My acer laptop A315-41 doesn't boot until I press any key

blackcube11
blackcube11 Member Posts: 58 Troubleshooter
edited September 2021 in Aspire Laptops
So since a couple of days I am having this issue it's not that big of an issue but still...

When I press the ON button it doesn't respond until I press any key whatsoever and then it boots but it wasn't like this before.

[Title edited to add product model name.]

Best Answers

  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    Answer ✓
    Check again very carefully for pinhole in red encircled area near RAM module door. If you can't find it, is the laptop still under warranty?


    Jack E/NJ

  • blackcube11
    blackcube11 Member Posts: 58 Troubleshooter
    edited August 2021 Answer ✓
    Okay I figured out what the exact problem was I am now 100% it was a malfunctioning keyboard issue with acer laptops.

    when I keep pressing any key it will work I have find a way to manipulate and having that key pressed 100% of the times what's the most useless key on the keyboard that I can keep it pressed and won't interfere with working on a laptop?

    also I am going to buy a replacement keyboard online as of know I can't even find it online maybe on ebay but I can't order it right now I need mail a webstore and ask for it I will have to order it and replace the keyboard myself it's a hard job I have watched videos on youtube on how to do it and it's tricky as hell.

    but If I watch the videos 10+ times I will manage this so it was a keyboard malfunction 100%

    what's the one key I can keep pressed in all the time does anybody know???
«13456

Answers

  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    Shut down Windows normally. Then unplug the charger. Then insert a paperclip into the reset pinhole on the bottom for about 30 seconds. Then plug the charger back in. Don't try to turn it on until the battery charge LED turns from steady orange to steady blue. Then see if it starts normally.

    Jack E/NJ

  • blackcube11
    blackcube11 Member Posts: 58 Troubleshooter
    edited August 2021
    JackE said:
    Shut down Windows normally. Then unplug the charger. Then insert a paperclip into the reset pinhole on the bottom for about 30 seconds. Then plug the charger back in. Don't try to turn it on until the battery charge LED turns from steady orange to steady blue. Then see if it starts normally.

    It doesn't have a reset pinhole on the bottom this is the exact model laptop I have.


    https://www.acer.com/ac/en/US/content/support-product/7540?b=1&pn=NX.GY9EH.014



  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    Answer ✓
    Check again very carefully for pinhole in red encircled area near RAM module door. If you can't find it, is the laptop still under warranty?


    Jack E/NJ

  • blackcube11
    blackcube11 Member Posts: 58 Troubleshooter
    JackE said:
    Check again very carefully for pinhole in red encircled area near RAM module door. If you can't find it, is the laptop still under warranty?




    Holy snap you were right on both accounts it worked.

    thanks serious it was there and I missed it the first time and it actually worked someone give this man an award lol.

    thank u 
  • blackcube11
    blackcube11 Member Posts: 58 Troubleshooter
    ((solved))
  • blackcube11
    blackcube11 Member Posts: 58 Troubleshooter
    tried to reboot it again and it's back to how it was ***** it. 
  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    Do the reset again. If it persists, what is the BIOS version number?

    Jack E/NJ

  • blackcube11
    blackcube11 Member Posts: 58 Troubleshooter
    JackE said:
    Do the reset again. If it persists, what is the BIOS version number?

    --->>   V1.18
  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    >>>it wasn't like this before.>>>

    Open Control Panel. Search 'restore point'. Click 'create a restore point' in left pane. If System Protection is turned on in the box that pops up, click System Restore button. Click next. Do you see an automatic restore point with a date stamp just before this happened?

    Jack E/NJ

  • blackcube11
    blackcube11 Member Posts: 58 Troubleshooter
    JackE said:
    >>>it wasn't like this before.>>>

    Open Control Panel. Search 'restore point'. Click 'create a restore point' in left pane. If System Protection is turned on in the box that pops up, click System Restore button. Click next. Do you see an automatic restore point with a date stamp just before this happened?


    Yes I thought I had disabled this but it says there is a point where something happend 2 days ago which is exactly when this problem started.

    even if I had to restore my laptop to factory default that would have been no issue if I knew for sure that this would go away but I am going to try and restore it first.
  • blackcube11
    blackcube11 Member Posts: 58 Troubleshooter
    install: windows module installer (description) 
  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    That restore point should only bring the machine back to the state it was two days ago. So if you have anything you want saved from the last two days, better put it on a USB stick now.

    Jack E/NJ

  • blackcube11
    blackcube11 Member Posts: 58 Troubleshooter
    JackE said:
    That restore point should only bring the machine back to the state it was two days ago. So if you have anything you want saved from the last two days, better put it on a USB stick now.

    I am back this didn't work neither.
  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    Did you also re-do the pinhole reset after restoring?

    Jack E/NJ

  • blackcube11
    blackcube11 Member Posts: 58 Troubleshooter
    edited August 2021
    JackE said:
    Did you also re-do the pinhole reset after restoring?


    uhm no going to try one more time then.
  • blackcube11
    blackcube11 Member Posts: 58 Troubleshooter
    edited August 2021
    Okay so I tried to reboot 3 times after the restore and pinning the laptop.

    the first time it failed.
    the second time it worked.
    the third time it failed again.


    sighs 
  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    Intermittent. Suggests a connector issue.  Do you have any external devices plugged into any of its ports?

    Jack E/NJ

  • blackcube11
    blackcube11 Member Posts: 58 Troubleshooter
    JackE said:
    Intermittent. Suggests a connector issue.  Do you have any external devices plugged into any of its ports?

    a mouse a headphone and an ethernet cable and of course the battery is connected to my lap all the time.
  • JackE
    JackE ACE Posts: 44,871 Trailblazer
    You're only using ethernet cable, no wifi? And what external battery do you have connected?

    Jack E/NJ

  • blackcube11
    blackcube11 Member Posts: 58 Troubleshooter
    edited August 2021
    JackE said:
    You're only using ethernet cable, no wifi? And what external battery do you have connected?

    no I may have said it wrong the power cable is what I meant and yes I am using ethernet I also have wifi but the ethernet cable is way faster since I have super fast internet.