[Win10 1903 Update | E5-576G-5762] System unresponsive after display turned off by power settings
Answers
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Yes, but I have last version of this driver (19.51.23.1).
UPD. I found information that Windows update (KB4515384) broke drivers for USB. Wi-Fi and many others devices. So it`s Microsoft problem.0 -
Does the problem go away when you uninstall and delete the driver in device manager?Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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3dvlad said:Yes, but I have last version of this driver (19.51.23.1).
UPD. I found information that Windows update (KB4515384) broke drivers for USB. Wi-Fi and many others devices. So it`s Microsoft problem.
Also, this issue does not arise when my mediaplayer (Musicbee) is playing a song. Specifically, when Musicbee is playing a song (and the power plan settings calls for the display to turn off after 1min), the display turns off, and moving a mouse or the trackpad brings the display back on. If Musicbee is open and the track is paused (under the same power plan setting), the display turns off, and moving the mouse or the trackpad after the display turned off for a minute or so does not bring back the display, so the system requires to a hard shutdown and the event log shows the time of the system unexpectedly shutting down being prior to that of performing the hard shutdown itself.0 -
I'm having this same issue. I even sent my laptop off to Acer for repair having not seen this thread. They simply resinstalled Windows (despite the notes saying I'd already done that twice and it didn't work). They sent it back and the problem is still there. As it is now, i can't close my laptop while it's running a task or it crashes. And the screen can't go to sleep or it crashes. Super frustrating as I've only had this laptop a year.0
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Have you checked if the bios update solves the problem?Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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Yeah, I've got bios 1.49. I've tried several versions of the video drivers, but the problem is still there. Really hope someone comes up with a fix or workaround.0
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The windows version is 1903? Have you tried updating the drivers for intel and nvidia video cards from daintel and nvidia?Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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egydiocoelho said:The windows version is 1903? Have you tried updating the drivers for intel and nvidia video cards from daintel and nvidia?0
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Have you tried reinstalling windows 10 by pressing alt + f10 before the Acer logo?Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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egydiocoelho said:Have you tried reinstalling windows 10 by pressing alt + f10 before the Acer logo?0
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I still think it may be some problem with the drivers. Have you tried using any programs like driverbooster or driverpack?Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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Yeah. I guess it's good to know that at least a couple of other people are having this problem. Hopefully a fix comes out eventually.0
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Have you checked if any errors appear in the windows event viewer?Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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egydiocoelho said:Have you checked if any errors appear in the windows event viewer?0
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It would be interesting for you to try reinstalling windows by pressing alt + f10.Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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I'm not reinstalling windows again. I've reinstalled it twice myself and Acer repair reinstalled it. When I got my laptop back from Acer repair, the UHD video processor was disabled. At first I thought the problem was fixed until I realized that they had simply disabled the processor. My guess is they're aware of the problem. Hope they put a fix out soon because this is my first and likely last Acer.1
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Did you actually update the drivers on the intel and nvidia websites?Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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Flipman said:I'm not reinstalling windows again. I've reinstalled it twice myself and Acer repair reinstalled it. When I got my laptop back from Acer repair, the UHD video processor was disabled. At first I thought the problem was fixed until I realized that they had simply disabled the processor. My guess is they're aware of the problem. Hope they put a fix out soon because this is my first and likely last Acer.
egydiocoelho, I hope you are volunteering, but your latest recommendation is not helpful for most users, as they have to figure out (via google) how to install video drivers that haven't been signed by Acer. Also, one of your last suggestions "re-installing Windows 10" for a machine that already been reinstalled twice and came back directly from Acer repair is tantamount to telling a user to turn-off and turn-on their machine after the user already reported doing so. I've seen this type of "help" on Microsoft's support forum all to often, and it often grates already stressed-out users.0 -
@al162381) The fact that the driver is not signed by acer does not mean that it will cause some problem in windows, because the chip makers are intel, nvidia and amd. Therefore you download and install the drivers by going to the websites of the respective manufacturers. It is very likely that the default drivers provided by intel, nvidia or amd will solve your problem.2) Unfortunately, windows has many bugs. Usually reinstalling the operating system solves many problems.Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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egydiocoelho said:@al162381) The fact that the driver is not signed by acer does not mean that it will cause some problem in windows, because the chip makers are intel, nvidia and amd. Therefore you download and install the drivers by going to the websites of the respective manufacturers. It is very likely that the default drivers provided by intel, nvidia or amd will solve your problem.2) Unfortunately, windows has many bugs. Usually reinstalling the operating system solves many problems.
BTW, Intel released video drivers the other day and installing them did not fix the issue. Testing on my Acer E5-576G, I switched back to the balanced plan that turned off the display after one minute. My laptop's display panel turned off at 10:34am and I was listening to my music from my laptop via a USB-connected DAC until 11:00am when the audio abruptly was cut off midway through a song. Unsurprisingly, moving my mouse and typing the keys on the touchpad. Closing the lid did not put my laptop to slept either. So, yet another hard shutdown. When looking at the event viewer, it states that "[t]he previous system shutdown at 10:34:21 AM on 10/23/2019 was unexpected" rather than at around 11:00am when the system audio was suddenly cut off and the system was found unresponsive with a turned-off display screen.1