This article explains how to properly connect and disconnect your USB Type-C charging cable to avoid causing physical damage to the inside of the USB Type-C port. It is important to correctly align the adapter and insert and remove the adapter straight in or out, and not at an angle. Inserting the adapter incorrectly may cause damage to the pins on the inside of the USB Type-C connector or the adapter.
How to connect the USB Type-C adapter
- Check the USB-C port on the unit and USB-C connector of the adapter. If either component appears to be damaged, please stop using the product and contact your service provider for support.
- Use your index finger and thumb to hold both sides of the USB-C cable and insert the cable into the USB-C port straight in line with the port as shown in the image below. Make sure to insert align and insert the adapter straight in and not at an angle.
How to disconnect the USB Type-C adapter
- Use your index finger and thumb to hold both sides of the USB-C cable head where it connects to the computer.
- Gently pull straight out horizontally to unplug the cable from USB-C port.
Things to avoid when connecting or disconnecting your adapter
- Don't plug in or pull out the USB-C connector in an upward, downward, left, right, or forward direction.
- Don't insert or remove a USB-C connector with excessive force.
- Don't wiggle the connector or the cable while plugged into the port.
- Don't pull or tug on the USB-C cable when plugged into the port.
Visually inspecting the USB Type-C port for damage
You can see a close-up image of the USB Type-C connector (left) and adapter head (right) that are in good condition below where you can see what the inside of the port and the adapter head should look like.
If your device is ever dropped or you trip on the cord when it is connected, carefully examine both the USB-C port on the device and the connector on the AC adapter cable to make sure there is no damage. You can see an example of a damaged port below.
Note: Damage to the USB-C port or AC adapter resulting from improper use may not be covered by your Acer limited warranty.