Why is my microphone not detected for video conferencing?
Some users have reported that the built-in microphone on the AL15-31P may not be detected in video conferencing applications such as Microsoft Teams, Zoom, or Google Meet.
Resolution:
An updated audio driver is available to address this issue. To install the update, please follow these steps:
- Go to the Acer Drivers and Manuals page.
- Enter AL15-31P in the search field and select your device.
- Scroll down to Drivers and download the latest Audio Driver.
- Unzip the file you downloaded.
- Open the APO folder, right-click on install.bat and select Run as administrator.
Click Yes to allow the access for the application to install.
- After approximately 30 seconds, the APO 2.0.9.1 driver will be automatically uninstalled and the APO 2.0.9.7 driver will be installed. Press any key on your keyboard to close the window.
- Restart your computer.
How to Check What Audio Driver is Installed
- Press the Windows ⊞ + X keys at the same time.
- Select Device Manager.
- Check that the Everest General Mic APO Effect version is 2.0.9.7. This will confirm that the APO driver has been successfully updated.
After updating, the microphone should function as expected in supported applications. For additional support, please contact Acer Customer Service.
