[ACER CONCEPTD 9] ConceptD Palette App is DOWN, 0 Fans Control, Laptop's Throttling... NEED HELP !!!

Angelo_Arch · January 2022

Yep, Palette app won't launch on Windows 11 on ConceptD Ezel 7.

Ingrid-Inactive · February 2022

Hello all,

After investigation, it was determined that this issue is occurring due what appears to be a compatibility issue with the Microsoft performance monitor tool. In some cases when a factory reset was performed the app worked, but I am afraid we don't have, at the moment, a definitive solution for it, we have reported the incompatibility to the appropriate groups and will update the thread if we are able to get a workable solution. We again apologize for any inconveniences this may cause you.

Best Regards,
Acer-Ingrid

iboirsbelov · February 2022

Acer-Ingrid said:

Hello all,

After investigation, it was determined that this issue is occurring due what appears to be a compatibility issue with the Microsoft performance monitor tool. In some cases when a factory reset was performed the app worked, but I am afraid we don't have, at the moment, a definitive solution for it, we have reported the incompatibility to the appropriate groups and will update the thread if we are able to get a workable solution. We again apologize for any inconveniences this may cause you.

Best Regards,
Acer-Ingrid

hello Ingrid.You are really?) It's been a one year since the first post. Your laptop costs $1,500. I think in a year, it was possible to hire freelancers to create a new application based on FanSpeed) The laptop gets very hot without your application.

RaySober · March 2022

So, it's been almost an entire YEAR since I've posted this. Resulsts ? You may ask ? Well, let me tell ya' :

NOTHING !

Yeah, you read correctly !
So let's summerize the situation, shall we ?

- The ACER CONCEPTD 9 (and 9 Pro) Cost : Between $4000 and $6000 depends on where you live
- Completely removed from the stores, like magic ! This laptop never existed lol !

- While at first it was completely stupid that, for a CREATOR LAPTOP (as you called it), you could'nt even tweak the fan speed, now it is still impossible to even CHECK your fan speed !

- Because of all of this, this laptop becomes even slower and bad than simple $1000 gaming laptops !

Acer doesn't give a single f... about all of this. Let be real : WE WERE ROBBED !

They won't change anything, they wontt launch any updates, they won't launch like a sort of update to actually control theses f...ing fans and actually be able to USE CORRECTLY this laptop, no ! All we will have at the end of this day, is some ACER Helper saying "well we are aware and that's about it ! have a g'day and don't forget to check out our lasts offers ! ^^ lol".

To all of my ConceptD 9(and Pro) comerades, I am, with you, sorry to have fall in such a scam. The Laptop was really promising, but it ended as a super powerfull machine restrained by an absolute garbage BIOS, Software and no form of communication from the devs.

Because I am quite stupid, I still somehow dream about Acer actually caring about us just for few days and launch some little BIOS updates that allow us to control the fan speed and actually using this machine as entended... but we all know how it will end. With Nothing.

RaySober · March 2022

PS :

that would be very funny if they somehow find my last post too "true" and delete it, it would show how fast they can act when it doesn't involve actually helping customers

Commodore_1995# · March 2022

@RaySober I believe it is possible to install Predator Sense with some modifications.
a) download predator sense here: https://global-download.acer.com/GDFiles/Application/Predator Sense/Predator Sense_Acer_3.00.3136_W10x64_A.zip?acerid=637295963588423777&Step1=NOTEBOOK&Step2=PREDATOR&Step3=PREDATOR PH315-52&OS=ALL&LC=pt&BC=ACER&SC=PA_3
b) go to the plugs folder and find the Predator PH315-52 folder:

Image: https://us.v-cdn.net/6029997/uploads/editor/lt/qwy1eu715b2g.png

c) change the name Predator PH315-52 to ConceptD CN917-71 or ConceptD CN917-71P depending on your model version:

Image: https://us.v-cdn.net/6029997/uploads/editor/wm/rkoyrm1s44n4.png

d) run the installation!

RaySober · March 2022

egydiocoelho said:

@RaySober I believe it is possible to install Predator Sense with some modifications.
a) download predator sense here: https://global-download.acer.com/GDFiles/Application/Predator Sense/Predator Sense_Acer_3.00.3136_W10x64_A.zip?acerid=637295963588423777&Step1=NOTEBOOK&Step2=PREDATOR&Step3=PREDATOR PH315-52&OS=ALL&LC=pt&BC=ACER&SC=PA_3
b) go to the plugs folder and find the Predator PH315-52 folder:

c) change the name Predator PH315-52 to ConceptD CN917-71 or ConceptD CN917-71P depending on your model version:
d) run the installation!

