I have a problem with my Acer E5 575G laptop shutting down unexpectedly?

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  • gsduwadi
    gsduwadi Member Posts: 62 Enthusiast WiFi Icon
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    Battery Usuage
  • JackE
    JackE ACE Posts: 44,543 Trailblazer
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    With an 8Wh charge on the old battery, you should be able to pull the charger plug without the laptop immediately shutting off. Try it now. Jack E/NJ 

    Jack E/NJ

  • gsduwadi
    gsduwadi Member Posts: 62 Enthusiast WiFi Icon
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    Sorry I didn't understand "you should be able to pull the charger plug without the laptop immediately shutting off.
    Could you please say again?
  • JackE
    JackE ACE Posts: 44,543 Trailblazer
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    Does laptop still shut off when you disconnect charger now? Jack E/NJ

    Jack E/NJ

  • gsduwadi
    gsduwadi Member Posts: 62 Enthusiast WiFi Icon
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    Yes it does 
  • Commodore_1995#
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    Digite seu comentárioHello! Have you tried uninstalling these drivers?

    Also, have you ever put some layers of electrical tape to press this button (black square)?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • gsduwadi
    gsduwadi Member Posts: 62 Enthusiast WiFi Icon
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    Yes I tried all the steps you mentioned uninstalled battery drivers, placed layer of tapes no thing is left so far. Is there any thing left to go with..






  • JackE
    JackE ACE Posts: 44,543 Trailblazer
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    Battery power is not reaching the mainboard. If the mainboard is fixable, the problem is either the battery reset switch or safety interlock switch if one exists. Jack E/NJ

    Jack E/NJ

  • gsduwadi
    gsduwadi Member Posts: 62 Enthusiast WiFi Icon
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    Tell me the way to check if they are working or not?
  • Commodore_1995#
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    Yes, there is an @JackE switch button, see:

    He should verify that the button switch is being properly pressed down.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • gsduwadi
    gsduwadi Member Posts: 62 Enthusiast WiFi Icon
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    egydiocoelho and come back..
  • gsduwadi
    gsduwadi Member Posts: 62 Enthusiast WiFi Icon
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    Let me check

  • gsduwadi
    gsduwadi Member Posts: 62 Enthusiast WiFi Icon
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    egydiocoelho I am 100% sure that the switch is pressed down. What should I do next?





  • Commodore_1995#
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    Also, have you ever put some layers of electrical tape to press this button switch?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • gsduwadi
    gsduwadi Member Posts: 62 Enthusiast WiFi Icon
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    Yes I have tried but didn't work. I am currently using tape too.
  • Commodore_1995#
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    Has colleague JackE already asked you to reset the internal battery? Also, what is the version of uefi?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • gsduwadi
    gsduwadi Member Posts: 62 Enthusiast WiFi Icon
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    Yes he already told that..
  • JackE
    JackE ACE Posts: 44,543 Trailblazer
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    When did you update the BIOS to 1.47? Jack E/NJ

    Jack E/NJ

  • gsduwadi
    gsduwadi Member Posts: 62 Enthusiast WiFi Icon
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    I actually forget it but may be after  1 month when it was available.
  • Commodore_1995#
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    Have you tested the notebook with another power adapter? Also, are you plugging the notebook directly into a properly grounded socket?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)