Why do no drives show up when I am trying to install Windows?
Intel 11th generation Tiger Lake processors use Intel® Volume Management Device (Intel® VMD) technology to optimize data processing and power consumption. If you install a retail copy of Windows, you will need to download and install the IRST driver so Windows can detect a storage drive.
If Windows does not find any drives during the install, please use the instructions below to resolve the issue.
- Prepare a USB drive with bootable USB drive for Windows 10.
- Download the Intel VMD driver and save it to the Windows 10 USB drive from the Acer Drivers and Manuals page.
- Unzip the file you download and save the files to the Windows 10 USB drive you created.
- Reboot the system and press the F2 key as soon as you see the Acer Logo to enter the BIOS setup.
- Select Main on the top menu, change the setting on "F12 Boot Menu" to Enabled
- Select Security on the top menu and setup a Supervisor password.
- Select Boot on the top menu, change setting on "Secure Boot" to Disabled
- Save changes then exit the BIOS and completely shutdown the system.
- Insert the Windows 10 USB drive to the unit, boot up the system then keep on pressing F12 to display boot menu as shown below.
- Select Windows 10 USB drive to enter Windows 10 setup interface
- Follow the installation instruction, the system should enter the storage setting interface, the bottom of screen should display a message “We couldn’t find any drives. To get a storage driver, click Load driver.”
- Click on Load driver.
- Click on Browse icon.
- Select Intel VMD driver folder which has been saved in, then click on OK to continue the process.
- Select the top driver then click on Next to continue the process.
- Windows 10 system will automatically install the Intel VMD driver.
- After the process is complete, all drives should now display on the screen.
- You can choose to “Refresh”, “Format”, “Delete” the available drives then click on
- Next to continue the Windows 10 installation process.
- After Windows 10 installation is complete, reboot the system, enter BIOS setting again, delete or reset the BIOS Supervisor Password, save and exit the BIOS.
Note: This issue should be resolved in Windows 10 ver. 20H2, which will include the Tiger Lake IRST driver.