Acer Aspire E5-573G-51M2 - Camera not working
Answers
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Hi, I can't get my camera to work either. I have followed the Dxdiag instructions and the top bit saysTime of this report: 4/3/2020, 12:47:23Machine name: DESKTOP-6J2KQKIMachine Id: {90CD20DB-A3E3-4AC5-A714-C3E1F982B251}Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)Language: English (Regional Setting: English)System Manufacturer: AcerSystem Model: NC-E5-573-33LXBIOS: V1.37 (type: UEFI)Processor: Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz (4 CPUs), ~2.0GHzMemory: 4096MB RAMAvailable OS Memory: 4012MB RAMPage File: 4172MB used, 2910MB availableWindows Dir: C:\WINDOWSDirectX Version: DirectX 12DX Setup Parameters: Not foundUser DPI Setting: 96 DPI (100 percent)System DPI Setting: 96 DPI (100 percent)DWM DPI Scaling: DisabledMiracast: Available, with HDCPMicrosoft Graphics Hybrid: Not SupportedDirectX Database Version: UnknownDxDiag Version: 10.00.18362.0387 64bit Unicode1
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Add me to the list of those whose camera doesn't work. I've used it before although it's been a while, but it's not working now - right in the middle of the Covid lockdown :-(
Have gone into Device Manager. Under 'Camera' it lists 'HD webcam'. I've checked the drivers which are apparently up to date.
In Settings, apps are allowed to access my camera.
Here is my error message:
Really important to be able to connect to people face to face at a time like this.
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As an update, I use Windows 10 and the Windows Camera App is working fine with the built-in Acer webcam (click the windows icon in your system tray then type in Camera App if you don't know where the app is). So I know the web-cam is working, it's just not working with Acer's Crystal Eye software.
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I'm having a similar problem with the camera.- Settings: all apps are able to use it- Device Manager: USB Boot working properly, latest driver already installed. Also thrown away and re-install by rebooting.- Camera app: 0xA00F4271<MediaCaptureFailedEvent> (0x80070018)- Windows Hello: We couldn't find a camera compatible with Windows Hello Face- DxDiag (nice feature, thanks!): Everything looks fine to me!?Thanks for any help!
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I have exactly the same problem. There is obviously a camera there as I have had a couple of moments of streaky vision from it, but then it reverts to a black screen. There has been a couple of odd msgs saying the antivirus software is interrupting it. If anyone finds a solution it would be great.0
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When your camera isn't working in Windows 10, it might be missing drivers after a recent update. It's also possible that your anti-virus program is blocking the camera or your privacy settings don't allow camera access for some apps.Click on link bellow for further troubleshooting that might help fix the camera issue.
minimizar para MAXIMIZAR.
Descubra a mais recente e inovadora tecnologia que chegará no mercado, next@acer.0 -
System Information------------------Time of this report: 5/2/2020, 23:30:17Machine name: DEEPUMachine Id: {DE9FAD51-67DD-4723-B421-A3785DB8EECD}Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)Language: English (Regional Setting: English)System Manufacturer: AcerSystem Model: Aspire E5-574GBIOS: V1.14 (type: UEFI)Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz (4 CPUs), ~2.4GHzMemory: 8192MB RAMAvailable OS Memory: 8058MB RAMPage File: 4431MB used, 4907MB availableWindows Dir: C:\WINDOWSDirectX Version: DirectX 12DX Setup Parameters: Not foundUser DPI Setting: 96 DPI (100 percent)System DPI Setting: 96 DPI (100 percent)DWM DPI Scaling: DisabledMiracast: Available, with HDCPMicrosoft Graphics Hybrid: SupportedDxDiag Version: 10.00.17763.0001 64bit Unicode
Camera not working
