predator Helios 300 PH317-53 restarting itself randomly

1246

FAQ & Answers

  • egydiocoelhoegydiocoelho ACE Posts: 63,743 Trailblazer
    Have you already opened your notebook to check if the keyboard connector is loose? Are you still in the device's exchange period (RMA) with the seller?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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      egydiocoelho Trailblazer
     
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  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    They said I'll be getting a replacement but it's been almost 4 months and no I've not opened the PC as I'm afraid it'll void the warranty
  • egydiocoelhoegydiocoelho ACE Posts: 63,743 Trailblazer
    So, I suggest you contact acer technical support again to see if they will replace.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    I did they said they would but no one even visited my place
  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    Do you think the problem is hardware related
  • egydiocoelhoegydiocoelho ACE Posts: 63,743 Trailblazer
    Try reinstalling windows again. but this time, when it is necessary to provide the password for the wireless network, do not enter the password and check if the same problem occurs, without performing windows updates.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    So are you saying that I should reinstall Windows from an external drive ?
  • egydiocoelhoegydiocoelho ACE Posts: 63,743 Trailblazer
    You can reinstall windows by pressing alt + f10:
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    Did what you said nothing changed I'm starting to lose hope man 
  • egydiocoelhoegydiocoelho ACE Posts: 63,743 Trailblazer
    So, the best option is for the laptop to be evaluated by the acer repair center.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    I called the customer care they said they'll visit me but no one came
  • egydiocoelhoegydiocoelho ACE Posts: 63,743 Trailblazer
    Did they give you a deadline for the technician to visit you?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    No they didn't
  • egydiocoelhoegydiocoelho ACE Posts: 63,743 Trailblazer
    What I can tell you is to keep insisting, until the repair center or acer technician fixes the problem for good.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    Yes I will thanks for your help dude appreciate it
  • WWGSCOTTWWGSCOTT Member Posts: 10

    Tinkerer

    good luck and keep pushing
  • WWGSCOTTWWGSCOTT Member Posts: 10

    Tinkerer

    This may be an off chance a stuck key or powerbutton or a timmer setting
  • WWGSCOTTWWGSCOTT Member Posts: 10

    Tinkerer

    also check your fan speeds if they are working or not if not dont run it till its fixed.
  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    WWGSCOTT said:
    This may be an off chance a stuck key or powerbutton or a timmer setting
    What is that 
  • Fullauto1911Fullauto1911 Member Posts: 65 Devotee
    WWGSCOTT said:
    also check your fan speeds if they are working or not if not dont run it till its fixed.
    Both fans are running at 6000+ rpm
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