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How to Improve Video Conferencing Performance of Your AMD Chromebook
Why is my Chromebook running slow during video conference calls? This article only applies to: R721, R721T, C732, C732T. If you are experiencing performance issues with your AMD Chromebook, Acer recommends updating your Chromebook to Chrome OS 91 or later. Google has released an update to improve video conferencing…
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How to Get the Touchscreen of My Acer Chromebook C731T Working Again if It Does Not Work After Starting Up or Waking Up
Why is my C731T touchscreen no longer working? If your Acer Chromebook C731T touchscreen is unresponsive, you need to update your Chromebook. Google has released a driver update in Chrome OS 91 to resolve this issue. Acer recommends updating your Chromebook to Chrome OS 91-13904.32.0 or later. For more information on how…
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Acer Chrome Devices which Require Enterprise Enrollment
This article only applies to: CA24V, CA24V2, CXV2, CXV. Some Acer devices are designed as Google Meet devices. Google Meet hardware products require a Google Enterprise License to properly function. Chrome devices that require enterprise enrollment will startup to a enterprise login screen at startup. For more information…
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How to Setup LTE on Acer Chromebook LTE Models
Acer Chromebook LTE models have a nano SIM slot to allow you to use LTE mobile data through many national cellphone carriers.¹ You will need to setup service with a cell carrier to use LTE on your device. They will provide you with a SIM card to install in your Chromebook, or a QR code that you can use to configure an eSIM…
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Chrome OS Diagnostics
What is Chrome OS Diagnostics? Google has released Chrome OS Diagnostics with the rollout of Chrome OS 90. You can use the Diagnostics app to check for and troubleshoot hardware problems on your Chromebook, like issues with the battery, CPU, or memory. Note: Diagnostics is only available on Chrome OS devices that have…
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Acer Chromebox CXI3 or Chromebase CA24I2 and CA24V2 may boot to a solid white screen
Why does my Acer Chromebox or Chromebase boot to a solid white screen? An issue has been identified with a Google OS update that may cause your Acer Chromebox or Chromebase to boot to a white screen if the update does not install completely. Acer is working closely with Google to resolve the issue in a future Chrome OS…
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Where do I find the serial number or SNID number on my Acer Chromebook?
Where do I find the serial number or SNID number on my Acer Chromebook? The serial number and SNID number for your Chromebook can be found on the bottom of the unit as pictured below. You can also view your serial number by pressing ALT + V on the keyboard after it boots to the sign in screen. The serial number and the…
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Recover Acer Chromebox
How can I restore my Acer Chromebox? Your Acer Chromebox has a pinhole recovery button to allow you to easily restore the system. Use the following steps to restore your Acer Chromebox. Turn off your Chromebox. Use a small paperclip to push the pinhole recovery button. Hold down the recovery button while turning on the…
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Reinstall (Powerwash) the Chrome OS
How do I perform a Powerwash to restore my Chromebook to factory defaults? Use the following steps to restore the Chrome OS: Turn off your Chromebook. Press and hold the Esc key and refresh (F3) key and then press the power button to turn on the Chromebook. The Chromebook will boot to Developer Mode. Press Ctrl + D to turn…
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Reinstall Chromebook with a USB Flash Drive
How do I reinstall the Chrome OS with a USB Recovery Flash Drive? To reinstall Chrome OS using a USB flash drive, you must have a PC with internet access and a 4GB or larger USB flash drive. To create your USB flash drive, visit our Create a USB Recovery Flash Drive for your Chromebook article. Use the following steps to…
