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predator helios 300 showing black screen after one hour of web surfing

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FAQ & Answers

  • Roland_LorincziRoland_Lorinczi Posts: 109Member Skilled Fixer
    @raagkush Odd...But you didn't miss out on much :) just an intel driver there...
    ⚠️ If you're affected by the System Hang/ Black Screen issue:

    Official Fix Announced by Acer_Manny
    Instructions for FIX

    Currently owned Acer systems:
    💻 Predator Helios 300 (PH317-52) - i7 8750H, GTX 1060, Win 10 64bit (build 1803), 8gb Ram (single channel), WD Blue 256GB SSD in M.2 slot, 931GB Hitachi HGST factory Hard drive. [Owned New Since 2018, May 22nd - Overheating (solved-ish) , PredatorSense not working (solved) & BLACK SCREEN ISSUE (BIOS update 1.15) ] 
    💻 Predator Helios 300 (PH315-51) - Same specs and issues as above 
    💻 Aspire 5750G - 2nd Gen. i5 processor, 4gigs of ram, nVidia GT 540M [Owned new Since 2010 - in working condition]
     
    :) Status: Been with Acer since 2010 - Was disappointed with the Blackscreen issue & lack of interaction from staff for ~1week
    But Acer_Manny and the Acer team came through with BIOS announcement and upload.
  • Akashsoni6898Akashsoni6898 Posts: 2Member New User
    How to install bios 
  • therealsujiththerealsujith Posts: 13Member

    Tinkerer

    @Roland_Lorinczi ;
    Reply from acer
  • badaltharayilbadaltharayil Posts: 45Member Troubleshooter
    @Roland_Lorinczi: you can use the setup i shared yesterday. It works
  • praveen001praveen001 Posts: 22Member Troubleshooter
    raagkush said:
    Can't see BIOS!
    for ph 315-15
    if u want to install bios 1.15 
    link is here https://drive.google.com/file/d/1r8edFM0nDO-PfUDpfUWf7iuMeWHnH5fw/view?usp=sharing
    they are updating in 2 days in site. you can download from my link or wait and download from official site
  • praveen001praveen001 Posts: 22Member Troubleshooter
    hello @Roland_Lorinczi ;
    I think you purchased your predator on this year. so I think your laptop is under warranty period. so why not you  take service from "Contact Acer Service" they will install Bios in your laptop. but if you want to install by yourself  ,please remember bro , before installing BIOS, plug charger then install.
  • Roland_LorincziRoland_Lorinczi Posts: 109Member Skilled Fixer
    @praveen001 Fair point, I don't like the idea of resort to a service center though as the only one in my country is 350 kilometers away so I'd have to send it to them and get it back via a courier...

    And repair centers here have a tendency to sit on it for a week or two, then send it back, perhaps scratched up a bit (which you can't really fight here, they'll just say they got it like that...).

    It might go better but these are actual personal experiences I've had that keep me from resorting to that unless absolutely necessary...

    So I'd be way happier if I could find all updates including BIOS on acer's official website somewhere...I mean if they HAVE it, if they distributed it to service centers...then it just seems like it'd be helpful to have it on there, on the driver support page, updated :|
    ⚠️ If you're affected by the System Hang/ Black Screen issue:

    Official Fix Announced by Acer_Manny
    Instructions for FIX

    Currently owned Acer systems:
    💻 Predator Helios 300 (PH317-52) - i7 8750H, GTX 1060, Win 10 64bit (build 1803), 8gb Ram (single channel), WD Blue 256GB SSD in M.2 slot, 931GB Hitachi HGST factory Hard drive. [Owned New Since 2018, May 22nd - Overheating (solved-ish) , PredatorSense not working (solved) & BLACK SCREEN ISSUE (BIOS update 1.15) ] 
    💻 Predator Helios 300 (PH315-51) - Same specs and issues as above 
    💻 Aspire 5750G - 2nd Gen. i5 processor, 4gigs of ram, nVidia GT 540M [Owned new Since 2010 - in working condition]
     
    :) Status: Been with Acer since 2010 - Was disappointed with the Blackscreen issue & lack of interaction from staff for ~1week
    But Acer_Manny and the Acer team came through with BIOS announcement and upload.
  • BrigadierBrigadier Posts: 9Member

    Tinkerer

    No worries mate it came back now, you may check it. I am gonna flash bios and check for issue. Will report soon
  • BrigadierBrigadier Posts: 9Member

    Tinkerer

    edited June 14
    After Installation of so called 'BIOS'
    This nowhere seems like a bios update, just Intel graphics update. I have flashed bios already and this was no where near, nevertheless it won't bother me unless things works fine. Fingers crossed! P.S I think it supports 7th Gen too because it showed up while installation as well as in readme.txt.
  • Roland_LorincziRoland_Lorinczi Posts: 109Member Skilled Fixer
    @Brigadier since you installed that intel vga driver - Could you please check in device manager that driver's version?
    Let's see if it's older/newer/the same that windows update is pushing.
    ⚠️ If you're affected by the System Hang/ Black Screen issue:

    Official Fix Announced by Acer_Manny
    Instructions for FIX

    Currently owned Acer systems:
    💻 Predator Helios 300 (PH317-52) - i7 8750H, GTX 1060, Win 10 64bit (build 1803), 8gb Ram (single channel), WD Blue 256GB SSD in M.2 slot, 931GB Hitachi HGST factory Hard drive. [Owned New Since 2018, May 22nd - Overheating (solved-ish) , PredatorSense not working (solved) & BLACK SCREEN ISSUE (BIOS update 1.15) ] 
    💻 Predator Helios 300 (PH315-51) - Same specs and issues as above 
    💻 Aspire 5750G - 2nd Gen. i5 processor, 4gigs of ram, nVidia GT 540M [Owned new Since 2010 - in working condition]
     