THERE IS NO WAY !!!! IT DOES WORK !!!!!!!!!!!!!!! WHAT A GENIUS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

YOU CAN ACTUALLY CONTROL EVERYTHING !!! YOU CAN SET THE FANS AT MAX SPEED !!!!!!!! IT WAS JUST THIS SIMPLE !!!!!

Thank you soooo much !!! I will finaly be able to use this beast as entended !!! Your answer to this post will probably help a ton of users like me !! thank you very very much !!!!!!

Commodore_1995# · March 2022

@RaySober Does the mobile function also work?

Kirby47 · March 2022

egydiocoelho said:

@RaySober I believe it is possible to install Predator Sense with some modifications.
a) download predator sense here: https://global-download.acer.com/GDFiles/Application/Predator Sense/Predator Sense_Acer_3.00.3136_W10x64_A.zip?acerid=637295963588423777&Step1=NOTEBOOK&Step2=PREDATOR&Step3=PREDATOR PH315-52&OS=ALL&LC=pt&BC=ACER&SC=PA_3
b) go to the plugs folder and find the Predator PH315-52 folder:

c) change the name Predator PH315-52 to ConceptD CN917-71 or ConceptD CN917-71P depending on your model version:
d) run the installation!

Unfortunately, it still can't be used to adjust the color profile.

Now my ezel can't even color calibrate.

Commodore_1995# · March 2022

Kirby47 said:

show previous quotes

egydiocoelho said:

@RaySober I believe it is possible to install Predator Sense with some modifications.
a) download predator sense here: https://global-download.acer.com/GDFiles/Application/Predator Sense/Predator Sense_Acer_3.00.3136_W10x64_A.zip?acerid=637295963588423777&Step1=NOTEBOOK&Step2=PREDATOR&Step3=PREDATOR PH315-52&OS=ALL&LC=pt&BC=ACER&SC=PA_3
b) go to the plugs folder and find the Predator PH315-52 folder:

c) change the name Predator PH315-52 to ConceptD CN917-71 or ConceptD CN917-71P depending on your model version:
d) run the installation!

Unfortunately, it still can't be used to adjust the color profile.

Now my ezel can't even color calibrate.

The Predator sense does not have the function to calibrate the colors. Predator sense is a program that monitors temperatures and adjusts fan speeds. You must use the specific program to calibrate the colors in conceptd!

bambue · May 2022

egydiocoelho said:

@RaySober I believe it is possible to install Predator Sense with some modifications.
a) download predator sense here: https://global-download.acer.com/GDFiles/Application/Predator Sense/Predator Sense_Acer_3.00.3136_W10x64_A.zip?acerid=637295963588423777&Step1=NOTEBOOK&Step2=PREDATOR&Step3=PREDATOR PH315-52&OS=ALL&LC=pt&BC=ACER&SC=PA_3
b) go to the plugs folder and find the Predator PH315-52 folder:

c) change the name Predator PH315-52 to ConceptD CN917-71 or ConceptD CN917-71P depending on your model version:
d) run the installation!

Hi, I have tried this method and while I did get the software to run and saw the fan UI settings, changing them had no effect. My model is ConceptD CC715-71. I tried Auto, Max, and Custom. I also tried following this video but no effect as well

https://www.youtube.com/watch?v=kFjd6Lh--tA&t=5s

Commodore_1995# · May 2022

@bambue Your model comes with a tenth generation processor. Try the Predator PH315-54 name for the ConceptD CC715-71.

Bacchinif · September 2022

Native Acer apps are a joke.

Lightning1911 · February 2023

Hey Everyone,

is there also an option that this will work with a ConceptD CT300-52A

Thank you in advanced for your Help.

Commodore_1995# · February 2023

Lightning1911

Feb 23, 2023

Hey Everyone,
is there also an option that this will work with a ConceptD CT300-52A
Thank you in advanced for your Help.

Are you referring to predator sense?

Ignac · March 2023

Commodore_1995#

Feb 24, 2023

https://community.acer.com/en/discussion/comment/1182866#Comment_1182866
Are you referring to predator sense?

Is there any solution ( predatorSense or different ) for ConceptD CT300-52A ( i7-11700F, Windows 11 )

in "plugs" i found some specifications ( can i just change it? do i need to have installed all SW for example GeForce Experience ? )

from plugs:
- Path6=C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe
- [Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz] Path=i5-10300H CPU … change to i7-11700F ??
- RTXGPU_en=https://www.nvidia.com/en-us/geforce/20-series/rtx/ … change to 30-series/rtx/ ??

