There are many reasons why a laptop may not boot up correctly. When troubleshooting the reasons your computer is not turning on properly, you should always begin with the most common reasons, and then work backward to more complicated issues.
A few tips to help troubleshoot your laptop booting problem
- Connect to a power cable: Make sure your computer is properly plugged in with the official AC, and that the adapter is completely inserted into the computer. Make sure that the AC wall outlet you are connecting to has power. You can test this by plugging in another electronic device.
- Disconnect external peripherals: Disconnect your laptop from any connected docking stations, disk drives, USB devices, or other peripherals. Keep them disconnected while you troubleshoot.
- Reset the battery: Some models have a pinhole reset button that you can press with a paperclip to reset the battery. Not all laptops have pinhole resets. If your laptop allows you to remove your battery, take it out, clean the battery, clean the battery mounting area within the laptop, and then put the battery back.
- Ensure the screen is on: Most laptops have a screen dimming function, generally FN + F6 on Acer notebooks.
- Clean cooling vents: Laptops get hot, and if they overheat, it may cause your computer to shut down without warning and your machine may not boot properly afterward. Make sure the cooling vents on your laptop are not being blocked and are clean and dust-free.
- Hard restart to drain residual electricity: Disconnect your laptop AC adapter and remove the battery if possible. Press and hold the Power button down for at least 30 seconds, then restart your computer. This process will help discharge any electrical buildup on your motherboard.
If these troubleshooting steps do not resolve your issues, you may have a hardware problem that requires repair. Please contact Acer Support for additional assistance.
