TECH_MAN said:

Hi Diamar,

To check camera privacy settings:

1) Click Start

2) Click settings

3) In search box in upper right, type "webcam"

4) Click "Webcam privacy settings"

5) Check that "Let apps use my camera" toggle is On

If it's on, check out this troubleshooting document and see if you can resolve your issue:

http://windows.microsoft.com/en-us/windows-10/fix-windows-camera-app-problems-with-pc-cameras

To run a DxDiag Report:

 

1. Press Window + R key

2. Type "DxDiag"

3. Let the tool run, once progress bar on left completes, click "Save All Information"

4. Save that file somewhere you can find it easily.

5. Double click the saved DxDiag file, it should open in Notepad

6. Copy the top section "System Information" and paste into a reply on this thread

7. Press Ctrl-F and in find dialog, type "Video Capture Devices"

8. Please copy and paste the information contained under the "Video Capture Devices" section to this thread.

"Hit like if its Helpful to you"

<div>---------------------</div><div>Video Capture Devices</div><div>Number of Devices: 1</div><div>---------------------</div><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;FriendlyName: HD WebCam</div><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Category: Camera</div><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;SymbolicLink: \\?\usb#vid_04f2&pid_b469&mi_00#7&119bc41d&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global</div><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Location: Front</div><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Rotation: 0</div><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Manufacturer: Microsoft</div><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;HardwareID: USB\VID_04F2&PID_B469&REV_2857&MI_00,USB\VID_04F2&PID_B469&MI_00</div><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;DriverDesc: USB Video Device</div><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;DriverProvider: Microsoft</div><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; DriverVersion: 10.0.18362.693</div><div>&nbsp; &nbsp; &nbsp; DriverDateEnglish: 6/21/2006 00:00:00</div><div>&nbsp; &nbsp; DriverDateLocalized: 21-06-2006 12.00.00 AM</div><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Service: usbvideo</div><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Class: Camera</div><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]</div><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}</div><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; ProblemCode: No Problem</div><div>&nbsp; BusReportedDeviceDesc: HD WebCam</div><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Parent: USB\VID_04F2&PID_B469\6&3361a02a&0&7</div><div>&nbsp; &nbsp; &nbsp; DriverProblemDesc: n/a</div><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;UpperFilters: n/a</div><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;LowerFilters: WdmCompanionFilter</div><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Stack: \FileSystem\KLIF,\Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp</div><div>&nbsp; &nbsp; &nbsp; ContainerCategory: n/a</div><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; SensorGroupID: n/a</div><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;MFT0: n/a</div><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;DMFT: n/a</div><div>&nbsp; &nbsp; CustomCaptureSource: n/a</div><div>&nbsp; DependentStillCapture: n/a</div><div>&nbsp; &nbsp; &nbsp;EnablePlatformDMFT: n/a</div><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; DMFTChain: n/a</div><div>&nbsp;EnableDshowRedirection: n/a</div><div>&nbsp; &nbsp; &nbsp;FrameServerEnabled: n/a</div><div>&nbsp; &nbsp; &nbsp; &nbsp; AnalogProviders: n/a</div><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;ProfileIDs: n/a</div><div></div>