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PLEASE HELP! Predator Galea 500 headset microphone not working
twloe
Member Posts: 8 New User
PLEASE HELP!! Predator Galea 500 headset powers on and can hear audio, but mic is not working - running on a CyberPower PC w/ Windows 10. It is <1 yr old and I have the original box which has a sticker on the back containing what one would think would be every thing needed: PN #, EAN #, JAN #, Mfg Date, and UPC # along with 3 Barcodes. When I call or go online for support, they both require a Serial # or SNID # before you can even speak with someone. I have tried every number on this barcode sticker as well as variants, but they all get denied. I can't even speak with a person to explain... I looked all over the Galea headset itself, but cannot see any number on the device. CAN SOMEONE PLEASE TELL ME HOW I CAN GET HELP WITH THIS?
Thank you in advance for your assistance. If this helps, I'll give some info from the sticker: PN: NP.HDS1A.003
Many thanks for any help,
twloe
Thank you in advance for your assistance. If this helps, I'll give some info from the sticker: PN: NP.HDS1A.003
Many thanks for any help,
twloe
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Total Posts and Comments: 4175
Total Points:7497
Total Accepted Answers: 374
Comments
I am completely stuck and cannot get through to even explain the situation to support....
UPDATE TO THE PREVIOUS UPDATE: After uploading my proof of purchase for the Galea Headset to the link provided by a customer care rep, I received a follow up call today by that same rep. He stated that he received my file and noted that I was correct - the headset was still under the manufacturer's warranty (their warranty) and they would replace the damaged set. He gave me the option of shipping my headset to them first and upon receipt, they would in turn ship a new Galea 500 to me... OR, I could give them a credit card used to only hold a pre-authorization and they would go ahead and ship the new headset to me. Upon receipt of the new Galea 500, I am instructed to ship my damaged set back to them. As soon as they receive the damaged set, the pre-auth hold on my credit card will be removed.
To conclude, this was great service provided by Acer. The issue has been resolved and they were extremely kind and helpful. I am a fan.
It took going outside the box and calling the corporate number, then pleading for help, but once I was able to speak with someone and they heard my issue, all was resolved within 24 hours. Great job Acer!