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Panchalboy163 said:System Information------------------Time of this report: 5/2/2020, 23:30:17Machine name: DEEPUMachine Id: {DE9FAD51-67DD-4723-B421-A3785DB8EECD}Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)Language: English (Regional Setting: English)System Manufacturer: AcerSystem Model: Aspire E5-574GBIOS: V1.14 (type: UEFI)Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz (4 CPUs), ~2.4GHzMemory: 8192MB RAMAvailable OS Memory: 8058MB RAMPage File: 4431MB used, 4907MB availableWindows Dir: C:\WINDOWSDirectX Version: DirectX 12DX Setup Parameters: Not foundUser DPI Setting: 96 DPI (100 percent)System DPI Setting: 96 DPI (100 percent)DWM DPI Scaling: DisabledMiracast: Available, with HDCPMicrosoft Graphics Hybrid: SupportedDxDiag Version: 10.00.17763.0001 64bit Unicode
Camera not working
Video Capture DevicesNumber of Devices: 1---------------------FriendlyName: USB BootCategory: CameraSymbolicLink: \\?\usb#vid_0bda&pid_5841&mi_00#6&f59e281&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\globalLocation: FrontRotation: 0Manufacturer: MicrosoftHardwareID: USB\VID_0BDA&PID_5841&REV_0103&MI_00,USB\VID_0BDA&PID_5841&MI_00DriverDesc: USB Video DeviceDriverProvider: MicrosoftDriverVersion: 10.0.17763.404DriverDateEnglish: 6/21/2006 00:00:00DriverDateLocalized: 21-06-2006 12.00.00 AMService: usbvideoClass: CameraDevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}ProblemCode: No ProblemBusReportedDeviceDesc: USB BootParent: USB\VID_0BDA&PID_5841\2012DriverProblemDesc: n/aUpperFilters: n/aLowerFilters: WdmCompanionFilterStack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgpContainerCategory: n/aSensorGroupID: n/aMFT0: n/aDMFT: n/aCustomCaptureSource: n/aDependentStillCapture: n/aEnablePlatformDMFT: n/aDMFTChain: n/aEnableDshowRedirection: n/aFrameServerEnabled: n/aAnalogProviders: n/aProfileIDs: n/a0 -
Acer-Karp said:When your camera isn't working in Windows 10, it might be missing drivers after a recent update. It's also possible that your anti-virus program is blocking the camera or your privacy settings don't allow camera access for some apps.Click on link bellow for further troubleshooting that might help fix the camera issue.Dear Acer-Karp,I'm glad you're willing to help us. I posted my camera diagnostics on March 18. The Windows Camera app does not work: 0xA00F4271<MediaCaptureFailedEvent> (0x80070018)I just followed all the steps mentioned on the Microsoft Support page, just to the point where it says: "If your camera still doesn’t work, look for help on the camera manufacturer’s website." So I'm hoping that Acer may step in and help me (and the others here who suffer from the same error.Could Acer please create a new driver for us?My current driver is 10.0.18362.815. There are no updates, and there is no possibility for a roll-back. More details in my earlier post here: https://community.acer.com/en/discussion/comment/807115#Comment_807115Kind regards,Rob0
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Same problem My camera not working on my aspire VN7 792G.
I have done everything possible.
I need this camera to finish my project on character animator.
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Suambaba2020 said:Same problem My camera not working on my aspire VN7 792G.
I have done everything possible.
I need this camera to finish my project on character animator.1 -
Caitlin206 said:Hello
I have an ACER Aspire F5-571-320G, circa 2 years old.
Camera stopped working, so cannot use Skype, Zoom, etc. Have tried app permissions and firewall. All are ok. running DxDiag the system information shows me:
Video Capture Devices
Number of Devices: 0
Acer - please respond as many of us have the same problem and you are not providing the solution. Where/ how can we reinstall video capture devices?
frustrated user
I recommend this for anyone with the following symptoms:
1. Your camera does not appear in device manager - anywhere
2. You notice or recall heat radiating from around the top or left side of the monitor.
This image is looking down directly above the camera behind the monitor bezel. The loop in the wire was exactly how I found it which I think makes it susceptible to a short. I have since wrapped the exposed wire in electrical tape (using tweezers!) and problem solved.
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System Information
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Camera app opens and light turns on but the screen is black..... HELP... it used to work and I can't rollback, i've uninstalled and reinstalled...what else can I do?
