[ACER CONCEPTD 9] ConceptD Palette App is DOWN, 0 Fans Control, Laptop's Throttling... NEED HELP !!!

Hi Everyone !

First of, excuse my english typos, I'm French but I'm posting on the EN forum because French's forum is completely dead...

So, I acquired an ACER CONCEPD 9 (the non-pro version, with the RTX2080) in November 2020. Overall this is a good laptop.
BUT, there are some issues with it and, because this laptop is so rare and unique, there is little to NO information on this CONCEPTD collection.

1) ConceptD Palette is Down
So for the ConceptD laptops, the only app to see the laptop performances is this "Conceptd Palette" software. During some month it worked well, but suddenly, quite some month ago, clicking on the app icon does nothing. Palette does appears in my task manager, but nothing on screen. The app doesn't open. I tried to uninstall it, re-install it again, everything is up to date in my laptop, but still nothing.

2) 0 Fan Control
Probably the biggest flaw with this laptop. You cannot, by any way, control the fans speed. The laptop's temperatures are greats, but under stress test the fans aren't at max speed so the laptop throttle and perfoms really badly...

So ACER, PLEASE, This laptop "for 3D artists" cost me 5000€, PLEASE add a way to control the fans on this ConceptD 9 and fix ConceptD Palette... It's infuriating to buy something that expensive to end up having worse performances than a simple gaming laptop at 1400€... It feels like Acer don't even care about it's ConceptD clients...

Accepted answers

Commodore_1995#

@RaySober I believe it is possible to install Predator Sense with some modifications.
a) download predator sense here: https://global-download.acer.com/GDFiles/Application/Predator Sense/Predator Sense_Acer_3.00.3136_W10x64_A.zip?acerid=637295963588423777&Step1=NOTEBOOK&Step2=PREDATOR&Step3=PREDATOR PH315-52&OS=ALL&LC=pt&BC=ACER&SC=PA_3
b) go to the plugs folder and find the Predator PH315-52 folder:

Image: https://us.v-cdn.net/6029997/uploads/editor/lt/qwy1eu715b2g.png

c) change the name Predator PH315-52 to ConceptD CN917-71 or ConceptD CN917-71P depending on your model version:

Image: https://us.v-cdn.net/6029997/uploads/editor/wm/rkoyrm1s44n4.png

d) run the installation!

All comments

Manny-Acer_Retired

RaySober said:

Hi Everyone !

First of, excuse my english typos, I'm French but I'm posting on the EN forum because French's forum is completely dead...

So, I acquired an ACER CONCEPD 9 (the non-pro version, with the RTX2080) in November 2020. Overall this is a good laptop.
BUT, there are some issues with it and, because this laptop is so rare and unique, there is little to NO information on this CONCEPTD collection.

1) ConceptD Palette is Down
So for the ConceptD laptops, the only app to see the laptop performances is this "Conceptd Palette" software. During some month it worked well, but suddenly, quite some month ago, clicking on the app icon does nothing. Palette does appears in my task manager, but nothing on screen. The app doesn't open. I tried to uninstall it, re-install it again, everything is up to date in my laptop, but still nothing.

2) 0 Fan Control
Probably the biggest flaw with this laptop. You cannot, by any way, control the fans speed. The laptop's temperatures are greats, but under stress test the fans aren't at max speed so the laptop throttle and perfoms really badly...

So ACER, PLEASE, This laptop "for 3D artists" cost me 5000€, PLEASE add a way to control the fans on this ConceptD 9 and fix ConceptD Palette... It's infuriating to buy something that expensive to end up having worse performances than a simple gaming laptop at 1400€... It feels like Acer don't even care about it's ConceptD clients...

I am very sorry to hear this RaySober, i have sent you a private message requesting more information to better assist you, please reply at your earliest convenience.

Thanks in advance,
Acer-Manny

aboutblank

Is there any update to this problem?
Also on my Concept D7 Ezel Pro the Palette Software is not working.

I throttled down the processor power usage in the general energy settings since my Notebook fans + cooling pad can't keep up with the heat.

