My Helios 300 restarting itself

OGMike · June 2019

after almost 2 weeks of no black screens, it finally happened again....

OGMike · June 2019

I get this "critical" error in my event logs when it happens Task Scheduler service failed to start due to an error in "User::InitializeUserTable" . Additional Data: Error Value: 2147943752

JackE · June 2019

Quick. Open Control Panel. Search 'restore point'. Click 'create a restore point' in the left pane. Click 'system restore' button' Click 'next'. Select a restore point with a date/time stamp that looks like the guilty update. Jack E/NJ

OGMike · June 2019

I talked with a Microsoft support agent again and gave them all the info that was what I saw was probably the issue and they had me do a few things in some settings and restart, so far so good, been playing dayz for a long period of time now with no issue

JackE · June 2019

>>>been playing dayz for a long period of time now with no issue >>>

???? So why did you post the issue is still there earlier today? Jack E/NJ

OGMike · June 2019

It happened again, but i can seem to trace a cause.

OGMike · June 2019

Log Name:      Application
Source:        VSS
Date:          6/15/2019 6:06:31 PM
Event ID:      8193
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-VFCCEAC
Description:
Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x8007045b, A system shutdown is in progress.
.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="VSS" />
    <EventID Qualifiers="0">8193</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-06-16T01:06:31.223359600Z" />
    <EventRecordID>2564</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DESKTOP-VFCCEAC</Computer>
    <Security />
</System>
<EventData>
    <Data>CoCreateInstance</Data>
    <Data>0x8007045b, A system shutdown is in progress.
</Data>
    <Data>
    </Data>
    <Binary>2D20436F64653A20575254575254494330303030343933302D2043616C6C3A20575254575254494330303030343931362D205049443A202030303031333038342D205449443A202030303031323936382D20434D443A2020433A5C57494E444F57535C73797374656D33325C76737376632E6578652020202D20557365723A204E616D653A204E5420415554484F524954595C53595354454D2C205349443A532D312D352D313820</Binary>
</EventData>
</Event>
SUSPECT??????

OGMike · June 2019

I’m thinking I will need to do a full on clean installation of windows 10 to see if that gets rid of any sort of software issue I may be having even though it gets rid of Acers stuff that come with the windows 10 on these laptops.

xapim · June 2019

OGMike said:

I’m thinking I will need to do a full on clean installation of windows 10 to see if that gets rid of any sort of software issue I may be having even though it gets rid of Acers stuff that come with the windows 10 on these laptops.

You will probably need a fresh factory reset but if you are planning to install it from a usb bare in mind you will format and loose the acer recovery partition and you cannot restore to acer factory again if you do so and some of the acer software (PS for ex) might not even work properly because the factory windows was customized/tweaked to work properly with all acer software/drivers for your model if i were you i would clone the drive into another one if you want to keep the recovery partition and then format it to the windows build you want to install

JackE · June 2019

We seem to be re-visiting a lot of earlier territory in this long thread. Jack E/NJ

OGMike · June 2019

@JackE Yes we are, but i have not tried a vanilla windows 10 yet, @xapim i dont even know where to begin on cloning a drive lol i will have to look into that.

xapim · June 2019

@OGMike use easeus partition master if you case its cloning the ssd into another ssd you would need an m.2 to usb adapter or m.2 usb enclosure if yo only have one m.2 port in the motherboard if 2 you can clone the old to the new straight away as long as the new on its detected bare in mind the usb adapter if what u would need its sata or nvme you can just clone it to a normal hdd aither via usb enclosure/dock or removing the internal hdd and insert a new one to clone it into

OGMike · June 2019

I performed a "In-Place Windows Repair" 2 days ago, no issues other than this, but my laptop never crashed or anything so unsure on this.

Source
Windows

Summary
Hardware error

Date
‎6/‎18/‎2019 7:04 PM

Status
Not reported

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name:    LiveKernelEvent
Code:    15e
Parameter 1:    1
Parameter 2:    ffffa38fa7e241a0
Parameter 3:    ffffa38f91d9b060
Parameter 4:    47
OS version:    10_0_18362
Service Pack:    0_0
Product:    768_1
OS Version:    10.0.18362.2.0.0.768.101
Locale ID:    1033

OGMike · June 2019

Alright, it's been a minute since ive posted in here, but here is a little update, ive fixed the freezing, it is caused by faulty audio drivers, but still not so lucky with my blackscreen BS, but it seems ive been able to bring it to a minimal by doing a in place windows repair, after doing that, i didnt have it happen in over a week, until now sadly, but as long as i can keep it to a minimal, i will be upgrading my desktop and boom problem solved lol...that is until, i leave for six months in November and only option is to take this laptop with me.

JackE · June 2019

>>>i will be upgrading my desktop >>>only option is to take this laptop with me.>>>

Nope. The upgraded desktop & a 24" LCD would fit nicely inside a rolling backpack as a carry-on.

Jack E/NJ

OGMike · June 2019

Alright, hopefully this is the last post I will make on here, but I’ve come to a conclusion, I hate to give up on the laptop, but I emailed the retailer and I’m still eligible for a refund so it looks like this weekend I will be sending my ph315-51 off and saying my goodbyes, and I will also be selling my other Helios 300 to a buddy of mine, so I can rebuild my desktop, with all that being said, what is another good gaming laptop that you guys would recommend or should I go ahead and just buy another Helios 300? I mean I loved the laptop other than that one major issue and the thermal issues but that is a simple fix, but I also would like a MSI laptop. I’m kinda torn since MSI will be more expensive for same specs and probably 120hz screen instead of 144hz.

JackE · June 2019

>>>I will also be selling my other Helios 300 to a buddy of mine, so I can rebuild my desktop>>>

How are you gonna rebuild your desktop unless you take it with you? What am I missing here? Jack E/NJ

xapim · June 2019

All other manufacturers also have thermal issues and even worse than the Predators so good luck with that

OGMike · June 2019

@JackE I won’t be going anywhere till November so I have time I.e. this weekend is actually when I will do it.

OGMike · June 2019

@xapim yea I’m aware other brands have thermal issues, but I’ve never really seen so many thermal complaints on other brands, granted the Helios is probably one of the most popular if not most popular laptop for gaming.