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My Acer Aspire 3 A315-54-389V keyboard won't work, I've already tried everything but nothing changed

Hello guys! I'm new here and I hope to get an answer for my issue. I already tried rebooting my pc, and reinstalling the ps/2 keyboard. (The driver keyboard) and also updated it, and it says that is is already in the latest version, however, the keyboard still doesn't work. The caps lock and the num lock also doesn't work, same with the f keys (f1 to f12) all the keys in my keyboard are not working, except for the power button. My laptop's model is Acer Aspire 3, A315-53-389V. Can you give me more suggestions on how to fix my laptop's keyboard? Thankyou!

Best Answer

  • GAMING6698GAMING6698 Posts: 3,047 Mainframe Wrangler
    Accepted Answer
    @Angelchimbabyy go to settings→update&security→Recovery→under advanced startup click on restart 

    Clicking Restart Now will restart your system in recovery mode where you will encounter three options: Continue, Troubleshoot, or Turn Off Your PC.

    Select Troubleshoot > Advanced Options. You now have a new range of options to choose from.

    Select Start-up Settings > Restart. Your system will restart. The Startup Settings screen will load after you reboot. From here, choose the requisite option for Safe Mode

    click on "Yes" if it answers your question.
    God has established his kingdom on earth in such a way that we must ask for help.
    my Acer nitro 5 (AN515-43) userbenchmark

FAQ & Answers

  • GAMING6698GAMING6698 Member Posts: 3,047 Mainframe Wrangler
    @AngelchimbabyyTry starting up the computer in "Safe Mode" and see if the keyboard works fine in there. If it does, then you have something on the laptop that is causing the problem. Virus, malware, bad program, etc. You will need to remove the cause to get it to work correctly.
    click on "Yes" if it answers your question.
    God has established his kingdom on earth in such a way that we must ask for help.
    my Acer nitro 5 (AN515-43) userbenchmark

  • egydiocoelhoegydiocoelho ACE Posts: 47,837 Trailblazer
    Have you checked that the keyboard is properly connected to the motherboard?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AngelchimbabyyAngelchimbabyy Member Posts: 8

    Tinkerer

    @GAMING6698 I'll try that. How will I start my laptop in safe mode?
  • AngelchimbabyyAngelchimbabyy Member Posts: 8

    Tinkerer

    Have you checked that the keyboard is properly connected to the motherboard?
    I think I can't do that, I don't know how to open up a laptop, or maybe you thought that I was using a computer. 
  • GAMING6698GAMING6698 Member Posts: 3,047 Mainframe Wrangler
    Accepted Answer
    @Angelchimbabyy go to settings→update&security→Recovery→under advanced startup click on restart 

    Clicking Restart Now will restart your system in recovery mode where you will encounter three options: Continue, Troubleshoot, or Turn Off Your PC.

    Select Troubleshoot > Advanced Options. You now have a new range of options to choose from.

    Select Start-up Settings > Restart. Your system will restart. The Startup Settings screen will load after you reboot. From here, choose the requisite option for Safe Mode

    click on "Yes" if it answers your question.
    God has established his kingdom on earth in such a way that we must ask for help.
    my Acer nitro 5 (AN515-43) userbenchmark

  • AngelchimbabyyAngelchimbabyy Member Posts: 8

    Tinkerer

    @Angelchimbabyy go to settings→update&security→Recovery→under advanced startup click on restart 

    Clicking Restart Now will restart your system in recovery mode where you will encounter three options: Continue, Troubleshoot, or Turn Off Your PC.

    Select Troubleshoot > Advanced Options. You now have a new range of options to choose from.

    Select Start-up Settings > Restart. Your system will restart. The Startup Settings screen will load after you reboot. From here, choose the requisite option for Safe Mode


    I'll try it out, thankyou! I'm gonna update you after I did that. ❤️
  • AngelchimbabyyAngelchimbabyy Member Posts: 8

    Tinkerer

    @GAMING6698 I did the things that you've said, as I have to choose the option for safe mode, which is the F4 key from MY keyboard, I realized I can't enable my laptop for safe mode since my F keys are not working. And then upon clicking it continuously, my laptop suddenly shut itself down. :((
  • GAMING6698GAMING6698 Member Posts: 3,047 Mainframe Wrangler
    @Angelchimbabyy did you check that keys are working when power off.turn on your laptop then keep pressing F2 are you able to in bios check it
    click on "Yes" if it answers your question.
    God has established his kingdom on earth in such a way that we must ask for help.
    my Acer nitro 5 (AN515-43) userbenchmark

  • AngelchimbabyyAngelchimbabyy Member Posts: 8

    Tinkerer

    @GAMING6698 my keys aren't working,  ONLY THE POWER BUTTON works. Maybe pressing the f2 key won't even do anything :(
  • egydiocoelhoegydiocoelho ACE Posts: 47,837 Trailblazer
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • AngelchimbabyyAngelchimbabyy Member Posts: 8

    Tinkerer

    I'm sorry for the late reply, I'll check it out. Thankyou!
  • jekajeka Member Posts: 3 New User
    hi @Angelchimbabyy we're the same problem. how did you resolve this?
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