@Acer-Manny Also since others are experience this problem - could you please publicly post your answers instead of keeping them in private messages?
Maybe we can all benefit from them. Thanks in advance

AleT

Any news on this front? I have the same problem, the Palette program stopped working suddenly. I have tried uninstalling it and reinstalling it but no dice. I like the laptop but it sorely lacks any kind of customizability, and now without Palette I can't even swap color profiles on the fly...Any help?

ihatearial

I'm having the same issues, fans NEVER ramp up they always stay very silent, CPU throttle very frequently and no options available on bios to create a fan curve or something.

Rossball

Manny0820 said:

RaySober said:

Hi Everyone !

First of, excuse my english typos, I'm French but I'm posting on the EN forum because French's forum is completely dead...

So, I acquired an ACER CONCEPD 9 (the non-pro version, with the RTX2080) in November 2020. Overall this is a good laptop.
BUT, there are some issues with it and, because this laptop is so rare and unique, there is little to NO information on this CONCEPTD collection.

1) ConceptD Palette is Down
So for the ConceptD laptops, the only app to see the laptop performances is this "Conceptd Palette" software. During some month it worked well, but suddenly, quite some month ago, clicking on the app icon does nothing. Palette does appears in my task manager, but nothing on screen. The app doesn't open. I tried to uninstall it, re-install it again, everything is up to date in my laptop, but still nothing.

2) 0 Fan Control
Probably the biggest flaw with this laptop. You cannot, by any way, control the fans speed. The laptop's temperatures are greats, but under stress test the fans aren't at max speed so the laptop throttle and perfoms really badly...

So ACER, PLEASE, This laptop "for 3D artists" cost me 5000€, PLEASE add a way to control the fans on this ConceptD 9 and fix ConceptD Palette... It's infuriating to buy something that expensive to end up having worse performances than a simple gaming laptop at 1400€... It feels like Acer don't even care about it's ConceptD clients...

I am very sorry to hear this RaySober, i have sent you a private message requesting more information to better assist you, please reply at your earliest convenience.

Thanks in advance,
Acer-Manny

Manny0820 Can you post how to fix this so other people can get the fix.

iboirsbelov

Hello everyone. I have this trouble too.

I have a Concept D3, but Pallete App can't run. I tried download early version, but it can't work.

Maybe who know, how fix it?

@Acer-Tommy
@Acer_K

@Acer-Mann
@Acer-Manny_Retired
@Acer-Monica

@Acer-Blayn

@Acer-Cory

@Acer-Ingrid

@Acer

Acer team, tell me please? Why did I buy your laptop from $ 3000, and it have any problem (ConceptD Pallete App - cant work -> Fans work bad, because i can't change setting for fans laptop -> Perfomance work bad, because temperature laptop very hot (because fans word bad -> because Pallete app no work)

Maybe you can connect for my laptop for TeamViewer, and fix it?

aboutblank

Is there any update to this problem?
Also on my Concept D7 Ezel Pro the Palette Software is not working.

I throttled down the processor power usage in the general energy settings since my Notebook fans + cooling pad can't keep up with the heat.

Also since others are experience this problem - could you publicly post your answe

iboirsbelov

@Acer-Ingrid hello! you online, can you tell me about this problem?

Ingrid-Inactive

Hello all,

I am so sorry for the inconvenience it may be causing you. About the ConceptD Palette, may I ask you which version of the OS and if the issue started after any kind of update. Would be interesting to know the unit model as well.

@iboirsbelov,

Unfortunately We are not able to take control of your computer, it would be against the community agreement, I am sorry about that, but the Acer support team will ne happy to set up a repair, if you think a repair or evaluation is necessary, I will leave the link here in case you want to contact them.

Best Regards,

Acer-Ingrid

[Note: The Acer Community is not a direct portal to Customer service, the Acer Forum Discussions were designed as a peer to peer community where Acer users help other Acer users. Many Acer employees (Moderators), read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, primarily we want the community to be a place where members can exchange their own advice and ideas. Please contact your local support channels for direct Acer assistance.]

iboirsbelov

Acer-Ingrid said:

Hello all,

I am so sorry for the inconvenience it may be causing you. About the ConceptD Palette, may I ask you which version of the OS and if the issue started after any kind of update. Would be interesting to know the unit model as well.

