Frozen screen/BDOS in CS GO - Acer Predator Helios PH317-53

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Answers

  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • archon88
    archon88 Member Posts: 56 Devotee WiFi Icon
    https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcR_StpDml5PPp7ECisL30SzCRh5DttneP1Qsinh829LMICe_ucDnA
    this is the one I had

    By the way, after a fresh windows reinstall it seems to work fine for now.
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • archon88
    archon88 Member Posts: 56 Devotee WiFi Icon
    Thanks, I've got a nice one from there, but this is the one I was looking for if anyone has an idea where to find it
    https://venturebeat.com/wp-content/uploads/2019/09/acer-predator-triton-500.jpg?resize=1024,1609&strip=all
  • Have you tried reinstalling windows by pressing alt + f10?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • archon88
    archon88 Member Posts: 56 Devotee WiFi Icon
    Ok so this error started happing again on a fresh windows install..
  • archon88
    archon88 Member Posts: 56 Devotee WiFi Icon
    I might have narrowed down the problem, a friend told me to unplug every external device and try again, it seems that SC2 did not crash as long as my USB headset was not plugged in.. I will have to test this multiple times to make sure it wanst a conincidence but its really weird
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    archon88 how many external devices do you have plugged in at the same time and are they plugged directly to the usb ports or through a self powered usb hub if directly i suggest you to get a good self powered usb hub for ex Anker or similar anyway im just wondering 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    The fatal errors is the same error I was getting when I needed to update to DCH drivers 
    - Hotel Hero
  • archon88
    archon88 Member Posts: 56 Devotee WiFi Icon
    xapim said:
    archon88 how many external devices do you have plugged in at the same time and are they plugged directly to the usb ports or through a self powered usb hub if directly i suggest you to get a good self powered usb hub for ex Anker or similar anyway im just wondering 
    I am running one usb port for headset, one for wireless/plugged in mouse and one for a cooling pad that I boughtRed-Sand said:
    The fatal errors is the same error I was getting when I needed to update to DCH drivers 

    These are what I've put on it before/after windows reinstall.
  • Have you tried installing the "standard" driver instead of the "dch" driver?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • archon88
    archon88 Member Posts: 56 Devotee WiFi Icon
    Have you tried installing the "standard" driver instead of the "dch" driver?
    It does not let me
  • This is why you must uninstall and delete the nvidia video card driver in device manager:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • archon88
    archon88 Member Posts: 56 Devotee WiFi Icon

    I've plugged my wireless mouse into the cooling pad which is plugged into the fast charge port, and on the left side only the cooling pad.. Played a couple of SC 2 games with no issues?!?!
  • archon88
    archon88 Member Posts: 56 Devotee WiFi Icon
    xapim said:
    archon88 how many external devices do you have plugged in at the same time and are they plugged directly to the usb ports or through a self powered usb hub if directly i suggest you to get a good self powered usb hub for ex Anker or similar anyway im just wondering 
    I am running one usb port for headset, one for wireless/plugged in mouse and one for a cooling pad that I bought.
    I am trying to run the headset in the aux port more as it seemed to be ok last night.

    Red-Sand said:
    The fatal errors is the same error I was getting when I needed to update to DCH drivers 

    These are what I've put on it before/after windows reinstall.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited October 2019
    egydiocoelho after you install a nvidia DCH driver you cannot go back (im not sure why but probably somehow writes some instruction in the nvidia chipset vbios to not allow to use any other non DCH drivers its what it seems to me)  to the standard one ever this is why i never updated to DCH its the same case as the windows 1903 upgrading the acer stock recovery partition at the same time it upgraded the OS to the same version you cannot go back after you update the stock stays forever on 1903 unless you get rid of it and downgrade via usb drive :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • I did not know this information @xapim. Even if the user reinstalls windows by pressing alt + f10, would it not be possible to revert to the standard driver?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited October 2019
    egydiocoelho well at least not through the normal conventional installer ways but someone somewhere (advanced users) will always find a way to do it somehow its just a case of give it a search around :)

    And this is all microsoft  all over again at their best to enforce what they want upon the end user without even asking anyone if they want it its their motto  they can they will and no one can do anything about it :p 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/