predator Helios 300 PH317-53 restarting itself randomly

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FAQ & Answers

  • egydiocoelhoegydiocoelho ACE Posts: 63,435 Trailblazer
    You can reinstall windows by pressing alt + f10:
    I know I've asked this before, but you didn't answer if you reinstalled it like the video above! If the problem persists, I would try to reinstall windows, using a microsoft iso as well.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    Already did that 
  • egydiocoelhoegydiocoelho ACE Posts: 63,435 Trailblazer
    OK! In this case, back up the operating system:
    Then, do a cold installation of windows, but this time, using a microsoft iso: https://go.microsoft.com/fwlink/?LinkId=691209
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    The thing is I can't open my PC it'll void warranty
  • egydiocoelhoegydiocoelho ACE Posts: 63,435 Trailblazer
    I'm not sure if it's a hardware problem. Now, the problem occurs when you disable fastboot in the bios and fast startup in the windows power options?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    There's no option to disable fastboot in bios but I've turned fast startup off in Windows options but yeah it still happens 
  • egydiocoelhoegydiocoelho ACE Posts: 63,435 Trailblazer
    I suggest you record a video of the problem and post it on youtube!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    It's hard to record as I stated earlier but I'll try
  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    Update I returned the PC today to the dealer and will be getting a replacement soon
  • xapimxapim ACE Posts: 6,020 Pathfinder
    Fullauto1911 glad youre getting it sorted faulty units can happen in any mass production environments :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    @xapim yeah sure did take a hell lotta time but at least things are getting sorted
  • xapimxapim ACE Posts: 6,020 Pathfinder
    Fullauto1911 yeah i imagine and this covid pandemic wont help either and seems to be getting worse again for the 2nd wave (hope not)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    hey guys final update so I returned my laptop but no replacement unit was available so I built a new pc 
    Specs 
    Ryzen 7 3600x (liquid cooled)
    Rtx 2070 super 
    16 gigs of ram 
    500gb ssd + 1 tb HDD 
    Monitor msi g241 144hz 


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