Random Blackscreens - Predator Triton 500

egydiocoelho said:

Does the problem remain with the driver provided by Acer?

I thought the one on the Acer website was only for 2060, but I missed other links. I clean installed 430.86 and so far no crashes, I will report if anything changes.

But that's for 2060 - I have a 2080. Isn't it dangerous to upgrade the firmware of a mismatched version?

AlessioCali said:

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XdxD said:

AlessioCali said:

I've kept my drivers up-to-date ever since the issue started manifesting, but none solved. Interestingly, I had my latest crash after trying to force dGPU only, and the symptoms were much like those described by the original poster (black screen, problems rebooting etc). I'm running version 430.86, the only thing that comes to mind to me is to try do a complete clean reinstallation of the drivers using DDU (Display Driver Uninstaller).

Try clean installing 431.18 and don't install GeForce Experience.

431.18 is not yet available for my GPU (at least, it doesn't show up in the nVidia driver search)

Because it is a hotfix driver. Here's the link: https://nvidia.custhelp.com/app/answers/detail/a_id/4828/~/geforce-hotfix-driver-version-431.18

AlessioCali said:

Okay so, I clean installed version 417.49 from the Acer website and so far, it worked fine. Not sure if 431.18 would have worked as well.

Another thing, after the latest Windows Update (I think it was 1903?) my Predator Sense got resurrected somehow. It could also have fixed the crashes but I cannot be sure.

Great for you for getting it solved! Btw, 431.36 is now available. Update only if you gonna try a new game that's supported by this driver.

vorob said:

So is there a final solution for this issue? Cause for now it looks pretty random: update drivers, reset battery and people still having black screen issue. 

Assuming you are on latest BIOS, do a clean install with Microsoft's ISO and install all the drivers from Acer's support page. Do these steps while being offline. Also do an image backup before doing these stuff.

I have the predator triton 500 with a 2080 RTX card, and exactly this is happening to me. It was sent to acer support, and they didint find anything wrong with it and couldnt reproduce the problem even though i told them exactly how to.

So when ever i use the computer, it happends randomly, but is mostly recalled when using game engines or playing games. 
It just goes black and quiet, but still lights. Then i have to restart it multiple times or wait 30 seconds before restarting

I did a stock reinstall and all updates from acer site and the problems still occurs.

Thats not an update to my version, since i got the 2080 card @egydiocoelho
Should i install it anyway?
And i only have one graphics card showing, not the built in one, but acer driver and support assistance is telling me to update the intel graphics UHD 630, but it says my system is not supported when i try to install it.

xapim said:

Oppne how come its says your system its not supported if the IGPU its inside the cpu and its supported by windows itself with standard drivers i suspect something is really wrong with your OS probably broken/corrupted due to windows updates try a stock recovery clean install check here backup whatever you need first and delete everything option also disable windows updates from update drivers/firmware or completely after this if the issue still persists  its most probably a hardware issue contact acer support directly and send it back to get it checked

Im sorry, but this still remains an issue.