Acer Answers

Computer freezes at Acer screen

What can I do if my computer will not boot past the Acer screen?

If your system stops on the Acer screen when you turn it on, we suggest you try the suggestions below to see if they resolve your issue.

Remove the battery or press the battery pinhole reset on the product.
Remove any external hard drives, USB drives, memory cards, CD/DVDs, and peripherals that are not required for your computer to operate normally, then restart your system.
Reset your system BIOS/UEFI to default settings.

If the steps above did not resolve your issues, your system may have a hardware problem that requires repair. If you are still experiencing a problem, please contact Acer support for further assistance.

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