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Total Posts and Comments: 1112
Total Points:3902
Total Accepted Answers: 154
Comments
I am completely stuck and cannot get through to even explain the situation to support....
UPDATE TO THE PREVIOUS UPDATE: After uploading my proof of purchase for the Galea Headset to the link provided by a customer care rep, I received a follow up call today by that same rep. He stated that he received my file and noted that I was correct - the headset was still under the manufacturer's warranty (their warranty) and they would replace the damaged set. He gave me the option of shipping my headset to them first and upon receipt, they would in turn ship a new Galea 500 to me... OR, I could give them a credit card used to only hold a pre-authorization and they would go ahead and ship the new headset to me. Upon receipt of the new Galea 500, I am instructed to ship my damaged set back to them. As soon as they receive the damaged set, the pre-auth hold on my credit card will be removed.
To conclude, this was great service provided by Acer. The issue has been resolved and they were extremely kind and helpful. I am a fan.
It took going outside the box and calling the corporate number, then pleading for help, but once I was able to speak with someone and they heard my issue, all was resolved within 24 hours. Great job Acer!