My Acer Aspire 3 A315-54-389V keyboard won't work, I've already tried everything but nothing changed

Angelchimbabyy · April 2020

Hello guys! I'm new here and I hope to get an answer for my issue. I already tried rebooting my pc, and reinstalling the ps/2 keyboard. (The driver keyboard) and also updated it, and it says that is is already in the latest version, however, the keyboard still doesn't work. The caps lock and the num lock also doesn't work, same with the f keys (f1 to f12) all the keys in my keyboard are not working, except for the power button. My laptop's model is Acer Aspire 3, A315-53-389V. Can you give me more suggestions on how to fix my laptop's keyboard? Thankyou!

GAMING6698 · April 2020

@Angelchimbabyy go to settings→update&security→Recovery→under advanced startup click on restart

Clicking Restart Now will restart your system in recovery mode where you will encounter three options: Continue, Troubleshoot, or Turn Off Your PC.

Select Troubleshoot > Advanced Options. You now have a new range of options to choose from.

Select Start-up Settings > Restart. Your system will restart. The Startup Settings screen will load after you reboot. From here, choose the requisite option for Safe Mode

GAMING6698 · April 2020

@AngelchimbabyyTry starting up the computer in "Safe Mode" and see if the keyboard works fine in there. If it does, then you have something on the laptop that is causing the problem. Virus, malware, bad program, etc. You will need to remove the cause to get it to work correctly.

Commodore_1995# · April 2020

Have you checked that the keyboard is properly connected to the motherboard?

Angelchimbabyy · April 2020

@GAMING6698 I'll try that. How will I start my laptop in safe mode?

Angelchimbabyy · April 2020

egydiocoelho said:

Have you checked that the keyboard is properly connected to the motherboard?

I think I can't do that, I don't know how to open up a laptop, or maybe you thought that I was using a computer.

GAMING6698 · April 2020

@Angelchimbabyy go to settings→update&security→Recovery→under advanced startup click on restart

Clicking Restart Now will restart your system in recovery mode where you will encounter three options: Continue, Troubleshoot, or Turn Off Your PC.

Select Troubleshoot > Advanced Options. You now have a new range of options to choose from.

Select Start-up Settings > Restart. Your system will restart. The Startup Settings screen will load after you reboot. From here, choose the requisite option for Safe Mode

Angelchimbabyy · April 2020

GAMING6698 said:

@Angelchimbabyy go to settings→update&security→Recovery→under advanced startup click on restart
Clicking Restart Now will restart your system in recovery mode where you will encounter three options: Continue, Troubleshoot, or Turn Off Your PC.
Select Troubleshoot > Advanced Options. You now have a new range of options to choose from.
Select Start-up Settings > Restart. Your system will restart. The Startup Settings screen will load after you reboot. From here, choose the requisite option for Safe Mode

I'll try it out, thankyou! I'm gonna update you after I did that. ❤️

Angelchimbabyy · April 2020

@GAMING6698 I did the things that you've said, as I have to choose the option for safe mode, which is the F4 key from MY keyboard, I realized I can't enable my laptop for safe mode since my F keys are not working. And then upon clicking it continuously, my laptop suddenly shut itself down.

(

GAMING6698 · April 2020

@Angelchimbabyy did you check that keys are working when power off.turn on your laptop then keep pressing F2 are you able to in bios check it

Angelchimbabyy · April 2020

@GAMING6698 my keys aren't working, ONLY THE POWER BUTTON works. Maybe pressing the f2 key won't even do anything

Commodore_1995# · April 2020

Check this answer and post the result: https://community.acer.com/pt/discussion/comment/818787/#Comment_818787

Angelchimbabyy · April 2020

I'm sorry for the late reply, I'll check it out. Thankyou!

egydiocoelho said:

Check this answer and post the result: https://community.acer.com/pt/discussion/comment/818787/#Comment_818787

jeka · May 2020

hi @Angelchimbabyy we're the same problem. how did you resolve this?

Naa65 · June 2020

I also have the same problem @Angelchimbabyy
Is yours already fixed?

GabrieleBrandao · June 2020

Também tive o mesmo problema tentei de tudo, mas não teve jeito, enviei para o reparo.

lonbush · July 2020

Same problem how to resolve this? My laptop model is Acer Aspire 3 (A315-53-39NK)

Im using external keyboard everyday. Tssssssssss inconvenient

GAMING6698 · July 2020

@lonbush
Create your own new topic with full details

lonbush · July 2020

GAMING6698 said:

@lonbush
Create your own new topic with full details

Hi As Tread starter stated above I have the same problem for almost a month.. my keyboard is not working... ive tried all of possible solutions from the internet.. but no luck... my keyboard is still not working

Angelchimbabyy · July 2020

jeka said:

hi @Angelchimbabyy we're the same problem. how did you resolve this?

Hello ! I have a problem signing in so this may be a late reply, I haven't resolved it by myself and I brought it to a service center near me. And since it's still under a warranty, I used it and changed the parts. The parts were delivered from Acer directly.

Angelchimbabyy · July 2020

Naa65 said:

I also have the same problem @Angelchimbabyy
Is yours already fixed?

I'm afraid you should bring it to a near Service center in your area if the above solutions provided by other users still didn't helped you fix your laptop. Have a good day

Angelchimbabyy · July 2020

lonbush said:

Same problem how to resolve this? My laptop model is Acer Aspire 3 (A315-53-39NK)

Im using external keyboard everyday. Tssssssssss inconvenient

hello! We almost have the same model of laptop🤦🏻‍♀️ That is really upsetting if we're gonna set up another external keyboard for the laptop even though we have a built in keyboard but cannot be used. My best advice is to bring it to a service center if the above suggested solutions still didn't work. Have a great day! And stay safe!