Frozen screen/BDOS in CS GO - Acer Predator Helios PH317-53

archon88

Whats difference does DCH and standard bring on a predator laptop?

xapim

archon88 said:

Whats difference does DCH and standard bring on a predator laptop?

https://nvidia.custhelp.com/app/answers/detail/a_id/4777/~/nvidia-dch%2Fstandard-display-drivers-for-windows-10-faq

archon88

Just got another bluescreen with the same message while playing CS GO and it took me at least 15 restarts before my screen would go back up..

XdxD

archon88 said:

Just got another bluescreen with the same message while playing CS GO and it took me at least 15 restarts before my screen would go back up..

Upload your mini-dump in some file sharing service and share the link in Microsoft Community in new thread or here. They can help diagnose it correctly (I don't have much knowledge regarding getting information from Mini-Dump files).

archon88

XdxD said:

archon88 said:

Just got another bluescreen with the same message while playing CS GO and it took me at least 15 restarts before my screen would go back up..

Upload your mini-dump in some file sharing service and share the link in Microsoft Community in new thread or here. They can help diagnose it correctly (I don't have much knowledge regarding getting information from Mini-Dump files).

I have created a post on the Microsoft community, thanks for your advice. Here is my mini-dump and the other post:
https://gofile.io/?c=mNNTtm
https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/bsod-in-csgo-sometimes-starcraft2-weird-display-on/f5061b6f-87ce-4335-991a-22e4bfe7f063?tm=1570884018859

getintooc

Reply  >>>> Upload your mini-dump in some file sharing service and share the link in Microsoft Community in new thread or here.

https://getinitopc.com from where i can find this winodws

  https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/bsod-in-csgo-sometimes-starcraft2-weird-display-on/f5061b6f-87ce-4335-991a-22e4bfe7f063?tm=1570884018859

XdxD

archon88 said:

XdxD said:

archon88 said:

Just got another bluescreen with the same message while playing CS GO and it took me at least 15 restarts before my screen would go back up..

Upload your mini-dump in some file sharing service and share the link in Microsoft Community in new thread or here. They can help diagnose it correctly (I don't have much knowledge regarding getting information from Mini-Dump files).

I have created a post on the Microsoft community, thanks for your advice. Here is my mini-dump and the other post:
https://gofile.io/?c=mNNTtm
https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/bsod-in-csgo-sometimes-starcraft2-weird-display-on/f5061b6f-87ce-4335-991a-22e4bfe7f063?tm=1570884018859

Hope someone checks out your post.

XdxD

Until that works, can you reset your PC (if you want to) using Alt+F10 at boot? Then try playing CS:GO and check whether you get a BSOD or not.
Also try the 2nd and 3rd steps from here.

archon88

XdxD said:

Until that works, can you reset your PC (if you want to) using Alt+F10 at boot? Then try playing CS:GO and check whether you get a BSOD or not.
Also try the 2nd and 3rd steps from here.

I've checked that Dx is installed and have tried to reinstall it before and after reinstalling windows, does not change a thing. I ran sfc /scannow and it did not find any issue.

I tried using ALT + F10 at boot but I had no option to reset, just to repair or use a restore point, which I did not have since I have already reinstalled it recently.

XdxD

archon88 said:

XdxD said:

Until that works, can you reset your PC (if you want to) using Alt+F10 at boot? Then try playing CS:GO and check whether you get a BSOD or not.
Also try the 2nd and 3rd steps from here.

I've checked that Dx is installed and have tried to reinstall it before and after reinstalling windows, does not change a thing. I ran sfc /scannow and it did not find any issue.

I tried using ALT + F10 at boot but I had no option to reset, just to repair or use a restore point, which I did not have since I have already reinstalled it recently.

Would it be possible for you to visit a Service Center and get your device checked? Before that, tell me which Intel Graphics driver have you currently installed?

archon88

XdxD said:

archon88 said:

XdxD said:

Until that works, can you reset your PC (if you want to) using Alt+F10 at boot? Then try playing CS:GO and check whether you get a BSOD or not.
Also try the 2nd and 3rd steps from here.

