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Error message "We couldn't find any drives. To get a storage driver, click Load driver" during Windows installation on systems with Intel® 11th Generation (Tiger Lake) processors - Acer Community
<main> <article class="userContent"> <h3 data-id="why-do-no-drives-show-up-when-i-am-trying-to-install-windows">Why do no drives show up when I am trying to install Windows?</h3><p>Intel 11th generation Tiger Lake processors use Intel® Volume Management Device (Intel® VMD) technology to optimize data processing and power consumption. If you install a retail copy of Windows, you will need to download and install the IRST driver so Windows can detect a storage drive.</p><div class="embedExternal embedImage display-medium float-left"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/H3ZD33QM7XZQ/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/H3ZD33QM7XZQ/image.png" alt="image.png" height="375" width="500" loading="lazy" data-display-size="medium" data-float="left"></img></a> </div> </div> <p></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p>If Windows does not find any drives during the install, please use the instructions below to resolve the issue. </p><p>1) <a href="https://www.microsoft.com/en-us/software-download/windows10" rel="nofollow noreferrer ugc">Prepare a USB drive with bootable USB drive for Windows 10</a>.</p><p>2) Download the Intel VMD driver and save it to the Windows 10 USB drive from the <a href="http://www.acer.co.uk/ac/en/GB/content/drivers" rel="nofollow noreferrer ugc">Acer Drivers and Manuals page</a>. </p><p>3) Unzip the file you download and save the files to the Windows 10 USB drive you created.</p><p>4) Reboot the system and press the <strong>F2</strong> key as soon as you see the Acer Logo to enter the BIOS setup.</p><p>5) Select <strong>Main</strong> on the top menu, change the setting on "F12 Boot Menu" to <strong>Enabled</strong> </p><div class="embedExternal embedImage display-medium float-left"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/V7KQ9IUTMYDQ/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/V7KQ9IUTMYDQ/image.png" alt="image.png" height="145" width="500" loading="lazy" data-display-size="medium" data-float="left"></img></a> </div> </div> <p></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p>6) Select <strong>Security</strong> on the top menu and setup a Supervisor password.</p><div class="embedExternal embedImage display-medium float-left"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/HHA2DFA4Q0M0/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/HHA2DFA4Q0M0/image.png" alt="image.png" height="161" width="500" loading="lazy" data-display-size="medium" data-float="left"></img></a> </div> </div> <p></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p>7) Select <strong>Boot</strong> on the top menu, change setting on "Secure Boot" to <strong>Disabled</strong></p><div class="embedExternal embedImage display-medium float-left"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/53MH25G3XLTA/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/53MH25G3XLTA/image.png" alt="image.png" height="135" width="500" loading="lazy" data-display-size="medium" data-float="left"></img></a> </div> </div> <p></p><p><br></p><p><br></p><p><br></p><p><br></p><p>8) Save changes then exit the BIOS and completely shutdown the system.</p><p>9) Insert the Windows 10 USB drive to the unit, boot up the system then keep on pressing <strong>F12</strong> to display boot menu as shown below.</p><div class="embedExternal embedImage display-medium float-left"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/0QGTSRQ4XYOD/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/0QGTSRQ4XYOD/image.png" alt="image.png" height="148" width="500" loading="lazy" data-display-size="medium" data-float="left"></img></a> </div> </div> <p></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p>10) Select Windows 10 USB drive to enter Windows 10 setup interface</p><p>11) Follow the installation instruction, the system should enter the storage setting interface, the bottom of screen should display a message “We couldn’t find any drives. To get a storage driver, click Load driver.”</p><p><br></p><div class="embedExternal embedImage display-medium float-left"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/C8XFM3CIUOWL/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/C8XFM3CIUOWL/image.png" alt="image.png" height="409" width="500" loading="lazy" data-display-size="medium" data-float="left"></img></a> </div> </div> <p> </p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p>12) Click on <strong>Load driver</strong>.</p><div class="embedExternal embedImage display-medium float-left"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/TDV3YI9GD5J7/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/TDV3YI9GD5J7/image.png" alt="image.png" height="175" width="500" loading="lazy" data-display-size="medium" data-float="left"></img></a> </div> </div> <p></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p>13) Click on <strong>Browse</strong> icon.</p><div class="embedExternal embedImage display-medium float-left"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/GTPBON457DDV/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/GTPBON457DDV/image.png" alt="image.png" height="414" width="500" loading="lazy" data-display-size="medium" data-float="left"></img></a> </div> </div> <p></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p>14) Select Intel VMD driver folder which has been saved in, then click on <strong>OK</strong> to continue the process.</p><div class="embedExternal embedImage display-medium float-left"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/IJQTH2XBOO9F/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/IJQTH2XBOO9F/image.png" alt="image.png" height="416" width="500" loading="lazy" data-display-size="medium" data-float="left"></img></a> </div> </div> <p> </p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p>15) Select the top driver then click on <strong>Next</strong> to continue the process.</p><div class="embedExternal embedImage display-medium float-left"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/NWWYOHN3F2Q0/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/NWWYOHN3F2Q0/image.png" alt="image.png" height="423" width="500" loading="lazy" data-display-size="medium" data-float="left"></img></a> </div> </div> <p></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p>16) Windows 10 system will automatically install the Intel VMD driver.</p><p>17) After the process is complete, all drives should now display on the screen.</p><p><br></p><div class="embedExternal embedImage display-medium float-left"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6029997/uploads/1DZRHDG4Z44K/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6029997/uploads/1DZRHDG4Z44K/image.png" alt="image.png" height="417" width="500" loading="lazy" data-display-size="medium" data-float="left"></img></a> </div> </div> <p> </p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p>18) You can choose to “Refresh”, “Format”, “Delete” the available drives then click on <strong>Next</strong> to continue the Windows 10 installation process.</p><p>19) After Windows 10 installation is complete, reboot the system, enter BIOS setting again, delete or reset the BIOS Supervisor Password, save and exit the BIOS.</p><p><strong>Note:</strong> This issue should be resolved in Windows 10 ver. 20H2, which will include the Tiger Lake IRST driver.</p> </article> </main>
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