PH315-53 72XD Predator Sense for Windows 11

davideche87

Oct 5, 2021

Hi.

I've upgraded the operating system to Window 11 for my Predator Helios 300. However, the Predator Sense Utility doesn't work. When do you plan to update the drivers?

Thanks for your reply

Thread was edited to add model name in the title

i have tried also win11 solution, but also did not worked :

Predator sense version 3162 works correctly on windows 11:

Site favicon Acer - Google Drive

Is it possible to configure it also for ConceptD CT300-52A and add solution to Google Drive ?

i have found several discussions about this problem
ConceptD 300 Desktop temperature and cooling
TonyWyso
Jun 25, 2021
Hi!

I recently bought a ConceptD 300 desktop and was surprised to find that the computer, despite its very high price, fails at maintaining normal temperatures. After starting the computer, the entire rear panel of the graphics card rises to an alarmingly high temperature. Is this normal for this desktop? Can I safely replace the whole case (I take into account the custom power supply and the front panel)?

Thank You!
View Post

Thank you very much

Commodore_1995# · March 2023

Ignac

Mar 6, 2023

https://community.acer.com/en/discussion/comment/1183279#Comment_1183279
Is there any solution ( predatorSense or different ) for ConceptD CT300-52A ( i7-11700F, Windows 11 )
https://us.v-cdn.net/6029997/uploads/814Z3706B6OB/image.png
in "plugs" i found some specifications ( can i just change it? do i need to have installed all SW for example GeForce Experience ? )
from plugs:
Path6=C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA GeForce Experience.exe
[Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz] Path=i5-10300H CPU … change to i7-11700F ??
RTXGPU_en=https://www.nvidia.com/en-us/geforce/20-series/rtx/ … change to 30-series/rtx/ ??
https://community.acer.com/en/discussion/649884/ph315-53-72xd-predator-sense-for-windows-11
i have tried also win11 solution, but also did not worked :
Predator sense version 3162 works correctly on windows 11:
https://drive.google.com/drive/folders/1L3Ln-WkCvogX1OUmr74i3h8jk4ICVF94
Is it possible to configure it also for ConceptD CT300-52A and add solution to Google Drive ?
i have found several discussions about this problem
https://community.acer.com/en/discussion/642705/conceptd-300-desktop-temperature-and-cooling
Thank you very much

Are you changing model name in plugs folder?

Ignac · March 2023

Commodore_1995#

Mar 7, 2023

https://community.acer.com/en/discussion/comment/1185700#Comment_1185700
Are you changing model name in plugs folder?

Yes, if it should work, then I am not sure which one should be changed

PredatorSense_V3.00.3192_MSFT_SIGNED_20220530-20230306T101029Z-001

Commodore_1995# · March 2023

@Ignac The PO3-630 model also uses the core i7-11700F processor. Download this version of predator sense: https://global-download.acer.com/GDFiles/Application/Predator%20Sense/Predator%20Sense_Acer_3.00.3050_W11x64_A.zip?acerid=637782422285665680&Step1=DESKTOP&Step2=PREDATOR&Step3=PREDATOR%20PO7-640&OS=ALL&LC=en&BC=ACER&SC=PA_6

Then go to that folder and change the name Predator PO3-630 to ConceptD CT300-52A:

Ignac · March 2023

If somebody is looking for it

I found link below ( also posted by egydiocoelho)

Click here: https://global-download.acer.com/GDFiles/Application/Predator Sense/Predator Sense_Acer_3.00.3050_W11x64_A.zip?acerid=637782422285665680&Step1=DESKTOP&Step2=PREDATOR&Step3=PREDATOR PO5-640&OS=ALL&LC=pt&BC=ACER&SC=PA_3

/* ——————————————- */

At this point it only gives me the possibility to adjust 2 fans ( front and back ), so i have tried

Solution 1
- try to overwrite [FanSupport] in installation file CPU value from 0 to 1 ( CPU=1 )
  - still do not see CPU fan in predatorSense
Solution 2
- in BIOS disable “smart fan” and control these 2 in predatorSense
  - it did not work
Solution 3
- in BIOS enable “smart fan”
- set predatorSense-FAN Control to “Custom”
- then restart PC ( now all FANs running at higher than auto speed … also CPU_Fan )
- set predatorSense-FAN Control to “Auto”
  - this only affects 2 FANs ( not CPU Fan )
- this looks like the CPU fan has high RPM, while front and back fan are on auto
  - since the problem was cooling CPU, then this problably is solution without other fans doing “vacuum cleaner” noice…but I can imagine something more elegant