System Information------------------Time of this report: 5/19/2020, 10:45:29Machine name: MOMSPCMachine Id: {A25D8053-70E0-4FAA-9850-CF4AFD45A671}Operating System: Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)Language: English (Regional Setting: English)System Manufacturer: AcerSystem Model: Aspire R7-571BIOS: V2.09 (type: UEFI)Processor: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz (4 CPUs), ~1.8GHzMemory: 6144MB RAMAvailable OS Memory: 5960MB RAMPage File: 2760MB used, 4158MB availableWindows Dir: C:\WINDOWSDirectX Version: DirectX 12DX Setup Parameters: Not foundUser DPI Setting: 120 DPI (125 percent)System DPI Setting: 120 DPI (125 percent)DWM DPI Scaling: UnKnownMiracast: Available, with HDCPMicrosoft Graphics Hybrid: Not SupportedDirectX Database Version: UnknownDxDiag Version: 10.00.18362.0387 64bit UnicodeVideo Capture DevicesNumber of Devices: 1---------------------FriendlyName: SPCA2082 PC CameraCategory: CameraSymbolicLink: \\?\usb#vid_1bcf&pid_2082&mi_00#7&36361b70&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\globalLocation: FrontRotation: 0Manufacturer: MicrosoftHardwareID: USB\VID_1BCF&PID_2082&REV_0100&MI_00,USB\VID_1BCF&PID_2082&MI_00DriverDesc: USB Video DeviceDriverProvider: MicrosoftDriverVersion: 10.0.18362.815DriverDateEnglish: 6/21/2006 00:00:00DriverDateLocalized: 6/21/2006 12:00:00 AMService: usbvideoClass: CameraDevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}ProblemCode: No ProblemBusReportedDeviceDesc: SPCA2082 PC CameraParent: USB\VID_1BCF&PID_2082\6&18955c47&0&3DriverProblemDesc: n/aUpperFilters: n/aLowerFilters: WdmCompanionFilterStack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgpContainerCategory: n/aSensorGroupID: n/aMFT0: n/aDMFT: n/aCustomCaptureSource: n/aDependentStillCapture: n/aEnablePlatformDMFT: n/aDMFTChain: n/aEnableDshowRedirection: n/aFrameServerEnabled: n/aAnalogProviders: n/aProfileIDs: n/a1 -
I DONT KNOW WHY.. I CANNOT USED MY CAMERA.. IM ACER E5 474 USER.. please help me in fixing this
VIDEO CAPTURE DEVICE
System Information------------------Time of this report: 6/15/2020, 17:28:04Machine name: LAPTOP-0UA7NPV9Machine Id: {7ED244B6-5757-438A-80FA-A07D127E531B}Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)Language: English (Regional Setting: English)System Manufacturer: AcerSystem Model: Aspire E5-474GBIOS: V1.04 (type: UEFI)Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz (4 CPUs), ~2.4GHzMemory: 8192MB RAMAvailable OS Memory: 8098MB RAMPage File: 5034MB used, 4343MB availableWindows Dir: C:\WINDOWSDirectX Version: DirectX 12DX Setup Parameters: Not foundUser DPI Setting: 96 DPI (100 percent)System DPI Setting: 96 DPI (100 percent)DWM DPI Scaling: DisabledMiracast: Available, with HDCPMicrosoft Graphics Hybrid: SupportedDirectX Database Version: 1.1.5DxDiag Version: 10.00.18362.0387 64bit Unicode------------DxDiag Notes------------Display Tab 1: No problems found.Display Tab 2: No problems found.Sound Tab 1: No problems found.Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)0 -
please help me.. i cannot used my camera.. i open The apps.. and the green light is on.. but the screen is black.. in dont know why...
