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My Acer switch 3’s blue light indicates it’s on but screen is fully black
User10000
Member Posts: 2 New User
It was working fine this morning. I just turned it off and about an hour later I went to turn it on again and the blue light turned on but the screen stayed exactly the same; black. I’ve tried all methods such as hold down on button, on button and volume down and it just wont boot up. I tried to leave it to go flat and charge it again but the blue light just stayed on all night, please help !! I’ve left it alone all day without touching it in hopes it just needed time to process everything and tried to turn it on again but it still stays the same. Any help would be greatly appreciated.
thankyou.
thankyou.
0
Best Answer
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Sharanji
ACE Posts: 4,195 
Pathfinder
User10000
First try a power reset and check if the issue is fixed.Please check for a battery reset PIN hole at the bottom of the device. The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. It simulates removing and reinstalling the battery.
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FAQ & Answers
First try a power reset and check if the issue is fixed.
Post back the status for further assistance.
Hit 'Like' if you find the answer helpful!
Tinkerer
Best advice if possible because warranty repairs will take longer. Jack E/NJ
Tinkerer
Acer Switch SW312-31
N17H1"You cain't always get want you want....." Well, you must know the rest. Sorry, unless something like a BIOS setting or update messed things up, it sure looks like a graphics adapter failure and not much more you can do about. You can try to press the F2 key to get into the BIOS menu when you turn the machine on. Then exit the menu while loading BIOS defaults. If still no joy and it's a recent purchase, you need to return it to the vendor for a refund or exchange or seek ACER warranty service pronto. Jack E/NJ
With the switch series i had the same problem just now try this close the lid the open the lid again the press the power button for 5-6 seconds and it should power off, what caused the problem is it was not powered off properly, its not it causes this problem.
Gadite