My Acer Predator 15 (G9-593) CPU reaches 98°C when rending/converting videos, any advice?

FAQ & Answers

• Franzinatr Posts: 3Member New User

  June 2018

  This is my screenshots, sorry I forgot to include it in my first post,
  
  Before,
  
  
  After,
  
  

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• MrGrudev Posts: 86Member Fixer

  June 2018

  I have same problem when playing games on Helios 300 (CPU reaching 99 degrees). You can try to reduce the maximum processor state from the power options to 90% for example. You can try with different % depending on the results you get. With that method you will reduce significantly the temperature sacrificing negligible performance. I manage to resolve my problem that way.  Another option is to undervolt the CPU.
  Good luck

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• Roland_Lorinczi Posts: 126Member Skilled Fixer

  June 2018

  @Franzinatr I agree with @MrGrudev, he is right. Those are your best bets.
  
  Also a decently powerful, perhaps even 4-5 fan active cooling pad can make around a 4-8 degrees Celsius difference for when you're using the laptop for heavy load tasks.
  
  Additionally, I've heard that the laptop Predator models might have sub-par thermal pasting jobs done out of the factory.
  
  I plan on re-pasting with either my syringe arctic mx-4 thermal compound that i used some of for my previous laptop (Acer aspire 5750g) with nice results, or even risking a meticulous application of a liquid metal compound - In two years that though, as I don't want to lose my warranty...
  
  So it's conjecture that the current pasting might be sub standard...won't know until I check and it won't be soon...but going by others' accounts online...there may be some truth to it.
  
  Till then (and if the black screen issue is solved and I don't have to return the unit...) undervolting, CPU state lowering and cooling pad got me a solid 20-25 degrees Celsius reduction while gaming (from ~85 to around a steady ~60, on high settings at 60 fps, and video rendering hovers at around the same mark, perhaps a few degrees warmer, but 70 max, not nearing or surpassing 90...)

  ⚠️ If you're affected by the System Hang/ Black Screen issue:
  
  - Official Fix Announced by Acer_Manny
  - Instructions for FIX
  
  Currently owned Acer systems:
  💻 Predator Helios 300 (PH317-52) - i7 8750H, GTX 1060, Win 10 64bit (build 1803), 8gb Ram (single channel), WD Blue 256GB SSD in M.2 slot, 931GB Hitachi HGST factory Hard drive. [Owned New Since 2018, May 22nd - Overheating (solved-ish) , PredatorSense not working (solved) & BLACK SCREEN ISSUE (BIOS update 1.15) ] 
  💻 Predator Helios 300 (PH315-51) - Same specs and issues as above 
  💻 Aspire 5750G - 2nd Gen. i5 processor, 4gigs of ram, nVidia GT 540M [Owned new Since 2010 - in working condition]
   
  Status: Been with Acer since 2010 - Was disappointed with the Blackscreen issue & lack of interaction from staff for ~1week
  But Acer_Manny and the Acer team came through with BIOS announcement and upload.

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• sri369 Posts: 1,719ACE Pathfinder

  June 2018

  Get an external USB fan, and increase the laptop feet by about half an inch. Focus the external usb fan to the area north of function keys. This would reduce the temps by about 5-10 degrees. Leave atleast a few inches gap between the air vent any wall or anything that might be behind it. If you are connected to external monitor, when doing processor intensive work, keep the lip open.
  

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  I am not an Acer employee.
  Your issue could get better coverage and more answers if posted in forums than in a message to me.
  ---------
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• Franzinatr Posts: 3Member New User

  June 2018

  Thank you very much for the answers, unfortunately no one can solve my problems (yes, I did all of the answers here) even the acer support,
  
  msg,
  
  
  
  I just replaced thermal paste on CPU and the temperature gradually drops from 98c to 60c (while rendering/converting videos).
  
  
  But still, thank you for all the support here in the community.

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