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Acer Aspire E5-573G-51M2 - Camera not working

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FAQ & Answers

  • MattRC2020MattRC2020 Member Posts: 1 New User
    All the above comments match my issue with my Aspire A515-54G.  My webcam was working in June 2020, an update ran from windows, then no more webcam. 

    I have checked everything suggested and it is clearly and Acer issue and they are not providing any change in driver. 

    Are they deaf to all these issues?  Where can you go from here, social media?
  • eQueXeQueX Member Posts: 1 New User
    Hello,

    Please help, looking for a solution to fix my laptops camera...
    Video Capture Devices
    Number of Devices: 1
    ---------------------
               FriendlyName: HD WebCam
                   Category: Camera
               SymbolicLink: \\?\usb#vid_04f2&pid_b571&mi_00#6&2d20fb8d&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
                   Location: Front
                   Rotation: 0
               Manufacturer: Microsoft
                 HardwareID: USB\VID_04F2&PID_B571&REV_9952&MI_00,USB\VID_04F2&PID_B571&MI_00
                 DriverDesc: USB Video Device
             DriverProvider: Microsoft
              DriverVersion: 10.0.18362.815
          DriverDateEnglish: 6/21/2006 00:00:00
        DriverDateLocalized: 2006-06-21 00:00:00
                    Service: usbvideo
                      Class: Camera
              DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
                ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
                ProblemCode: No Problem
      BusReportedDeviceDesc: HD WebCam
                     Parent: USB\VID_04F2&PID_B571\5&1b065f01&0&7
          DriverProblemDesc: n/a
               UpperFilters: n/a
               LowerFilters: WdmCompanionFilter
                      Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
          ContainerCategory: n/a
              SensorGroupID: n/a
                       MFT0: n/a
                       DMFT: n/a
        CustomCaptureSource: n/a
      DependentStillCapture: n/a
         EnablePlatformDMFT: n/a
                  DMFTChain: n/a
     EnableDshowRedirection: n/a
         FrameServerEnabled: n/a
            AnalogProviders: n/a
                 ProfileIDs: n/a

  • MomBuck6MomBuck6 Member Posts: 2 New User
    Help my camera says its on but all I get is black.... :'( can't teach remote like this !!



    System Information
    ------------------
          Time of this report: 11/15/2020, 18:54:43
                 Machine name: DESKTOP-11DS8T8
                   Machine Id: {CAF6AC35-9D1D-43BC-96A6-9992638A98A1}
             Operating System: Windows 10 Home 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
                     Language: English (Regional Setting: English)
          System Manufacturer: Acer
                 System Model: Aspire R7-571
                         BIOS: V2.09 (type: UEFI)
                    Processor: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz (4 CPUs), ~1.8GHz
                       Memory: 6144MB RAM
          Available OS Memory: 5960MB RAM
                    Page File: 3127MB used, 4495MB available
                  Windows Dir: C:\WINDOWS
              DirectX Version: DirectX 12
          DX Setup Parameters: Not found
             User DPI Setting: 120 DPI (125 percent)
           System DPI Setting: 120 DPI (125 percent)
              DWM DPI Scaling: UnKnown
                     Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
     DirectX Database Version: 1.0.8
               DxDiag Version: 10.00.19041.0546 64bit Unicode

    ---------------------
    Video Capture Devices
    Number of Devices: 1
    ---------------------
               FriendlyName: SPCA2082 PC Camera 
                   Category: Camera
               SymbolicLink: \\?\usb#vid_1bcf&pid_2082&mi_00#7&36361b70&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
                   Location: Front
                   Rotation: 0
               Manufacturer: Microsoft
                 HardwareID: USB\VID_1BCF&PID_2082&REV_0100&MI_00,USB\VID_1BCF&PID_2082&MI_00
                 DriverDesc: USB Video Device
             DriverProvider: Microsoft
              DriverVersion: 10.0.19041.488
          DriverDateEnglish: 6/21/2006 00:00:00
        DriverDateLocalized: 6/21/2006 12:00:00 AM
                    Service: usbvideo
                      Class: Camera
              DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
                ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
                ProblemCode: No Problem
      BusReportedDeviceDesc: SPCA2082 PC Camera 
                     Parent: USB\VID_1BCF&PID_2082\6&18955c47&0&3
          DriverProblemDesc: n/a
               UpperFilters: n/a
               LowerFilters: WdmCompanionFilter
                      Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
          ContainerCategory: n/a
              SensorGroupID: n/a
                       MFT0: n/a
                       DMFT: n/a
        CustomCaptureSource: n/a
      DependentStillCapture: n/a
         EnablePlatformDMFT: n/a
                  DMFTChain: n/a
     EnableDshowRedirection: n/a
         FrameServerEnabled: n/a
            AnalogProviders: n/a
                 ProfileIDs: n/a


  • Jana91Jana91 Member Posts: 2 New User
    Hey, 

    we just solved the issue on the acer device Aspire V 15 Nitro. We activated "Standard PCI-zu-USB erweiterter Hostcontroller" in the device manager: 


    Hope this will help you as well. 

    Kind Regards

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