Frozen screen/BDOS in CS GO - Acer Predator Helios PH317-53

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Answers

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    archon88 said:
    Another update: I've kept contacting both acer techincal support and the reseller on a daily basis, and finally acer has been able to tell me that they ordered a new motherboard which includes a new cpu and gpu, so it is for sure not moving fast at all but should hopefully end up resolving the issue.
    Hope 2020 fixes your issue, even if it requires a motherboard replace!
    Trying to do my best here - Your happy Predator owner =)!
  • archon88
    archon88 Member Posts: 56 Devotee WiFi Icon
    edited January 2020
    XdxD said:
    archon88 said:
    Another update: I've kept contacting both acer techincal support and the reseller on a daily basis, and finally acer has been able to tell me that they ordered a new motherboard which includes a new cpu and gpu, so it is for sure not moving fast at all but should hopefully end up resolving the issue.
    Hope 2020 fixes your issue, even if it requires a motherboard replace!
    A bit over a month and it got delivered back to my place in France, had some air shipping for it and it's now in my hands within 24 hours of it being sent out! Working perfectly so far, temperatures are even better than the one before, this one might be a sillicone lottery win, nothing went above 55*C while running Heaven benchmark 4.0 at full ultra, medium tessellation and x4 AA over fully stock settings, no more undervolt, was not even on the cooling pad yet, with background apps and downloads running.

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    archon88 said:
    XdxD said:
    archon88 said:
    Another update: I've kept contacting both acer techincal support and the reseller on a daily basis, and finally acer has been able to tell me that they ordered a new motherboard which includes a new cpu and gpu, so it is for sure not moving fast at all but should hopefully end up resolving the issue.
    Hope 2020 fixes your issue, even if it requires a motherboard replace!
    A bit over a month and it got delivered back to my place in France, had some air shipping for it and it's now in my hands within 24 hours of it being sent out! Working perfectly so far, temperatures are even better than the one before, this one might be a sillicone lottery win, nothing went above 55*C while running Heaven benchmark 4.0 at full ultra, medium tessellation and x4 AA over fully stock settings, no more undervolt, was not even on the cooling pad yet, with background apps and downloads running.

    Awesome 😀!
    Trying to do my best here - Your happy Predator owner =)!
  • sitaw
    sitaw Member Posts: 8

    Tinkerer

    For some notebook models, acer has released firmware for the rtx2060 video card as well, see: https://www.acer.com/ac/pt/BR/content/support-product/7905?b=1&pn=NH.Q50AA.001

    Hello! Is this also applicable to Predator PH315-52 model?
  • sitaw said: egydiocoelho said: For some notebook models, acer has released firmware for the rtx2060 video card as well, see: https://www.acer.com/ac/pt/BR/content/support-product/7905?b=1&pn=NH.Q50AA.001

    Hello! Is this also applicable to Predator PH315-52 model?
    No. There is no firmware available for the video card, on the ph315-52 model link.
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