System Information------------------Time of this report: 6/15/2020, 17:28:04Machine name: LAPTOP-0UA7NPV9Machine Id: {7ED244B6-5757-438A-80FA-A07D127E531B}Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)Language: English (Regional Setting: English)System Manufacturer: AcerSystem Model: Aspire E5-474GBIOS: V1.04 (type: UEFI)Processor: Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz (4 CPUs), ~2.4GHzMemory: 8192MB RAMAvailable OS Memory: 8098MB RAMPage File: 5034MB used, 4343MB availableWindows Dir: C:\WINDOWSDirectX Version: DirectX 12DX Setup Parameters: Not foundUser DPI Setting: 96 DPI (100 percent)System DPI Setting: 96 DPI (100 percent)DWM DPI Scaling: DisabledMiracast: Available, with HDCPMicrosoft Graphics Hybrid: SupportedDirectX Database Version: 1.1.5DxDiag Version: 10.00.18362.0387 64bit UnicodeVideo Capture DevicesNumber of Devices: 1---------------------FriendlyName: HD WebCamCategory: CameraSymbolicLink: \\?\usb#vid_0bda&pid_57cc&mi_00#6&22cc018c&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\globalLocation: FrontRotation: 0Manufacturer: MicrosoftHardwareID: USB\VID_0BDA&PID_57CC&REV_0004&MI_00,USB\VID_0BDA&PID_57CC&MI_00DriverDesc: USB Video DeviceDriverProvider: MicrosoftDriverVersion: 10.0.18362.815DriverDateEnglish: 6/21/2006 00:00:00DriverDateLocalized: 21/6/2006 12:00:00 AMService: usbvideoClass: CameraDevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}ProblemCode: No ProblemBusReportedDeviceDesc: HD WebCamParent: USB\VID_0BDA&PID_57CC\200901010001DriverProblemDesc: n/aUpperFilters: n/aLowerFilters: WdmCompanionFilterStack: \FileSystem\aswSnx,\FileSystem\aswSnx,\Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgpContainerCategory: n/aSensorGroupID: n/aMFT0: n/aDMFT: n/aCustomCaptureSource: n/aDependentStillCapture: n/aEnablePlatformDMFT: n/aDMFTChain: n/aEnableDshowRedirection: n/aFrameServerEnabled: n/aAnalogProviders: n/aProfileIDs: n/a0 -
TECH_MAN said:Hi Diamar,
To check camera privacy settings:
1) Click Start
2) Click settings
3) In search box in upper right, type "webcam"
4) Click "Webcam privacy settings"
5) Check that "Let apps use my camera" toggle is On
If it's on, check out this troubleshooting document and see if you can resolve your issue:
http://windows.microsoft.com/en-us/windows-10/fix-windows-camera-app-problems-with-pc-cameras
To run a DxDiag Report:
1. Press Window + R key
2. Type "DxDiag"
3. Let the tool run, once progress bar on left completes, click "Save All Information"
4. Save that file somewhere you can find it easily.
5. Double click the saved DxDiag file, it should open in Notepad
6. Copy the top section "System Information" and paste into a reply on this thread
7. Press Ctrl-F and in find dialog, type "Video Capture Devices"
8. Please copy and paste the information contained under the "Video Capture Devices" section to this thread.
"Hit like if its Helpful to you"------------------System Information------------------Time of this report: 6/17/2020, 09:40:38Machine name: JOSHIOperating System: Windows 7 Enterprise 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160408-2045)Language: English (Regional Setting: English)System Manufacturer: AcerSystem Model: Aspire E5-573BIOS: InsydeH2O Version 05.04.45V1.15Processor: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz (4 CPUs), ~2.2GHzMemory: 4096MB RAMAvailable OS Memory: 4016MB RAMPage File: 3953MB used, 4077MB availableWindows Dir: C:\WindowsDirectX Version: DirectX 11DX Setup Parameters: Not foundUser DPI Setting: Using System DPISystem DPI Setting: 96 DPI (100 percent)DWM DPI Scaling: DisabledDxDiag Version: 6.01.7601.17514 32bit Unicode
It is saying "Cannot find Video Capture Devices"0 -
