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International Traveler Warranty Frequently Asked Questions - Acer Community
<main> <article class="userContent"> <p>Below you will find a list of frequently asked questions about Acer International Traveler's Warranty. If you have additional questions, please contact <a href="https://www.acer.com/us-en/languages" rel="nofollow noreferrer ugc">Acer Support </a>in your region.</p><h2 data-id="there-is-no-itw-service-center-nearby.-what-should-i-do"><strong>There is no ITW service center nearby. What should I do?</strong></h2><p>Please contact the <a href="https://community.acer.com/en/kb/articles/15701-international-travelers-warranty-authorized-itw-service-locations" rel="nofollow noreferrer ugc">Acer service center</a> nearest to you for appropriate ITW contact information.</p><h2 data-id="my-local-warranty-has-expired.-can-the-itw-be-used-for-local-service"><strong>My local warranty has expired. Can the ITW be used for local service?</strong></h2><p>ITW service is offered to maximize convenience when customers are traveling abroad. It is not a substitute for or exchangeable with your local warranty. If the local warranty has expired, you will have to pay local repair fees.</p><h2 data-id="my-notebook-has-microsoft-office-in-english-preloaded.-may-i-change-to-another-language-version-(for-countries-with-office-preloaded-only.)"><strong>My notebook has Microsoft® Office in English preloaded. May I change to another language version? (For countries with Office preloaded only.)</strong></h2><p>Owing to Microsoft's licensing policy, ITW does not support language changes. You must purchase software in your preferred language separately.</p><h2 data-id="my-notebook-was-purchased-in-a-country-other-than-where-i-reside.-can-i-use-the-itw-to-get-my-notebook-fixed-in-my-home-country"><strong>My notebook was purchased in a country other than where I reside. Can I use the ITW to get my notebook fixed in my home country?</strong></h2><p>No, only bona fide travelers who are in possession of a copy of the original sales invoice of the notebook may bring claims under the Acer ITW. The definition of a "bona fide traveler" under the Acer ITW is a person temporarily outside the territorial scope of the local warranty covering the respective notebook, without the intention of establishing a permanent residence. Otherwise, the notebook will only have a local warranty from where it was purchased; you will have to pay for any repairs made outside the country of purchase.</p> </article> </main>
