Error message "We couldn't find any drives. To get a storage driver, click Load driver" during Windows installation on systems with Intel® 11th Generation (Tiger Lake) processors
Why do no drives show up when I am trying to install Windows? Intel 11th generation Tiger Lake processors use Intel® Volume Management Device (Intel® VMD) technology to optimize data processing and power consumption. If you install a retail copy of Windows, you will need to download and install the IRST driver so Windows…
ConceptD 3 Ezel Battery Life
Q: What is the battery life of the ConceptD 3 Ezel? How does Acer test battery life? A: The battery life of ConceptD 3 Ezel (CC314-72G) is 14.5 hours, as tested with the Mobile Mark 2014 battery life benchmark (FHD panel, 8GB RAM, 256GB SSD configuration). Actual battery life may vary significantly depending on product…
ConceptD 3 Ezel Upgrades
Is the ConceptD 3 Ezel CC314-72G Upgradeable? Memory: The ConceptD 3 Ezel uses on-board memory that is soldered on the mainboard and cannot be upgraded. Storage: You can replace the installed PCIe 3 NVMe SSD drive to expand the storage capabilities of your ConceptD 3 Ezel. CPU and GPU: The CPU and GPU are soldered on the…
ConceptD 3 Ezel and ConceptD 7 Ezel comparison
What is the difference between the ConceptD 3 Ezel and ConceptD 7 Ezel? Note: Exact specifications may vary by model.
Why are there two power buttons on the ConceptD 3 Ezel?
You can use the power button on the keyboard when using your computer in notebook mode and do not have fingerprint access enabled. The power button on the left supports the fingerprint function and can be used when the product is in float/pad mode and the keyboard is not accessible.
ConceptD 3 Ezel fingerprint reader
How do I use the fingerprint reader on the ConceptD 3 Ezel CC314-72G? Select the Start button, then select Settings > Accounts > Sign-in options to set up Windows Hello. Once you have finished the setup, you will be able to use the fingerprint reader. It is integrated into the power button on the left side of the system as…
ConceptD 3 Ezel touchscreen and stylus FAQ
How can I use the stylus and touchscreen on my ConceptD Ezel CC314-72G? Q: Which pen input technology is used on the ConceptD 3 Ezel? A: Wacom AES technology with Acer Active Stylus. Q: Which third-party pens are compatible with the ConceptD 3 Ezel? A: The WACOM Bamboo Ink and Bamboo Ink Plus both support AES technology.…
Why can't I get the F12 Boot Menu to work on my notebook or netbook?
The F12 Boot Menu allows you to choose which device that you would like to boot the computer's Operating System from by pressing the F12 key during the computer's Power On Self Test, or POST process. Some notebook and netbook models have the F12 Boot Menu disabled by default. To enable the F12 Boot Menu: Restart the…
Recovery using CDs or DVDs
How do I reinstall my operating system from Recovery CDs or DVDs? When Windows cannot be installed from Acer Recovery Management, use the Recovery CDs or DVDs to re-install all original software: Make a backup of personal data, as the recovery process will erase all your files, such as email and photos. Power off your…
Using Recovery Management outside of Windows
How do I restore my computer if it will not boot into Windows? Recovery media is not necessary to recover your computer. You can use Acer Recovery Management to reinstall your Operating System from a hidden partition built into your computer. If you have replaced your original hard drive, you will not have Recovery…