Helios 300 PH317-53-72P5 rtx 2060 fan stopping

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Answers

  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    Triton 300 with only 1650.. is it a joke?
  • Jhjh6980
    Jhjh6980 Member Posts: 78 Devotee WiFi Icon
    no i see it on https://www.youtube.com/watch?v=mp0rR-P9QeM at 1:20   (rpm=0)
    it's the new triton 300 with  i7 9750h
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited September 2019
    belik said:
    Triton 300 with only 1650.. is it a joke?
    Nope its called lower end budget marketing and probably will also have a 1050 variant if they want to make it even cheaper 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    I wonder whether Helios 300 2019 is their single model in whole lineup over past few years which can’t stop the fans? And not only this, which has such inadequate fan curve on gpu where it can’t be lower than 2160 (2460 in real idle)
    2460 is incredible high just for idle, why we have so really
    should we unlock bios to solve it?
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited September 2019
    belik said:
    I wonder whether Helios 300 2019 is their single model in whole lineup over past few years which can’t stop the fans? And not only this, which has such inadequate fan curve on gpu where it can’t be lower than 2160 (2460 in real idle)
    2460 is incredible high just for idle, why we have so really
    should we unlock bios to solve it?
    If you do so you will void your warranty anyway and theres always a chance to brick it while doing it if not properly done even the experts brick the mobos sometimes it can happen to anyone why risks it in my view they setup those default fan curves in the 2019 because the laptop its much thinner and smaller that the 2018 and much less heavier so would need even better constant cooling anyway this is just my thought


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • oricon499
    oricon499 Member Posts: 37 Enthusiast WiFi Icon
    I would like to reduce the fan noise a little. the laptop mostly runs at around 33 degrees. So the laptop is pretty cool i don't need the fans running so aggressively when its barely doing anything. Its annoying when watching videos how loud it is. With the fans running as aggressively as it is, it is just going to cause wear and tear.
  • Jhjh6980
    Jhjh6980 Member Posts: 78 Devotee WiFi Icon
    edited September 2019
    Please acer fix that
  • Jhjh6980
    Jhjh6980 Member Posts: 78 Devotee WiFi Icon
    Could moderator contact acer for this please?
  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    edited September 2019
    This is the key to the solution



    To make everything more complex they placed it partially blocked by heatsink so in order to access it it’s required to remove whole cooling system 

    Well it won’t stop me anyway)
  • Jhjh6980
    Jhjh6980 Member Posts: 78 Devotee WiFi Icon
    edited September 2019
    on predator gaming twitter Bryan reply to me about this problem
    https://mobile.twitter.com/PredatorGaming/status/1169611148129447937
    let’s hope
  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    Well yes at least there is some feedback from Acer team
  • Jhjh6980
    Jhjh6980 Member Posts: 78 Devotee WiFi Icon
    edited September 2019
    belik said:
    Well yes at least there is some feedback from Acer team
    if i receive news about this problem like they said i will tell you
  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    Jhjh6980 said:
    belik said:
    Well yes at least there is some feedback from Acer team
    if i receive news about this problem like they said i will tell you
    Allright, thanks
    Meanwhile I will try to play with bios, will let you know if any positive outcome 
  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    edited September 2019
    Jhjh6980 said:
    belik said:
    Well yes at least there is some feedback from Acer team
    if i receive news about this problem like they said i will tell you
    So how is your negotiation with Acer team, anyone care? I guess no lol

    Meanwhile I’ve got some progress with bios, still there is alot of work to do but at least I’m already here






  • Jhjh6980
    Jhjh6980 Member Posts: 78 Devotee WiFi Icon
    edited September 2019
    now the summer is finished and my room is cold
    i notices  after the pc start the temp are 24C and the fan are 00 rpm
    when temp reach 27 C the fan start. until the temp reach 27 C i can off/on fans
    the fan can be off just between 24-27C.
    to increase from 24 to 27C it take arround 2 mins
  • HeliosUser300
    HeliosUser300 Member Posts: 3 New User
    Still waiting for a BIOS update to fix this. Anybody at Acer actually cares about their Predator community ???
  • Jhjh6980
    Jhjh6980 Member Posts: 78 Devotee WiFi Icon
    Still waiting for a BIOS update to fix this. Anybody at Acer actually cares about their Predator community ???
    i contact predatorgaming twitter via message for bios update. they said « We don't have an update about it yet. »

    Could you send message at predatorgaming twitter via message icon?
    two requests will be better than 1 request
  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    They need not 1 or 2 requests but thousands 
    Maybe to use bots and spam them  =)
  • belik
    belik Member Posts: 397 Seasoned Practitioner WiFi Icon
    edited September 2019
    I have some news
    So, I have unlocked the bios and played with various settings in the Thermal Configuration menus





    but nothing impacts on fans

    Most probably that fan curve is set in separate Embedded Controller chip not in Bios itself so I can't change it via Bios setup utility
    Also this post is interesting
    https://community.acer.com/en/discussion/comment/730863/#Comment_730863
    they haven't even described fan curve in service manual!
  • Jhjh6980
    Jhjh6980 Member Posts: 78 Devotee WiFi Icon
    they did it on purpose to wear out the fans faster and make us change the PC