My Helios 300 restarting itself

245678

Answers

  • JackE
    JackE ACE Posts: 45,087 Trailblazer
    So you thought that installing BIOS v1.26 would "Fix F9 load default then save & shutdown will power on issue"? So please explain how it relates to fixing whatever problem you were having with BIOS v1.19. Jack E/NJ

    Jack E/NJ

  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    JackE said:
    So you thought that installing BIOS v1.26 would "Fix F9 load default then save & shutdown will power on issue"? So please explain how it relates to fixing whatever problem you were having with BIOS v1.19. Jack E/NJ

    I updated to latest BIOS due to seeing if outdated BIOS were the cause to my laptop having the random black screen issue, so that is why I updated to v1.26
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited May 2019
    Usually the bios have some release notes on what the fixes are i am still on 1.20 and never had any issues whatsoever and not updating because theres no need to fix whats not broken you black screen issue can be anything even the display cable a bit loose on either side mobo or display itself but i sure has nothing to do nothing to do with bios as u said u updated and the issue persists


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    As soon as I get back from work on Friday I will try and revert back to 1.15 and hopefully that will fix the issue, as I read it has and Acer flames it does
  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    Claims* not flames 
  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    Also, I’m thinking windows 10 itself may be the cause, win 10 has the links state power management and apparently it’s really buggy and in can cause the issue I’m having so as soon as I can I will do some troubleshooting on that.
  • JackE
    JackE ACE Posts: 45,087 Trailblazer
    OGMike>>>when i first got it about a week ago it would freeze with a black screen>>>

    If this problem happened with factory installed v1.19 and is in fact why you tried v1.26 to fix the problem, then I suggest that you return the machine to the vendor/seller as defective for a refund or exchange ASAP before the vendor's RMA policy period expires --- generally less than a few weeks. Not only would ACER warranty service probably take longer, trying to install an earlier version is not a straightforward process and has an even higher risk of bricking or creating even worse side effects than installing a later version.  Jack E/NJ

    Jack E/NJ

  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    JackE said:
    OGMike>>>when i first got it about a week ago it would freeze with a black screen>>>

    If this problem happened with factory installed v1.19 and is in fact why you tried v1.26 to fix the problem, then I suggest that you return the machine to the vendor/seller as defective for a refund or exchange ASAP before the vendor's RMA policy period expires --- generally less than a few weeks. Not only would ACER warranty service probably take longer, trying to install an earlier version is not a straightforward process and has an even higher risk of bricking or creating even worse side effects than installing a later version.  Jack E/NJ
    That’s most likely what I will end up doing, I have already contacted the vendor and they have approved me for a refund, I just hate to give up on fixing it myself because I love the laptop, even though I have a desktop, but it doesn’t run nearly as well as the laptop due to it being built years ago and some of the part aren’t very compatible with each other, but I will probably send it off by this weekend and as soon as I get my refund I’m ordering another one.
  • saltyreader
    saltyreader Member Posts: 7

    Tinkerer

    How can I use a different version of bios i suppose mine is 1.21 and I have major problems
  • JackE
    JackE ACE Posts: 45,087 Trailblazer
    >>>i suppose mine is 1.21 and I have major problems >>>

    Suppose? Why do you suppose it's v1.21? Press WIN+R. Enter 'msinfo32'. What bios version number do you see in the right pane? Jack E/NJ

    Jack E/NJ

  • saltyreader
    saltyreader Member Posts: 7

    Tinkerer

    JackE said:
    >>>i suppose mine is 1.21 and I have major problems >>>

    Suppose? Why do you suppose it's v1.21? Press WIN+R. Enter 'msinfo32'. What bios version number do you see in the right pane? Jack E/NJ
    It is 1.21 now I am sure thx to you. do you have an answer about my question to use another version of bios. I am not sure if it is because of bios but i have to try. This way i cant play games keep shutting itself 15min max. Only CS:GO works normally rn. 
  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    im still trying to solve this issue, i dont really want to give up on this, with it being a really good laptop, other than this issue

  • JackE
    JackE ACE Posts: 45,087 Trailblazer
    So does that mean you want to risk bricking the machine messing with trying an earlier firmware version? The risk is significantly higher going down than going up.  If it gets bricked, the vendor is even less likely to issue an RMA than the way it is right now. Jack E/NJ 

    Jack E/NJ

  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    okay so I may have found my issue, I had a portable SSD plugged in, and ive read some peripherals can cause issue like the black screens (windows 10 common issue) I plugged it into my other laptop, launched bf5, didn't even get into playing the game, and boom, laptop freezing looping the sound rapidly and became unresponsive, so im beginning to think it was m portable SSD afterall, although my other laptop did not black screen, it did a similar action (which my PH315-51 has done as well) so I am currently testing my PH315-51 without my portable SSD, and if all goes well, im going to pull the 1tb hardrive with all my games from my other laptop and install it into this one. BTW my other laptop is a acer predator helios 300 g3-572.


  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Pretty sure that would be your issue if everything works fine without it plugged in :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    im hoping it does, right now im just browsing with no issues, will further test later

  • JackE
    JackE ACE Posts: 45,087 Trailblazer
    >>>along with stock SSD and a external SSD>>>

    Well, yes, you did mention that in passing. Hope it's your solution. Good luck. Jack E/NJ 

    Jack E/NJ

  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    fingers crossed, so far so good, but i dont want to jinx it.
  • nithingowda
    nithingowda Member Posts: 1 New User
    After BIOS v1.26 update 
    getting random blue screen of death

  • OGMike
    OGMike Member Posts: 123 Die Hard WiFi Icon
    After BIOS v1.26 update 
    getting random blue screen of death

    Hmmm that's odd, when a blue screen happens there will be a message at the bottom usually telling you what may have caused the issue i.e. Memory, WHEA_COMMUNIICATION ERROR, actually had that one earlier with my other laptop, so on and so forth.