I have a problem with my Acer E5 575G laptop shutting down unexpectedly?

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  • JackE
    JackE ACE Posts: 44,543 Trailblazer
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    Turn off the machine. Unplug charger. When you gently insert and withdraw a paperclip into the pinhole, does it feel like it's a spring-loaded switch? If yes, then gently insert and withdraw the paperclip in a 'down & up motion' several times to try to clean the switch contacts. Then plug in the charger for about an hour --- make sure the battery LED is steady on yellow or blue. Then unplug the charger again. Try to turn on the machine without the charger again. Jack E/NJ

    Jack E/NJ

  • gsduwadi
    gsduwadi Member Posts: 62 Enthusiast WiFi Icon
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    <<Turn off the machine. Unplug charger. When you gently insert and withdraw a paperclip into the pinhole, does it feel like it's a spring-loaded switch?>>
    YES it feels like spring-loaded.
    Done multiple times up and down.

    I plug the charger, LED lights about 2 minutes and goes away.
  • JackE
    JackE ACE Posts: 44,543 Trailblazer
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    >>>I plug the charger, LED lights about 2 minutes and goes away. >>>

    Do you still have your old battery to see if it behaves the same way? Jack E/NJ

    Jack E/NJ

  • gsduwadi
    gsduwadi Member Posts: 62 Enthusiast WiFi Icon
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    Yes I have my old battery should I replace it.
  • JackE
    JackE ACE Posts: 44,543 Trailblazer
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    I just want to try to repeat this experiment with the old battery that you did earlier with the new battery to see if the old battery gives the same results as the new battery. Does the battery LED light for about 2 minutes and goes away after the same experiment? Jack E/NJ

    EXPERIMENT
    <<<Turn off the machine. Unplug charger. When you gently insert and withdraw a paperclip into the pinhole, does it feel like it's a spring-loaded switch?>>
    YES it feels like spring-loaded.
    Done multiple times up and down.
    I plug the charger, LED lights about 2 minutes and goes away.

    Jack E/NJ

  • gsduwadi
    gsduwadi Member Posts: 62 Enthusiast WiFi Icon
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    Yes I  replaced with old battery the yellow light goes longer for an hour.
  • JackE
    JackE ACE Posts: 44,543 Trailblazer
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    What happens to the battery light after an hour with the old battery?  Jack E/NJ

    Jack E/NJ

  • gsduwadi
    gsduwadi Member Posts: 62 Enthusiast WiFi Icon
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    it was yellow no change in color..
  • JackE
    JackE ACE Posts: 44,543 Trailblazer
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    Yes, but is it still yellow with the old battery? Is the LED still turned on?  Remember, the new battery only stayed yellow for 2 minutes then turned off. Jack E/NJ

    Jack E/NJ

  • gsduwadi
    gsduwadi Member Posts: 62 Enthusiast WiFi Icon
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    Yes its still turned on..
  • JackE
    JackE ACE Posts: 44,543 Trailblazer
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    Good. Leave it plugged in even if the laptop is shutdown. Jack E/NJ

    Jack E/NJ

  • gsduwadi
    gsduwadi Member Posts: 62 Enthusiast WiFi Icon
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    Nothing happened I left plugged in for whole night it was yellow and not increasing on battery percentage..
  • gsduwadi
    gsduwadi Member Posts: 62 Enthusiast WiFi Icon
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    But now battery percentage increases from 45% to 47%  with yellow light glows.
  • JackE
    JackE ACE Posts: 44,543 Trailblazer
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    >>>Nothing happened I left plugged in for whole night it was yellow and not increasing on battery percentage.. >>>

    Was the laptop turned on or off all night? Jack E/NJ

    Jack E/NJ

  • gsduwadi
    gsduwadi Member Posts: 62 Enthusiast WiFi Icon
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    Turned off
  • JackE
    JackE ACE Posts: 44,543 Trailblazer
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    Was fast startup mode still disabled while it was turned off? Jack E/NJ

    Jack E/NJ

  • gsduwadi
    gsduwadi Member Posts: 62 Enthusiast WiFi Icon
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    Yes its still disable..

  • JackE
    JackE ACE Posts: 44,543 Trailblazer
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    I'd now like to see another battery report like we did earlier. https://community.acer.com/en/discussion/comment/697898/#Comment_697898
    Jack E/NJ


    Jack E/NJ

  • gsduwadi
    gsduwadi Member Posts: 62 Enthusiast WiFi Icon
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    Usage history 
  • gsduwadi
    gsduwadi Member Posts: 62 Enthusiast WiFi Icon
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    Recent Usage