I've checked that Dx is installed and have tried to reinstall it before and after reinstalling windows, does not change a thing. I ran sfc /scannow and it did not find any issue.

I tried using ALT + F10 at boot but I had no option to reset, just to repair or use a restore point, which I did not have since I have already reinstalled it recently.

Would it be possible for you to visit a Service Center and get your device checked? Before that, tell me which Intel Graphics driver have you currently installed?

25.20.100.6374

forgot to update these after windows reinstall, I will just let windows update them by right clicking and update in device manager.

I will check for a Service Center if the problem is not fixed over my exams period, I cannot make do without a computer for the next weeks.

// 25.20.100.6617 now, I will try to reproduce the error when my leaver cooldown expires :-(

XdxD

archon88 said:

XdxD said:

archon88 said:

XdxD said:

Until that works, can you reset your PC (if you want to) using Alt+F10 at boot? Then try playing CS:GO and check whether you get a BSOD or not.
Also try the 2nd and 3rd steps from here.

I've checked that Dx is installed and have tried to reinstall it before and after reinstalling windows, does not change a thing. I ran sfc /scannow and it did not find any issue.

I tried using ALT + F10 at boot but I had no option to reset, just to repair or use a restore point, which I did not have since I have already reinstalled it recently.

Would it be possible for you to visit a Service Center and get your device checked? Before that, tell me which Intel Graphics driver have you currently installed?

25.20.100.6374

forgot to update these after windows reinstall, I will just let windows update them by right clicking and update in device manager.

I will check for a Service Center if the problem is not fixed over my exams period, I cannot make do without a computer for the next weeks.

// 25.20.100.6617 now, I will try to reproduce the error when my leaver cooldown expires :-(

Newer one through Device Manager? Am asking that since it is what available in support site already for your model. Maybe uninstall the current Intel Driver properly since it is a DCH driver (uninstall Intel Graphics Driver from Settings -> Apps -> Apps and Features list and then reboot) and install the one from Acer site since it has OEM customisation?

archon88

XdxD said:

archon88 said:

XdxD said:

archon88 said:

XdxD said:

Until that works, can you reset your PC (if you want to) using Alt+F10 at boot? Then try playing CS:GO and check whether you get a BSOD or not.
Also try the 2nd and 3rd steps from here.

I've checked that Dx is installed and have tried to reinstall it before and after reinstalling windows, does not change a thing. I ran sfc /scannow and it did not find any issue.

I tried using ALT + F10 at boot but I had no option to reset, just to repair or use a restore point, which I did not have since I have already reinstalled it recently.

Would it be possible for you to visit a Service Center and get your device checked? Before that, tell me which Intel Graphics driver have you currently installed?

25.20.100.6374

forgot to update these after windows reinstall, I will just let windows update them by right clicking and update in device manager.

I will check for a Service Center if the problem is not fixed over my exams period, I cannot make do without a computer for the next weeks.

// 25.20.100.6617 now, I will try to reproduce the error when my leaver cooldown expires :-(

Newer one through Device Manager? Am asking that since it is what available in support site already for your model. Maybe uninstall the current Intel Driver properly since it is a DCH driver (uninstall Intel Graphics Driver from Settings -> Apps -> Apps and Features list and then reboot) and install the one from Acer site since it has OEM customisation?

Doing that right now, what about the nVidia one? I also have the DCH ones for that.

Uh so I've deleted the current ones and downloaded the ones via acer support and it says that this device does not meet the minimum requirements for them?!

xapim

archon88 you can get bluescreen viewer to open/check the bsod's and see exactly what driver/file is causing them

XdxD

archon88 said:

XdxD said:

archon88 said:

XdxD said:

archon88 said:

XdxD said:

Until that works, can you reset your PC (if you want to) using Alt+F10 at boot? Then try playing CS:GO and check whether you get a BSOD or not.
Also try the 2nd and 3rd steps from here.

