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    • Changing HDD to SSD bit windows won't boot or shut down? HELP PLZ

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    • Member Posts: 60

      Tinkerer
      HRVPictures said:
      show previous quotes
      I actually did install win7 as well but same issues appeared! :/ 
      My understanding is the moment system wants to run the boot option either "restart" or "shut down" it gets stuck! not sure what can cause this, you might be able to understand much better than me! 
    • ACE Posts: 45,230 Trailblazer

      You needed to completely wipe the SSD clean when you tried to install Win7 before. If you want Win7, you can't use the Microsoft tool without some preparation of the SSD.  You seem too worried about Win7. So just click on and follow directions for installing Win10 

      Jack E/NJ


      Jack E/NJ

    • Member Posts: 60

      Tinkerer
      Ok! With win 7 when I press shut down or restart it stops at this step and won’t do anything more. But when i shut it down manually and trun it on again it comes up fine! Any idea? 
    • Member Posts: 60

      Tinkerer
      JackE said:

      You needed to completely wipe the SSD clean when you tried to install Win7 before. If you want Win7, you can't use the Microsoft tool without some preparation of the SSD.  You seem too worried about Win7. So just click on and follow directions for installing Win10 

      Jack E/NJ


      I have downloaded win 10 from here 3 times? should I do another one? 
    • ACE Posts: 45,230 Trailblazer
      EXactly how did you install Win7 on the machine as it is right now? Jack E/NJ

      Jack E/NJ

    • Member Posts: 60

      Tinkerer
      JackE said:
      EXactly how did you install Win7 on the machine as it is right now? Jack E/NJ
      I downloaded a win7 iso file then made it a bootable USB and installed it. but I had to all the restart steps manually. 
    • ACE Posts: 45,230 Trailblazer
      >>>where can i find win7 installation file?  >>>
      >>>I downloaded a win7 iso file>>>

      Please explain. You asked 'from where?'. The you say you already downloaded it. So I have to ask 'from where'? Jack E/NJ

      Jack E/NJ

    • Member Posts: 60

      Tinkerer
      JackE said:
      >>>where can i find win7 installation file?  >>>
      >>>I downloaded a win7 iso file>>>

      Please explain. You asked 'from where?'. The you say you already downloaded it. So I have to ask 'from where'? Jack E/NJ

      I forgot that i had it before which i got it from my brother. 
    • ACE Posts: 45,230 Trailblazer
      What did you get from your brother? A Win7 file? A Win7 DVD?  A Win7 USB? And from where did your brother get it? Download it? Another computer? It will help to be more specific on exactly what Win7 installation method that you used and from where you got and in what form DVD, USB. Jack E/NJ


      Jack E/NJ

    • Member Posts: 60

      Tinkerer
      JackE said:
      What did you get from your brother? A Win7 file? A Win7 DVD?  A Win7 USB? And from where did your brother get it? Download it? Another computer? It will help to be more specific on exactly what Win7 installation method that you used and from where you got and in what form DVD, USB. Jack E/NJ


      It was on iso file. I think he had downloaded it from wwbsite. I did the the installation as usual. I only created a bootable usb and that’s it. It seems that system struggles to read the SSD whether this because of the speed or something else! 
    • ACE Posts: 45,230 Trailblazer
      You are experiencing common issues with trying to install a generic Microsoft Win7 version instead of the original  ACER-specific Win7 version because of proprietary mainboard and components.

      Since you're in the UK, you may still be able to get the original factory version of a Win7 USB installation stick based on your machine's serial number id (SNID) through an authorized ACER service center. If you're machine was originally purchased in the US or Canada, these ACER Win7 USBs can usually be ordered on line for about $50USD but can't be ordered if it was purchased in the UK. I'd try one of the numerous ACER support sources in these links https://www.acer.com/ac/en/GB/content/service-contact or https://uk-store.acer.com/contacts#_ga=2.29390456.6392699.1585401644-243837147.1585401644

      If you can't get the factory ACER Win7 USB in the UK, you can go to this link and try the patch listed to see if it has an effect. https://www.acer.com/ac/en/US/content/support-product/3767?b=1

      Jack E/NJ  



      Jack E/NJ

    • Member Posts: 60

      Tinkerer
      JackE said:
      You are experiencing common issues with trying to install a generic Microsoft Win7 version instead of the original  ACER-specific Win7 version because of proprietary mainboard and components.

      Since you're in the UK, you may still be able to get the original factory version of a Win7 USB installation stick based on your machine's serial number id (SNID) through an authorized ACER service center. If you're machine was originally purchased in the US or Canada, these ACER Win7 USBs can usually be ordered on line for about $50USD but can't be ordered if it was purchased in the UK. I'd try one of the numerous ACER support sources in these links https://www.acer.com/ac/en/GB/content/service-contact or https://uk-store.acer.com/contacts#_ga=2.29390456.6392699.1585401644-243837147.1585401644

      If you can't get the factory ACER Win7 USB in the UK, you can go to this link and try the patch listed to see if it has an effect. https://www.acer.com/ac/en/US/content/support-product/3767?b=1

      Jack E/NJ  



      does this mean I have no chance to fix this laptop? all the time and money I spent gone!? 
    • ACE Posts: 45,230 Trailblazer
      What? I don't think that's what I said? The ACER patch is free but you have to download it from the link, install it and see if it helps. I thought you only bought an SSD?  It seems to be booting now but with the shutdown problem. The 10 year old HDD looks like it's failing. What else did you buy other than the SSD to try to remedy the apparent shut down problem?   Jack E/NJ

      Jack E/NJ

    • Member Posts: 60

      Tinkerer
      JackE said:
      What? I don't think that's what I said? The ACER patch is free but you have to download it from the link, install it and see if it helps. I thought you only bought an SSD?  It seems to be booting now but with the shutdown problem. The 10 year old HDD looks like it's failing. What else did you buy other than the SSD to try to remedy the apparent shut down problem?   Jack E/NJ
      I didn’t have this problem before. I wanted to upgrade the system so my sister could use it. I bought two new RAMs , changed the battery, a new SSD but it seems it’s not working with the new SSD. 
      The problem actually appeared now again and it doesn’t boot from SSD anymore again. I can still use the HDD only. Is the patch usable on the win10 I have already on the HDD? 

    • ACE Posts: 45,230 Trailblazer
      >>> I bought two new RAMs >>>

      Are these new modules in there now? Jack E/NJ

      Jack E/NJ

    • Member Posts: 60

      Tinkerer
      JackE said:
      >>> I bought two new RAMs >>>

      Are these new modules in there now? Jack E/NJ
      Yes. 
    • ACE Posts: 45,230 Trailblazer
      Did you try putting the old ones back in? Jack E/NJ

      Jack E/NJ

    • Member Posts: 60

      Tinkerer
      JackE said:
      Did you try putting the old ones back in? Jack E/NJ
      Yes, 
    • ACE Posts: 45,230 Trailblazer
      Does the SSD reliably boot up now? Jack E/NJ

      Jack E/NJ

    • Member Posts: 60

      Tinkerer
      JackE said:
      Does the SSD reliably boot up now? Jack E/NJ
      I took out the SDD and put back the old HDD as the SSD doesn’t work properly just the first few times and then doesn’t boot anymore! 

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