PLEASE HELP!! Predator Galea 500 headset powers on and can hear audio, but mic is not working - running on a CyberPower PC w/ Windows 10. It is <1 yr old and I have the original box which has a sticker on the back containing what one would think would be every thing needed: PN #, EAN #, JAN #, Mfg Date, and UPC # along with 3 Barcodes. When I call or go online for support, they both require a Serial # or SNID # before you can even speak with someone. I have tried every number on this barcode sticker as well as variants, but they all get denied. I can't even speak with a person to explain... I looked all over the Galea headset itself, but cannot see any number on the device. CAN SOMEONE PLEASE TELL ME HOW I CAN GET HELP WITH THIS?
Thank you in advance for your assistance. If this helps, I'll give some info from the sticker: PN: NP.HDS1A.003
Many thanks for any help,