@iboirsbelov,

Unfortunately We are not able to take control of your computer, it would be against the community agreement, I am sorry about that, but the Acer support team will ne happy to set up a repair, if you think a repair or evaluation is necessary, I will leave the link here in case you want to contact them.

Best Regards,
Acer-Ingrid

[Note: The Acer Community is not a direct portal to Customer service, the Acer Forum Discussions were designed as a peer to peer community where Acer users help other Acer users. Many Acer employees (Moderators), read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, primarily we want the community to be a place where members can exchange their own advice and ideas. Please contact your local support channels for direct Acer assistance.]

Early i had Windows 10, and today i installed Windows 11.
I tried download latest version Palette, and oldest version, but nothing.

Can you sent me working version ConceptD Palette?

Ingrid-Inactive

Thank you for the information, could please send me the unit model so I can take a look on it. EX CN315-71.

Regards,

Acer-Ingrid

iboirsbelov

Acer ConceptD 3
CN314-72G

Acer-Ingrid said:

Thank you for the information, could please send me the unit model so I can take a look on it. EX CN315-71.

Regards,
Acer-Ingrid

aboutblank

Acer-Ingrid said:

Thank you for the information, could please send me the unit model so I can take a look on it. EX CN315-71.

Regards,
Acer-Ingrid

Hello Acer-Ingrid and thanks for getting back to us.

My Concept D7 Ezel Pro runs as ConceptD CC715-91P

If you could provide me with running Palette Version also, that would be much appreciated.

Thanks in advance

Mugly

Acer-Ingrid said:

Thank you for the information, could please send me the unit model so I can take a look on it. EX CN315-71.

Regards,
Acer-Ingrid

Hi! ConceptD Palette doesn't work on my GN917-71 either. I will be very glad if you help me with this problem! Thank you!

Blayn-Acer

I am trying to collect some data to help resolve your issues with the PaletteD software. It is recommended to use the latest version posted on https://www.acer.com/ac/en/US/content/drivers and use the OEM operating system that shipped on the computer. If the PaletteD software is not working on your system, you can try a windows recovery using the option of retaining user data to see if it will resolve the issue. If your software is still not working, please provide the information below.

1. Computer Model Name:
2. Operating system: (If you are running Windows 11, are you using the upgrade, or a clean install?)
3. Error message or description of what happens when you try to launch the software.
4. Has your computer ever been repaired to have HDD or Mainboard replaced?

Mugly

Acer-Blayn said:

I am trying to collect some data to help resolve your issues with the PaletteD software. It is recommended to use the latest version posted on https://www.acer.com/ac/en/US/content/drivers and use the OEM operating system that shipped on the computer. If the PaletteD software is not working on your system, you can try a windows recovery using the option of retaining user data to see if it will resolve the issue. If your software is still not working, please provide the information below.

1. Computer Model Name:
2. Operating system: (If you are running Windows 11, are you using the upgrade, or a clean install?)
3. Error message or description of what happens when you try to launch the software.
4. Has your computer ever been repaired to have HDD or Mainboard replaced?

1. CN917-71
2. Windows 11, upgrade (before the upgrade, the application also did not start)
3. The application simply does not start, after clicking on the icon nothing happens
4. No repairs

bhin

My ConceptD palette also isn't working. Tried updating from the driver link but still nothing.

1. CN515-71
2. Windows 11, upgrade (palette hadn't run on windows 10 before upgrade)
3. unable to launch application, even after upgrade and re-install
4. no repairs

Ingrid-Inactive

Hello,

Thank you very much for the information you provided. Our team still investigating this issue. In order to collect more data, I sent you a private message asking for some additional information, please reply at your convenience.

Best Regards,
Acer-Ingrid

flab

@Acer-Ingrid
@Acer-Blayn

Same problem here, ConceptD palette doesn't launch

1) CC715-71
2) Windows 10 Pro (version 20H2)
3. unable to launch application
4. no repairs