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predator helios 300 showing black screen after one hour of web surfing

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FAQ & Answers

  • sri369sri369 Posts: 1,334Member Mainframe Wrangler
    Hey @Roland_Lorinczi
    I do have warranty on the store and  Acer Service Centre

    i have downloaded and extracted the BIOS and everything ran well no freezes or anything. It was when a few shutdowns later ( next day) i turned off the laptop and reopened it. I entered password and now it's just a black screen with my cursor (able to move it) .

    Does this mean i did the process wrong?

    ty
    Whenever you get your windows up, go to power settings and disable the "quick startup" option.



  • RaidenSolohRaidenSoloh Posts: 6Member New User
    edited September 2018
    G3-571. So I am having many of the same issues. Here is one video out of four that I just uploaded. Any help would be much appreciated. https://youtu.be/ZShj0OKEY8k
  • sri369sri369 Posts: 1,334Member Mainframe Wrangler
    G3-571. So I am having many of the same issues. Here is one video out of four that I just uploaded. Any help would be much appreciated. https://youtu.be/ZShj0OKEY8k
    This seems more like a display adapter/connection issue. If you are under warranty, I would suggest showing it at Acer warranty center. Also, try connecting an external display and see if that works fine, or if that too has issues.
  • JoeHelloJoeHello Posts: 5Member New User
    Hey all! So I just bought this laptop a few days ago and the freezing started appearing today while playing PUBG. I updated all the drivers, uninstalled anti-virus, disabled Xbox Gamebar and uninstalled GeForce Experience as some people have suggested as a fix. I found this thread and downloaded the latest Bios update. After it rebooted the screen went completely black. I can’t see anything at all. I have tried rebooting several times with the power button. Any suggestions? Replacing it through warranty is going to be difficult as I bought the PC in Norway and I just moved to England. 
  • sri369sri369 Posts: 1,334Member Mainframe Wrangler
    edited September 2018
    JoeHello said:
    Hey all! So I just bought this laptop a few days ago and the freezing started appearing today while playing PUBG. I updated all the drivers, uninstalled anti-virus, disabled Xbox Gamebar and uninstalled GeForce Experience as some people have suggested as a fix. I found this thread and downloaded the latest Bios update. After it rebooted the screen went completely black. I can’t see anything at all. I have tried rebooting several times with the power button. Any suggestions? Replacing it through warranty is going to be difficult as I bought the PC in Norway and I just moved to England. 
    Try using Fn+F5 to switch between displays. Try connected external display. Try increasing brightness. Try using Fn+F6 to turn screen on and off. See if any of these help.

    Latest bios update... are you 100% sure you flashed the correct bios, and that it completed 100% successfully and rebooted itself? Bios update ends with a system reboot.
  • JoeHelloJoeHello Posts: 5Member New User
    sri369 said:
    Try using Fn+F5 to switch between displays. Try connected external display. Try increasing brightness. Try using Fn+F6 to turn screen on and off. See if any of these help.

    Latest bios update... are you 100% sure you flashed the correct bios, and that it completed 100% successfully and rebooted itself? Bios update ends with a system reboot.
    Thanks. I managed to install the bios update properly. I just had to wait an awfully long time for the screen to come back on. The update had no impact on the freezing issues I’m having with the laptop. It still freezes after about 4-5 minutes after I start a match of PUBG. I can’t to press any buttons when this happens and I have to reboot it by holding down the power button for a few seconds. I thought the bios update was supposed to fix this? 
  • sri369sri369 Posts: 1,334Member Mainframe Wrangler
    JoeHello said:
    sri369 said:
    Try using Fn+F5 to switch between displays. Try connected external display. Try increasing brightness. Try using Fn+F6 to turn screen on and off. See if any of these help.

    Latest bios update... are you 100% sure you flashed the correct bios, and that it completed 100% successfully and rebooted itself? Bios update ends with a system reboot.
    Thanks. I managed to install the bios update properly. I just had to wait an awfully long time for the screen to come back on. The update had no impact on the freezing issues I’m having with the laptop. It still freezes after about 4-5 minutes after I start a match of PUBG. I can’t to press any buttons when this happens and I have to reboot it by holding down the power button for a few seconds. I thought the bios update was supposed to fix this? 
    What are the temperatures when this happens?
  • Hey @Roland_Lorinczi
    I do have warranty on the store and  Acer Service Centre

    i have downloaded and extracted the BIOS and everything ran well no freezes or anything. It was when a few shutdowns later ( next day) i turned off the laptop and reopened it. I entered password and now it's just a black screen with my cursor (able to move it) .

    Does this mean i did the process wrong?

    ty

    That would appear to be a display driver issue. Are you able to login eventually?

    There is a setting in security for windows to enable that makes it so you have to press cntrl+alt+delete before the login screen comes up.. and it sits at a blank screen otherwise.  Might be worth a shot.
    - Hotel Hero
  • Kvk009Kvk009 Posts: 1Member New User
    My helios had the same issues,except display doesn't work for more than 2 min after pin hole reset,but I'm able to exchange and get a new piece, should I update the bios as soon as I get it to v1.15 or update windows first and then the bios update?? Or just don't update till any issue prop up :P
  • AngryArchitectAngryArchitect Posts: 10Member

    Tinkerer

    Any updates from ACER regarding this problems?
  • OEvansOEvans Posts: 8Member

    Tinkerer

    So I had the black screen last night where I rebooted my system the back light goes on but nothing happened. Pin hole did nothing and taking put the ram stick, it didn't work instantly but I got f2 as it started the 2nd time after trying fixes and it worked. So I thought wow I'll install the new bios.
    I started the install process  it reboots to do What it needs to do and.. Oh guess what since it had to reboot I'm now back on the black screen it's been 10 mins and no resets no fan changes. It's not updating the bios. I'm afraid to even touch the ***** thing now. It seemed like original it hanged because I was trying to start the bios, I was looking to see where the hell my 1T drive went too. 
  • OEvansOEvans Posts: 8Member

    Tinkerer

    So about 20 mins passed no predator logo just black screen. Restarted the laptop about 15 times and suddenly it appears and I get this message haha *thumbs up* I guess it's going to be a random gamble whether I get to update them or not depending on if it wants to boot when rebooting
  • LandoLando Posts: 2Member New User
    So is there any fix regarding all this problems? I just bought one 2days ago.
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