My Helios 300 restarting itself

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Answers

  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    But I will still try that method, since I have heard that it will help.
  • JackE
    JackE ACE Posts: 45,081 Trailblazer
    I think you're probably destined to slather the PUs and heat sinks with a layer of ArticMX4 paste. Gets pretty hot with all that stuff crowded inside a 15 inch laptop making the internal fans go full tilt. Jack E/NJ

    Jack E/NJ

  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    But I will still try that method, since I have heard that it will help. Also yea I may take it to a repair shop and have them repaste everything. I find it wierd that it still did it under no load, so it can’t be a GPU issue if the gpu is idling. When I restarted it this morning it also did the black screen at the Predator logo, it did it 3 times until it took me into the advanced start options, so I have it booted in safe mode.
  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    edited June 2019
    I just did the battery reset and as I’ve seen by @Red-Sand to take the ram out and clean with an eraser gently, when I did this, I noticed there was like a liquid substance on them, I found that to be wierd, they are now dry, I will test the laptop later.


    Also, something to note, I’m looking at my wattage on my g3-572 and I’m noticing my wattage looks lower in throttlestop that what it seems like on my PH315-51.
  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    Another idea I have had, I’ve been thinking about swapping the SSD out of my g3-582 and placing it in my ph315-51, seeing if that makes a difference, it would rule out the SSD causing the issue.
  • JackE
    JackE ACE Posts: 45,081 Trailblazer
    Not easily if they're boot drives. Jack E/NJ

    Jack E/NJ

  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    Or maybe testing out windows 8.1 and see if it’s more of a windows 10 bug
  • JackE
    JackE ACE Posts: 45,081 Trailblazer
    OGMikeEach new rapid fire major Win10update is almost like a new Windows version under the previous Windows numbering conventions. We'd probably be up to (or down to) Windows19 with the May revision. So you'd probably be better off simply resetting the thing to the factory-fresh Win10 version it shipped with to see if it's an update Win10 version bug or a hardware issue. Guaranteed to have device driver problems trying to mess with Win8.1.  Jack E/NJ 

    Jack E/NJ

  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    Ive done atleast 4 factory-fresh starts on it already, ive also ran UserBenchmarks to see if anything wierd was going on with the hardware, but everything came back normal. I will run another and post a screenshot.
  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    Im also going to run MalwareBytes and see if maybe there is any malware or some other virus that has somehow crawled its way through the cracks
  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    The background usage im assuming is from running a few tabs on firefox along with some extensions, and 2 or so apps running.
  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    okay so i noticed my battery is discharging when im playing games, maybe the battery gets too low while gaming and then thats the cause of my crashing?
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2019
    @OGMike  You adapter its 180w (19.5V X 9.23A) and the more devices u have using the usb ports the more the battery will discharge i don't think ppl realize this its a gaming laptop nor a normal laptop it will use all the power from the adapter and battery to support the cpu/gpu high power usage in high demanding tasks/games i recommend you to get a self powered usb hub (Anker) they are the best and connect everything there then just the hub to the laptop it will decrease the power drain from your usb ports for ex i have a 5tb external 2.5hdd in an 10gbps usb/usb-c enclosure and i can certainly say if i play really demanding games running from the external hdd the battery will discharge but not much to the point of loosing all performance and make me stop everything and recharge it a gain to keep going but if i play games running from my 2tb m.2 ssd or even from the 1tb hdd nothing happens and i only have  a mouse plugged in so im just using 2 usb ports one 2.0 and the 3.0 for the external hdd because the usb-c port gives much less performance than usb 3.0 in my case for my hdd and i use the laptop keyboard to play everything (that why its there for) also have a Predator Atheon 500 (gift by Acer) never tested it but im pretty sure if i wont connect it to a good powered usb hub i will have battery drain for sure when playing some games


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    @xapim so what you are saying is it could very well be due to battery drainage? I mean it just happened again, and i wasnt playing a demanding game, i was playing Battalion 1944 and just out of the blue, black screen and then the laptop restarted. It will even do it when im just browsing (plugged in).

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2019
    @OGMike yes it could be due to that but it could also be something else try to play without only with the laptop itself and one mouse using the laptop keyboard and power the cooler you have directly from a socket to see it it still shuts down/black screen if it still does the same i would say your windows its bugged backup everything you need to another drive and ALT+F10 on boot logo to go back to Acer factory (fresh install do not keep your files)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    @xapim okay so I have tried that but no success. I may have found the culprit, I was looking in my reliability monitor and saw 2 errors, LiveKernelEvent Code: 1a8, hardware error. I don’t think it is necessarily hardware being faulty as the laptop runs normal, but I did see that my Nvidia drivers had an error, I think it said the drivers did not install properly and the time stamp correlated to the time I installed them I think it was last night or the night prior. So it looks like my drivers may be bad???
  • JackE
    JackE ACE Posts: 45,081 Trailblazer
    We seem to be re-visiting a lot of the same territory that we covered earlier plus fretting over some event log entries that often mean little to nothing. If you do/did a full erase everything factory reset, cut down on the amount of extra power-hungry devices plugged into this laptop (especially that fancy 5-fan cooler with all the pretty blue LED lights), and the thing still cuts out or throttles from overheating, then you need to slather the C/GPU & heatsink surfaces with ActicMX4 paste. Jack E/NJ  

    Jack E/NJ

  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    edited June 2019
    @JackE alright I will continue to test this theory, I will just back up everything that I need onto my external SSD and do a fresh install.
  • JackE
    JackE ACE Posts: 45,081 Trailblazer
    edited June 2019
    Use the erase-everything  ALT+F10 cold boot factory reset UNLESS you previously clean installed a Microsoft generic version of Win10. If you previously installed the generic version, the ACER version is probably gone by now. Jack E/NJ  


    Jack E/NJ

  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    I tried alt f10 but it wouldn’t go into it so I’m going to have to do it through windows settings when I get back.