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My Acer switch 3’s blue light indicates it’s on but screen is fully black

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FAQ & Answers

  • JackEJackE ACE Posts: 31,204 Trailblazer
    Try pressing the FN+F5 or FN+F6 toggle key combo to turn the screens on. Jack E/NJ
    Jack E/NJ
  • voukalzvoukalz Member Posts: 1 New User
    i have the same problem with my acer aspire 4738. the blue light is blinking but the screen is totally black. i cannot hear the unit working. with so many acer user going through the same issue, I think acer should have a definitive solution to this.

  • JackEJackE ACE Posts: 31,204 Trailblazer
    Remove battery. Remove charger. Press and hold power button for 30 seconds. The plug battery and charger back in. Wait till battery charge light turns blue before trying to turn it on again. Jack E/NJ
    Jack E/NJ
  • RichieKRichieK Member Posts: 1 New User
    The battery pinhole trick worked for me, on my Spin, pffoo
  • gayathri124gayathri124 Member Posts: 1 New User
    same thing happened to me..itz only 1month i brought it...don't know what to do..i brought it from Dubai but i live in sri lanka...please help..
  • JackEJackE ACE Posts: 31,204 Trailblazer

    Remove charger. Then gently press a paperclip into the battery reset pinhole for 30 seconds. Then plug charger back in and try to turn the machine on again. Jack E/NJ


    Jack E/NJ
  • FaronCouniosFaronCounios Member Posts: 0 Newbie
    Sharanji said:
    User10000 
    First try a power reset and check if the issue is fixed.
    Please check for a battery reset PIN hole at the bottom of the device. The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. It simulates removing and reinstalling the battery. 

    Post back the status for further assistance.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
    I have done just that and now my Acer laptop has no light and won't turn on. I am wondering if I'm doing something wrong.
  • GoodOlCarlGoodOlCarl Member Posts: 1 New User
    My screen goes black with a brief warning flash "computer is locked", So far only happened when battery charger not plugged in. I can get it to restart by plugging in charger then hold power and volume-down together for about 15 seconds. Then it works ok for a while unplugged then suddenly black again. Not much use if it is going to do this regularly when I'm traveling. My model is Acer Switch 3 Model N17H1  Model number is almost unintelligible due to tiny writing. Mfg date seems to be 06/2017 making it just over 3 years old.  Never had problem before probably bad battery
  • JackEJackE ACE Posts: 31,204 Trailblazer
    Go to the elevated command prompt.  Enter 'powercfg   /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Compare design capacity with full charge capacity. Post screenshot of beginning of report if possible. Jack E/NJ

    Jack E/NJ
  • ImaptImapt Member Posts: 3 New User
    edited October 2020
    I have an Acer nitro 5 AN515-42 from yesterday the backlight of the keyboard is suddenly stop glowing while charging but when I press any key it start glow but before when I was charging my laptop it normally glow until I will not turn off the charging. I don't know what's the problem but it is happening after my window update
  • JackEJackE ACE Posts: 31,204 Trailblazer
    Remove charger. Then gently press a paperclip into the battery reset pinhole for 30 seconds. Then plug charger back in and try to turn the machine on again. Jack E/NJ

    Jack E/NJ
  • PunkyMamaPunkyMama Member Posts: 0 Newbie
    Sharanji said:
    User10000 
    First try a power reset and check if the issue is fixed.
    Please check for a battery reset PIN hole at the bottom of the device. The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. It simulates removing and reinstalling the battery. 

    Post back the status for further assistance.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
    Thankyou for answering this I finally got my laptop running again after 12 months of the blue screen of death lol then this happened and I didn't even know about the battery reset so thankyou very much my laptop is running again!!!!
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