------------------System Information------------------Time of this report: 7/11/2020, 21:04:50Machine name: TANUSHMachine Id: {A8422C7B-7FCD-492F-AB00-D91A2C089350}Operating System: Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)Language: English (Regional Setting: English)System Manufacturer: AcerSystem Model: Predator G3-571BIOS: V1.10 (type: UEFI)Processor: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHzMemory: 16384MB RAMAvailable OS Memory: 16268MB RAMPage File: 6233MB used, 12977MB availableWindows Dir: C:\WINDOWSDirectX Version: DirectX 12DX Setup Parameters: Not foundUser DPI Setting: 120 DPI (125 percent)System DPI Setting: 120 DPI (125 percent)DWM DPI Scaling: UnKnownMiracast: Available, with HDCPMicrosoft Graphics Hybrid: SupportedDirectX Database Version: 1.1.5DxDiag Version: 10.00.18362.0387 64bit Unicode0
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---------------------Video Capture DevicesNumber of Devices: 1---------------------FriendlyName: USB BootCategory: CameraSymbolicLink: \\?\usb#vid_0bda&pid_5841&mi_00#6&f59e281&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\globalLocation: FrontRotation: 0Manufacturer: RealtekHardwareID: USB\VID_0BDA&PID_5841&REV_0103&MI_00,USB\VID_0BDA&PID_5841&MI_00DriverDesc: Realtek PC Camera DriverDriverProvider: RealtekDriverVersion: 10.0.18362.20133DriverDateEnglish: 2/13/2020 00:00:00DriverDateLocalized: 13-02-2020 00:00:00Service: usbvideoClass: CameraDevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}ProblemCode: No ProblemBusReportedDeviceDesc: USB BootParent: USB\VID_0BDA&PID_5841\2012DriverProblemDesc: n/aUpperFilters: n/aLowerFilters: WdmCompanionFilterStack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgpContainerCategory: n/aSensorGroupID: {78DCB7D0-33EA-458B-B98A-56E9A3A40B50}MFT0: n/aDMFT: {09824200-9A44-4B06-8C74-92D99E09B435}CustomCaptureSource: n/aDependentStillCapture: n/aEnablePlatformDMFT: n/aDMFTChain: {09824200-9A44-4B06-8C74-92D99E09B435}EnableDshowRedirection: FalseFrameServerEnabled: n/aAnalogProviders: n/aProfileIDs: n/a0
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My camera is also black. After reset the system, no change.
System Information------------------Time of this report: 7/23/2020, 10:51:00Machine name: LAPTOP-CKU3T33AMachine Id: {CBA8D3C2-AB9E-41BB-A752-F56AB092C8DF}Operating System: Windows 10 ???????? 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406)Language: Russian (Regional Setting: Russian)System Manufacturer: AcerSystem Model: Aspire A515-54BIOS: V1.07 (type: UEFI)Processor: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz (8 CPUs), ~1.8GHzMemory: 8192MB RAMAvailable OS Memory: 8040MB RAMPage File: 4638MB used, 5320MB availableWindows Dir: C:\WINDOWSDirectX Version: DirectX 12DX Setup Parameters: Not foundUser DPI Setting: 120 DPI (125 percent)System DPI Setting: 120 DPI (125 percent)DWM DPI Scaling: UnKnownMiracast: Available, with HDCPMicrosoft Graphics Hybrid: Not SupportedDirectX Database Version: 1.0.8DxDiag Version: 10.00.19041.0084 64bit Unicode---------------------Video Capture DevicesNumber of Devices: 1---------------------FriendlyName: HD User FacingCategory: CameraSymbolicLink: \\?\usb#vid_0408&pid_a061&mi_00#6&f66e2a4&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\globalLocation: FrontRotation: 0Manufacturer: ??????????HardwareID: USB\VID_0408&PID_A061&REV_0004&MI_00,USB\VID_0408&PID_A061&MI_00DriverDesc: USB Video DeviceDriverProvider: MicrosoftDriverVersion: 10.0.19041.1DriverDateEnglish: 6/21/2006 00:00:00DriverDateLocalized: 21.06.2006 0:00:00Service: usbvideoClass: CameraDevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}ProblemCode: No ProblemBusReportedDeviceDesc: HD User FacingParent: USB\VID_0408&PID_A061\5&1ed58749&0&5DriverProblemDesc: n/aUpperFilters: n/aLowerFilters: WdmCompanionFilterStack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgpContainerCategory: n/aSensorGroupID: {59840867-9F41-4A1B-CDDA-3EC5A6C69C5C}MFT0: n/aDMFT: n/aCustomCaptureSource: n/aDependentStillCapture: FalseEnablePlatformDMFT: TrueDMFTChain: n/aEnableDshowRedirection: TrueFrameServerEnabled: n/aAnalogProviders: n/aProfileIDs: n/a0