Predator Helios 300 PH315-51 turns off while gaming

124

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    You have already tried to switch to the driver game ready version.
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                                                     egydiocoelho Trailblazer
     
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  • Baliwna
    Baliwna Member Posts: 51 Troubleshooter
    egydiocoelho said:
    You have already tried to switch to the driver game ready version.
    Yes, multiple version, seems that the drivers arent the problem here, might be hardware issue? I dunno. 
    Also, disabling turbo did nothing, still crashed although my temps where reasonable at 85 degrees
  • Baliwna
    Baliwna Member Posts: 51 Troubleshooter
    My system temperature at idle is about 77-80 degrees and probably reaching 90+ while gaming, is that safe? I installed the blue rpedator sense and it had that system temperature monitor and found that, maybe my entire system is heating up too much?
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    I consider it a high temperature. However, I don't think it's the cause of the shutdowns. Have you tried putting the battery to high performance too? The power adapter may not be able to provide enough power.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • Baliwna
    Baliwna Member Posts: 51 Troubleshooter
    egydiocoelho said:
    I consider it a high temperature. However, I don't think it's the cause of the shutdowns. Have you tried putting the battery to high performance too? The power adapter may not be able to provide enough power.
    Now that you mentioned it, I just realized that it just setted itself back to balanced power mode, I'm goign to set it to high performance and do some testing
  • Baliwna
    Baliwna Member Posts: 51 Troubleshooter
    Baliwna said:
    egydiocoelho said:
    I consider it a high temperature. However, I don't think it's the cause of the shutdowns. Have you tried putting the battery to high performance too? The power adapter may not be able to provide enough power.
    Now that you mentioned it, I just realized that it just setted itself back to balanced power mode, I'm goign to set it to high performance and do some testing
    well it seems to work somewhat although I've only had 2 games so far in siege, CPU temps never reached any higher than 85 degrees but my gpu temps were pretty high still at almost 90 degrees but it didnt crash, I'm going to test it more later once I'm free and see if it's a fluke or not
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    OK! Continue testing and posting the result.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • Baliwna
    Baliwna Member Posts: 51 Troubleshooter
    egydiocoelho said:
    OK! Continue testing and posting the result.
    I was playing 2k20 yesterday and it suddenly spiked to 90+ degrees on both cpu and gpu, just out of nowhere it spiked then shortly after crashing (and also corrupted my save file :( sadly) But after restarting my laptop letting it cool down and game again, temps were even lower barely reaching 80 on cpu and about 85 degrees on gpu and no crashes, but that was on 2k20, I'm gonna try again and play r6 siege to see if it really doesnt crash. One thing though, my battery option keeps setting itself on balanced everytime I restart. How do i fix that
  • Baliwna
    Baliwna Member Posts: 51 Troubleshooter

    These were my temps while playing siege, it's definitely better than before, and laptop never crashed at all. Gonna test this for a few more days before concluding that it's fixed, thanks for the help though! Will update if anything bad happens.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    OK! About the fact that the battery is automatically going into balanced mode, try creating a custom power plan.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • Baliwna
    Baliwna Member Posts: 51 Troubleshooter
    egydiocoelho said:
    OK! About the fact that the battery is automatically going into balanced mode, try creating a custom power plan.
    Tested on the witcher 3, temps reached higher than usual, it reached 87 degrees at times but mostly 80-85 but it still crashed. After booting up my laptop again, it just shut down at the login menu
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    I will ask for help from colleagues @ Red-Sand, @JackE, @xapim and @billsey. However, I still think that your computer is not reaching the temperature that would force the system to shut down. I also suggest that you check these two versions of the bios:
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • Baliwna
    Baliwna Member Posts: 51 Troubleshooter
    egydiocoelho said:
    I will ask for help from colleagues @ Red-Sand, @JackE, @xapim and @billsey. However, I still think that your computer is not reaching the temperature that would force the system to shut down. I also suggest that you check these two versions of the bios:

    should I update my bios? When I checked it said that my bios' version is 1.19, but the date is different, from system information it said that my bios is version 1.19, 13/07/2018, but the version on the acer website says its on 30/07/2018. And also, how do I update my bios? Thanks!

  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Run the setup just like any other program. Just make sure that the PC is plugged in throughout the process. BIOS shouldn't/can't be flashed on battery, or it might cause corruption.
    Trying to do my best here - Your happy Predator owner =)!
  • Baliwna
    Baliwna Member Posts: 51 Troubleshooter
    XdxD said:
    Run the setup just like any other program. Just make sure that the PC is plugged in throughout the process. BIOS shouldn't/can't be flashed on battery, or it might cause corruption.
    What version should I use? It says mine is 1.19 but the date is wrong
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    Baliwna said:
    XdxD said:
    Run the setup just like any other program. Just make sure that the PC is plugged in throughout the process. BIOS shouldn't/can't be flashed on battery, or it might cause corruption.
    What version should I use? It says mine is 1.19 but the date is wrong
    Let @egydiocoelho answer that for you. I always prefer the latest one since it has new unknown fixes.
    Trying to do my best here - Your happy Predator owner =)!
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Yes, always download the latest version. However, it is necessary to take some precautions:
    a) leave the battery 100% charged;
    b) plug the power adapter;
    c) disconnect the peripherals from the USB ports;
    d) uninstall antivirus like norton;
    e) disable wireless as a precaution.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Baliwna
    Baliwna Member Posts: 51 Troubleshooter
    egydiocoelho said:
    Yes, always download the latest version. However, it is necessary to take some precautions:
    a) leave the battery 100% charged;
    b) plug the power adapter;
    c) disconnect the peripherals from the USB ports;
    d) uninstall antivirus like norton;
    e) disable wireless as a precaution.
    Ok thanks! Im going to install version 1.26 later then and see if anything changes
  • Baliwna
    Baliwna Member Posts: 51 Troubleshooter
    XdxD said:
    Baliwna said:
    egydiocoelho said:
    This user had a similar problem and with the same game, see: https://www.reddit.com/r/Rainbow6/comments/3v60xm/rainbow_six_siege_turning_off_my_computer/
    Sadly there's nothing game-related that might help there and mostly desktop pc related stuff, laptop still crashes at about 88-90 degrees, repasted already, even done some undervolting nothing works so far
    If you have it still under warranty, get it checked by Acer Service Center.
    Its no longer under warranty
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2020
    Baliwna 87 max its not enough to cause a crash (it wouldnt had reached your cpu Tj - Temperature Junction Maximum) in fact its probably acceptable in most cases so your crashes are caused by something else :)


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