i purchased predator helios 300 model number -PH315-51 on 16 may 2018 .After one hour of browser use screen get hanged and keyboard and track pad become irresponsive. I forcefully restarted but now its neither strating and black screen is showing with backlit key light on.

Hi All! So NEW BIOS IS IN! You'll find them under the following links ( for PH315-51 & PH317-52 respectively. If you have a different model, click "Find another model") https://www.acer.com/ac/en/US/content/support-product/7603?b=1 https://www.acer.com/ac/en/US/content/support-product/7602?b=1 For PH315-51 you'll find the New BIOS by clicking on ALL rather than LATEST. For 317-52 by clicking on LATEST rather than ALL. The BIOS name is: "1. Fix system hangup issue". 📝 Steps to update: * Download the BIOS for your system * Unzip File * You'll find an executable (.exe) and a readme.txt hat shows you that your next instruction is: * Click the .exe file while in windows Just finished mine. So far so good 😊 The process is the same as before when windows update flashed it: * Follow the executable's instructions to the letter! * Have your laptop plugged in! * The fans will ramp up to max while flashing the firmware. Then it will do 2, seemingly boot loops where keyboard lights go on and off but system won't start yet (presumably some checks) Then the system should boot. Good luck all! Let me know if anything is unclear or you're stuck with something - glad to help. ❓ Windows Device Manager however shows BIOS to be v1.12 still. Will check what it says INSYDE (pun intended-get it? cause the BIOS is by Insyde corp? :P) the BIOS and report back. So far so good though. My system used to have some mini-hangs upon boot while if i wanted to start something like chrome too soon or something it would freeze for a split second along with the mouse and that seems gone...so I'm optimistic :D

Hi all, The official BIOS v.1.15 update (to resolve this system hang up, force shut-down then black screen issues) is now available here Special thanks to Roland_Lorinczi for keeping up with this thread and keeping everyone informed as well. Thank you all again for your patience, Acer-Manny

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PH315-51 showing black screen after one hour of web surfing

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pOlim Member Posts: 5
Tinkerer

September 2022 edited September 2022

@sri369 , is Windows 10. The Processor of helios 300 g3-572 isnt supported by Windows 11.

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