurred when the computer was restarted.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    Type "event viewer" in the cortana. Then, look for the error that occurred when the computer was restarted.

    There are 3 errors but I'm sure they didn't cause the PC to restart their event id is not 6006
  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    NVM I found one it says "The previous shutdown at *TIME* on *DATE* was unexpected"
  • egydiocoelhoegydiocoelho ACE Posts: 63,743 Trailblazer
    Can you send a screenshot of the error?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    Can you send a screenshot of the error?

  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    + System
    - Provider
    [ Name] EventLog
    - EventID 6008
    [ Qualifiers] 32768
    Version 0
    Level 2
    Task 0
    Opcode 0
    Keywords 0x80000000000000
    - TimeCreated
    [ SystemTime] 2020-06-12T16:10:48.1351104Z
    EventRecordID 6615
    Correlation
    - Execution
    [ ProcessID] 0
    [ ThreadID] 0
    Channel System
    Computer LAPTOP-PN45V6VP
    Security
    - EventData
    21:39:43
    ‎12-‎06-‎2020
    5711
    E407060005000C00150027002B008003E407060005000C00100009002B0080033C0000003C000000000000000000000000000000000000000000000000000000

    Binary data:

    In Words

    0000: 000607E4 000C0005 00270015 0380002B
    0010: 000607E4 000C0005 00090010 0380002B
    0020: 0000003C 0000003C 00000000 00000000
    0030: 00000000 00000000 00000000 00000000

    In Bytes

    0000: E4 07 06 00 05 00 0C 00 ä.......
    0008: 15 00 27 00 2B 00 80 03 ..'.+.€.
    0010: E4 07 06 00 05 00 0C 00 ä.......
    0018: 10 00 09 00 2B 00 80 03 ....+.€.
    0020: 3C 00 00 00 3C 00 00 00 <...<...
    0028: 00 00 00 00 00 00 00 00 ........
    0030: 00 00 00 00 00 00 00 00 ........
    0038: 00 00 00 00 00 00 00 00 ........

  • egydiocoelhoegydiocoelho ACE Posts: 63,743 Trailblazer
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    It has nothing to do with the problems that were mentioned in the Microsoft site my PC just crashes after gaming for 1 hour no matter what game I play old or new it'll crash within 1 hour 
  • egydiocoelhoegydiocoelho ACE Posts: 63,743 Trailblazer
    OK! Have you checked if the processor or gpu is overheating?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    CPU goes around 91°c while gaming GPU stays normal around 70
  • egydiocoelhoegydiocoelho ACE Posts: 63,743 Trailblazer
    Those temperatures are high. Check this topic: Red-Sand ThrottleStop Undervolt Profiles Pre-Made — Acer Community
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    It seems like doing so is gonna affect my performance and tbh im spoiled having played at 100+ fps all the time so how much fps am gonnna lose aprox

  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    @egydiocoelho update I undervolted as you suggested and it did work thermals are much better and the haven't crashed ever since but there's a noticable amount of performance drop would you recommend Changing the PSU ?!
  • egydiocoelhoegydiocoelho ACE Posts: 63,743 Trailblazer
    what happens when you enable max frame rate and disable vsync in the nvidia control panel settings?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    I'll let you know after trying it out

  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    @egydiocoelho it temporarily fixed the problem but it's back at where it began
  • egydiocoelhoegydiocoelho ACE Posts: 63,743 Trailblazer
    What happens when you limit the max frame rate to 144fps?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    No noticable difference 

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