Acer Chromebook LTE models have a nano SIM slot to allow you to use LTE mobile data through many national cellphone carriers.¹ You will need to setup service with a cell carrier to use LTE on your device. They will provide you with a SIM card to install in your Chromebook, or a QR code that you can use to configure an eSIM profile to use LTE service. Use the instructions below to install your SIM card and setup your LTE connection. You may also want to check the website of your cellular provider for specific instructions configuring their service.
Step 1: Setup LTE service with your cellular carrier.
You will need to setup mobile LTE service with a supported cellular carrier. Your carrier will provide you with a SIM card or information for setting up your LTE using an electronic SIM (eSIM).
Step 2: Install your LTE SIM card or setup an eSIM profile.
How to Install a SIM card
- Not all Chromebook models allow you to install a SIM card. Make sure your model supports installing a SIM and using LTE service.
- Use the SIM tray removal tool to eject the SIM tray. You can use a small paperclip if you lose the removal tool.
- Place the SIM card in the SIM tray. The SIM card can only be placed in the SIM tray one way.
- Insert the SIM card back into the SIM slot as shown in the image on the right. It may take several minutes for the cellular network to recognize the new SIM card. While the network is syncing up with the computer and SIM card, the network may connect and disconnect several times.
- The cell phone company may need to associate the SIM card with the IMEI number from the bottom of the notebook.
How to setup the eSIM
- Select the time on the bottom right, then select Settings ⚙.
- Click on Network, then select Mobile data.
- Select the add network icon in the eSIM menu.
- Click Use camera to scan QR code and scan the code from your cellular provider. The activation code should load automatically. If it does not load, try scanning the QR code again or entering manually.
- Select Next and wait for eSIM profile to install, then click Done.
Step 3: Connect to your LTE mobile network
After you have activated the setup your SIM or eSIM and enabled mobile data, you will need to connect to the network.
- Select the time on the bottom right, then select Settings ⚙.
- Click on Network.
- Choose the eSIM or SIM network you want to connect to.
- Allow a few minutes and your Chromebook should automatically connect.
How to get help if you have problems setting up your LTE
If you are having problems setting up your LTE service, you should try the troubleshooting steps below to see if they help. If they do not resolve your issues, you should contact your cellular provider.
- Restart your Chromebook.
- Make sure Mobile data is On.
- Uninstall and reinstall your SIM card.
- Make sure your Mobile network is activated.
- Check your cellular provider's support website for specific setup instructions.
¹ Not compatible with all cellular carriers.
