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Troubleshooting wireless connection issues - Acer Community
<main> <article class="userContent"> <h3 data-id="how-can-i-get-my-wifi-to-connect-to-the-internet">How can I get my WiFi to connect to the internet?</h3> <p><b>Determine if the wireless hardware on your computer is working</b></p> <ol><li>Check to see if you see any wireless networks in range.</li> <li>If you see the names of any networks, the wireless on your computer is working. Continue the troubleshooting below to try to resolve network compatibility issues.</li> <li>You may have a hardware problem if your computer is not able to see the names of wireless networks in range.Please contact our <a rel="nofollow" href="https://www.acer.com/ac/en/US/content/service-contact">Customer Service</a> for additional support</li> </ol><b>Check connections and reset your modem and router</b> <ol><li>Check to make sure your modem and router are properly connected.</li> <li>Reset the modem and router by unplugging them. Count to 10, then plug them back in.</li> <li>Open your web browser and try to access a web page to see if the problem is resolved.</li> </ol><b>Check your router settings</b> <ol><li>Make sure your router security settings are set correctly.</li> <li>If you are having trouble connecting via WPA, try setting your router to WEP.</li> <li>Disable your router security settings and test your connection without security.</li> <li>Check with the router manufacturer to see if there are known compatibility issues or possible firmware upgrades.</li> <li>Search the internet to see if others have similar problems.</li> </ol><b>Make sure your wireless drivers are up to date</b> <ol><li>Visit <a rel="nofollow" href="http://www.acer.com">http://www.acer.com</a>.</li> <li>Click <b>Support</b>, then select <b>Drivers and Manuals</b>.</li> <li>Download the latest wireless driver for your product.</li> <li>Follow the .</li> </ol><b>Disable Antivirus or other programs that may be interfering</b> <ol><li>Turn off your antivirus program or any other program that may be interfering with communication.</li> <li>If you turn off your antivirus because it is causing problems, make sure your computer is protected in another manner.</li> </ol><b>Try connecting to other access points</b> <ol><li>There can be compatibility issues even if other devices work on your wireless network.</li> <li>Try a different wireless connection. Many locations like coffee shops, resturaunts, or libraries have free wireless access points or hotspots.</li> <li>If your system works on other access points, your computer wireless hardware is working. You may need to check router settings or contact your internet service provider.</li> </ol><b>Check for viruses, spyware, and malware</b> <ol><li>Use a antivirus program to scan your computer for viruses, spyware, and malware.</li> </ol><meta content=""></meta> </article> </main>