I've checked that Dx is installed and have tried to reinstall it before and after reinstalling windows, does not change a thing. I ran sfc /scannow and it did not find any issue.

I tried using ALT + F10 at boot but I had no option to reset, just to repair or use a restore point, which I did not have since I have already reinstalled it recently.

Would it be possible for you to visit a Service Center and get your device checked? Before that, tell me which Intel Graphics driver have you currently installed?

25.20.100.6374

forgot to update these after windows reinstall, I will just let windows update them by right clicking and update in device manager.

I will check for a Service Center if the problem is not fixed over my exams period, I cannot make do without a computer for the next weeks.

// 25.20.100.6617 now, I will try to reproduce the error when my leaver cooldown expires :-(

Newer one through Device Manager? Am asking that since it is what available in support site already for your model. Maybe uninstall the current Intel Driver properly since it is a DCH driver (uninstall Intel Graphics Driver from Settings -> Apps -> Apps and Features list and then reboot) and install the one from Acer site since it has OEM customisation?

Doing that right now, what about the nVidia one? I also have the DCH ones for that.

Uh so I've deleted the current ones and downloaded the ones via acer support and it says that this device does not meet the minimum requirements for them?!

Both Intel and NVidia ones? You had both of them as DCH ones? For uninstalling Intel DCH, you need to uninstall Intel Graphics driver from Apps and features settings (not from Control Panel) and reboot and then install Acer support one. Here's for NVidia one: https://www.nvidia.com/en-us/geforce/forums/game-ready-drivers/13/299878/removing-dch-drivers/. Do these steps with internet disconnected.

archon88

XdxD said:

Both Intel and NVidia ones? You had both of them as DCH ones? For uninstalling Intel DCH, you need to uninstall Intel Graphics driver from Apps and features settings (not from Control Panel) and reboot and then install Acer support one. Here's for NVidia one: https://www.nvidia.com/en-us/geforce/forums/game-ready-drivers/13/299878/removing-dch-drivers/. Do these steps with internet disconnected.

I can't find any way to install non DCH drivers, I tried downloading the current version of standard ones and some older ones, booted into safe, used the uninstaller soft to remove them in safe mode, rebooted with internet disconnected, tried to install them and it gives me this

The process has worked for the intel ones, and I'm currently running the ones downloaded from the Acer Support page.

xapim said:

archon88 you can get bluescreen viewer to open/check the bsod's and see exactly what driver/file is causing them

The full path points towards the .dmp file so its not of any use

XdxD

Now try to install NVidia DCH driver if standard isn't installing. If you go to service center, they will install the stock OS.

archon88

XdxD said:

Now try to install NVidia DCH driver if standard isn't installing. If you go to service center, they will install the stock OS.

The OS is fully updated, the latest DCH is what I've had before cleaning them but might as well try a clean install again :-(

XdxD

archon88 said:

XdxD said:

Now try to install NVidia DCH driver if standard isn't installing. If you go to service center, they will install the stock OS.

The OS is fully updated, the latest DCH is what I've had before cleaning them but might as well try a clean install again :-(

Download all the drivers from support site and keep it in some external storage. Then clean install without internet. All drivers will install successfully (since I tried it 2 months ago on 1903 and my drivers are from 2017). Only then connect to internet and do Windows Update if you wish to. For downloading latest ISO, download from here.

archon88

XdxD said:

archon88 said:

XdxD said:

Now try to install NVidia DCH driver if standard isn't installing. If you go to service center, they will install the stock OS.

The OS is fully updated, the latest DCH is what I've had before cleaning them but might as well try a clean install again :-(

Download all the drivers from support site and keep it in some external storage. Then clean install without internet. All drivers will install successfully (since I tried it 2 months ago on 1903 and my drivers are from 2017). Only then connect to internet and do Windows Update if you wish to. For downloading latest ISO, download from here.

This is pretty much what I've done previously with the fresh windows install, I tried the stock acer drivers with no positive result, tried to update, nothing, windows install with acer support ones, nothing, updated them with fresh install, still same issue.