    :) Status: Been with Acer since 2010 - Was disappointed with the Blackscreen issue & lack of interaction from staff for ~1week
    But Acer_Manny and the Acer team came through with BIOS announcement and upload.
  • BrigadierBrigadier Posts: 9Member

    Tinkerer

    I checked the version @Roland_Lorinczi, though the date says 27-03-2018 but the driver version I installed and the one shown in device manager are same, idk why but it solved one of my BSOD issue which occured while performing Intel XTU graphics (integrated) stress test. 
  • Roland_LorincziRoland_Lorinczi Posts: 109Member Skilled Fixer
    @Brigadier Could you share your Driver Version as well along with the date please? 😊

     
    ⚠️ If you're affected by the System Hang/ Black Screen issue:

    Official Fix Announced by Acer_Manny
    Instructions for FIX

    Currently owned Acer systems:
    💻 Predator Helios 300 (PH317-52) - i7 8750H, GTX 1060, Win 10 64bit (build 1803), 8gb Ram (single channel), WD Blue 256GB SSD in M.2 slot, 931GB Hitachi HGST factory Hard drive. [Owned New Since 2018, May 22nd - Overheating (solved-ish) , PredatorSense not working (solved) & BLACK SCREEN ISSUE (BIOS update 1.15) ] 
    💻 Predator Helios 300 (PH315-51) - Same specs and issues as above 
    💻 Aspire 5750G - 2nd Gen. i5 processor, 4gigs of ram, nVidia GT 540M [Owned new Since 2010 - in working condition]
     
    :) Status: Been with Acer since 2010 - Was disappointed with the Blackscreen issue & lack of interaction from staff for ~1week
    But Acer_Manny and the Acer team came through with BIOS announcement and upload.
  • BrigadierBrigadier Posts: 9Member

    Tinkerer

    edited June 14
    Unfortunately same as yours :anguished:, 23.20.16.5018. Probably there isn't new for 7th Gen yet.
  • BrigadierBrigadier Posts: 9Member

    Tinkerer

    @Roland_Lorinczi can you show me your firmware version?
  • Roland_LorincziRoland_Lorinczi Posts: 109Member Skilled Fixer
    @Brigadier Sure thing :) Came with Windows update.

    ⚠️ If you're affected by the System Hang/ Black Screen issue:

    Official Fix Announced by Acer_Manny
    Instructions for FIX

    Currently owned Acer systems:
    💻 Predator Helios 300 (PH317-52) - i7 8750H, GTX 1060, Win 10 64bit (build 1803), 8gb Ram (single channel), WD Blue 256GB SSD in M.2 slot, 931GB Hitachi HGST factory Hard drive. [Owned New Since 2018, May 22nd - Overheating (solved-ish) , PredatorSense not working (solved) & BLACK SCREEN ISSUE (BIOS update 1.15) ] 
    💻 Predator Helios 300 (PH315-51) - Same specs and issues as above 
    💻 Aspire 5750G - 2nd Gen. i5 processor, 4gigs of ram, nVidia GT 540M [Owned new Since 2010 - in working condition]
     
    :) Status: Been with Acer since 2010 - Was disappointed with the Blackscreen issue & lack of interaction from staff for ~1week
    But Acer_Manny and the Acer team came through with BIOS announcement and upload.
  • Roland_LorincziRoland_Lorinczi Posts: 109Member Skilled Fixer
    Thank you @Acer-Manny for the official response.
    Thank you for not being wavered by our rising emotions and for understanding.
    Looking forward to the BIOS :)
    ⚠️ If you're affected by the System Hang/ Black Screen issue:

    Official Fix Announced by Acer_Manny
    Instructions for FIX

    Currently owned Acer systems:
    💻 Predator Helios 300 (PH317-52) - i7 8750H, GTX 1060, Win 10 64bit (build 1803), 8gb Ram (single channel), WD Blue 256GB SSD in M.2 slot, 931GB Hitachi HGST factory Hard drive. [Owned New Since 2018, May 22nd - Overheating (solved-ish) , PredatorSense not working (solved) & BLACK SCREEN ISSUE (BIOS update 1.15) ] 
    💻 Predator Helios 300 (PH315-51) - Same specs and issues as above 
    💻 Aspire 5750G - 2nd Gen. i5 processor, 4gigs of ram, nVidia GT 540M [Owned new Since 2010 - in working condition]
     
    :) Status: Been with Acer since 2010 - Was disappointed with the Blackscreen issue & lack of interaction from staff for ~1week
    But Acer_Manny and the Acer team came through with BIOS announcement and upload.
  • BrigadierBrigadier Posts: 9Member

    Tinkerer

    edited June 14
    @Acer-Manny It's kinda weird to see you all are updating a graphics driver update in BIOS update atleast on Indian support page.
  • Acer-MannyAcer-Manny Posts: 1,403Acer Crew

    Acer Crew

    Hello,

    Brigadier - Thank you for reporting this information, i will have it escalated to the team and will get it moved to the correct section. 

    Sorry for the inconveniences,
    Acer-Manny

  • Aqeel09Aqeel09 Posts: 12Member

    Tinkerer

    How to upgrade to latest bios?
    Steps to be followed and requirements to update bios?
    Pls help me out
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