My Helios 300 restarting itself

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Answers

  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    Looks like it was released last week. Supposed to fix World of Warships error, Win10 GPU timeout resets, and performance issues with dual displays. Probably the reset thing. Good luck with it.  Jack E/NJ

    Jack E/NJ

  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    @JackE havent tested with gaming but so far so good, *knock on wood*

  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    I'm also noticing my laptop is using less power, it usually stayed around like 15w even while idling now its around 5-10w.
  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    So game on! Jack E/NJ

    Jack E/NJ

  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    So far so good, i will continue updating.
  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    edited June 2019
    Update, it froze again.
    Min not seeing anything that would have caused it though??
    May have just been a random thing or overheating, it’s been getting pretty hot.
  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    I wanting to say it’s more corrupt drivers, such as Realtek HD Audio background source, I have an error every time I start it up in my event log saying it has stopped working, I know it’s not a display error this time cause I’m no longer get the error with Nvidia display, nor am I getting black screens, the system will just freeze up, audio stops completely, keyboard lights up, and everything becomes unresponsive.
  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    So disable it in Device Manager. Do your thing without sound to see what happens. Jack E/NJ

    Jack E/NJ

  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    @JackE i will try that, if anything do you know of any apps that can fix corrupted files or drivers?

  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    Here is my suspect.
    Log Name:      Application
    Source:        Application Error
    Date:          6/10/2019 3:55:29 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      DESKTOP-VFCCEAC
    Description:
    Faulting application name: RAVBg64.exe, version: 1.0.0.295, time stamp: 0x5bc04e16
    Faulting module name: RAVBg64.exe, version: 1.0.0.295, time stamp: 0x5bc04e16
    Exception code: 0xc0000005
    Fault offset: 0x0000000000042dff
    Faulting process id: 0x2c40
    Faulting application start time: 0x01d51fdf99a3e33a
    Faulting application path: C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
    Faulting module path: C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
    Report Id: 1b411a94-6bae-4718-842e-587fad999118
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2019-06-10T22:55:29.446022000Z" />
        <EventRecordID>1099</EventRecordID>
        <Channel>Application</Channel>
        <Computer>DESKTOP-VFCCEAC</Computer>
        <Security />
      </System>
      <EventData>
        <Data>RAVBg64.exe</Data>
        <Data>1.0.0.295</Data>
        <Data>5bc04e16</Data>
        <Data>RAVBg64.exe</Data>
        <Data>1.0.0.295</Data>
        <Data>5bc04e16</Data>
        <Data>c0000005</Data>
        <Data>0000000000042dff</Data>
        <Data>2c40</Data>
        <Data>01d51fdf99a3e33a</Data>
        <Data>C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe</Data>
        <Data>C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe</Data>
        <Data>1b411a94-6bae-4718-842e-587fad999118</Data>
        <Data>
        </Data>
        <Data>
        </Data>
      </EventData>
    </Event>


  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    >>> do you know of any apps that can fix corrupted files or drivers?>>>
    Yep. Uninstall the device drivers from Device Manager. Exit Device Manager without trying to manually re-install anything yourself. Shutdown. Turn the machine back on and let Windows automatically re-detect the hardware on startup and re-install fresh drivers. Jack E/NJ 

    Jack E/NJ

  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    @JackE okay, fixed that, now one more question...any clue on this?
    v\Log Name:      Application
    Source:        Application Error
    Date:          6/10/2019 6:09:17 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      DESKTOP-VFCCEAC
    Description:
    Faulting application name: mmc.exe, version: 10.0.18362.1, time stamp: 0x288c7033
    Faulting module name: ntdll.dll, version: 10.0.18362.145, time stamp: 0xd3b10352
    Exception code: 0xc0000409
    Fault offset: 0x000000000008c47f
    Faulting process id: 0x1f3c
    Faulting application start time: 0x01d51ff21007ad96
    Faulting application path: C:\WINDOWS\system32\mmc.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 345b8290-4131-495f-8da9-6752da1d430f
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2019-06-11T01:09:17.908134500Z" />
        <EventRecordID>1416</EventRecordID>
        <Channel>Application</Channel>
        <Computer>DESKTOP-VFCCEAC</Computer>
        <Security />
      </System>
      <EventData>
        <Data>mmc.exe</Data>
        <Data>10.0.18362.1</Data>
        <Data>288c7033</Data>
        <Data>ntdll.dll</Data>
        <Data>10.0.18362.145</Data>
        <Data>d3b10352</Data>
        <Data>c0000409</Data>
        <Data>000000000008c47f</Data>
        <Data>1f3c</Data>
        <Data>01d51ff21007ad96</Data>
        <Data>C:\WINDOWS\system32\mmc.exe</Data>
        <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
        <Data>345b8290-4131-495f-8da9-6752da1d430f</Data>
        <Data>
        </Data>
        <Data>
        </Data>
      </EventData>
    </Event>


  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    fixed it actually

  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    Still having system freezes though, still trying to figure out what may be casuing it.
  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    I got a software that detects any kind of junk/viruses/instability issue etc. and i cleaned up a lot of stuff and also found out my laptop was on high performance mode, so i set it to balanced and turned all the sleep settings to never and any other related thing, so hopefully that helps.
  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    I also did some optimization to windows, seems to be working better???
  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    >>>found out my laptop was on high performance mode>>>

    I thought we had already decided you were gonna try switching to balanced mode about 2 weeks ago ??? Did you switch back again? Jack E/NJ

    Jack E/NJ

  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    @JackE I can’t remember if I switched it back or if it did it by itself, I was under the impression I had it on balanced already.
  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    Yes, I thought you did too. Possibly an update changed it back again. Jack E/NJ

    Jack E/NJ

  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    Possibly, I’m going to do some more testing today and update from there.

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