Helios 300 PH317-53-72P5 rtx 2060 fan stopping

belik

Triton 300 with only 1650.. is it a joke?

Jhjh6980

no i see it on https://www.youtube.com/watch?v=mp0rR-P9QeM at 1:20   (rpm=0)
it's the new triton 300 with  i7 9750h

xapim

belik said:

Triton 300 with only 1650.. is it a joke?

Nope its called lower end budget marketing and probably will also have a 1050 variant if they want to make it even cheaper 

belik

I wonder whether Helios 300 2019 is their single model in whole lineup over past few years which can’t stop the fans? And not only this, which has such inadequate fan curve on gpu where it can’t be lower than 2160 (2460 in real idle)
2460 is incredible high just for idle, why we have so really
should we unlock bios to solve it?

xapim

belik said:

I wonder whether Helios 300 2019 is their single model in whole lineup over past few years which can’t stop the fans? And not only this, which has such inadequate fan curve on gpu where it can’t be lower than 2160 (2460 in real idle)
2460 is incredible high just for idle, why we have so really
should we unlock bios to solve it?

If you do so you will void your warranty anyway and theres always a chance to brick it while doing it if not properly done even the experts brick the mobos sometimes it can happen to anyone why risks it in my view they setup those default fan curves in the 2019 because the laptop its much thinner and smaller that the 2018 and much less heavier so would need even better constant cooling anyway this is just my thought

oricon499

I would like to reduce the fan noise a little. the laptop mostly runs at around 33 degrees. So the laptop is pretty cool i don't need the fans running so aggressively when its barely doing anything. Its annoying when watching videos how loud it is. With the fans running as aggressively as it is, it is just going to cause wear and tear.

Jhjh6980

Please acer fix that

Jhjh6980

Could moderator contact acer for this please?

belik

This is the key to the solution



To make everything more complex they placed it partially blocked by heatsink so in order to access it it’s required to remove whole cooling system 

Well it won’t stop me anyway)

Jhjh6980

on predator gaming twitter Bryan reply to me about this problem
https://mobile.twitter.com/PredatorGaming/status/1169611148129447937
let’s hope

belik

Well yes at least there is some feedback from Acer team

Jhjh6980

belik said:

Well yes at least there is some feedback from Acer team

if i receive news about this problem like they said i will tell you

belik

Jhjh6980 said:

show previous quotes

belik said:

Well yes at least there is some feedback from Acer team

if i receive news about this problem like they said i will tell you

Allright, thanks
Meanwhile I will try to play with bios, will let you know if any positive outcome 

belik

Jhjh6980 said:

show previous quotes

belik said:

Well yes at least there is some feedback from Acer team

if i receive news about this problem like they said i will tell you

So how is your negotiation with Acer team, anyone care? I guess no lol

Meanwhile I’ve got some progress with bios, still there is alot of work to do but at least I’m already here

Jhjh6980

now the summer is finished and my room is cold
i notices  after the pc start the temp are 24C and the fan are 00 rpm
when temp reach 27 C the fan start. until the temp reach 27 C i can off/on fans
the fan can be off just between 24-27C.
to increase from 24 to 27C it take arround 2 mins

HeliosUser300

Still waiting for a BIOS update to fix this. Anybody at Acer actually cares about their Predator community ???

Jhjh6980

HeliosUser300 said:

Still waiting for a BIOS update to fix this. Anybody at Acer actually cares about their Predator community ???

i contact predatorgaming twitter via message for bios update. they said « We don't have an update about it yet. »

Could you send message at predatorgaming twitter via message icon?
two requests will be better than 1 request

belik

They need not 1 or 2 requests but thousands 
Maybe to use bots and spam them 

belik

I have some news
So, I have unlocked the bios and played with various settings in the Thermal Configuration menus





but nothing impacts on fans

Most probably that fan curve is set in separate Embedded Controller chip not in Bios itself so I can't change it via Bios setup utility
Also this post is interesting
https://community.acer.com/en/discussion/comment/730863/#Comment_730863
they haven't even described fan curve in service manual!

Jhjh6980

they did it on purpose to wear out the fans faster and make us change the PC