heating issue in predator(ph315-51)

GouravMehra said:

Red-Sand said:

GouravMehra said:

I bought acer predator i5-8300h 8thgen with GTX1060 6gb. .And after few days i noticed cpu and gpu tempratures going upto 98'c while gaming like GtaV, shadow of tomb raider. I called acer and now they repasted my laptop okay so now gpu temp doesn't go above 70 when i play far cry5 on ultra smaa .But cpu temp hits 96'c... What is it. I have started to feel that i wasted my hard earned money on this thing. I feel so bad 

If your GPU is surpassing 75 C then its a bad thermal paste application.. because for my 1060 even overclocked +220  don't surpass 75 C.
I recommend bringing to Acer to repaste or depending on your country you can try to repaste yourself.

My gpu temp doesn't go above 75'c after repaste but cpu temp goes upto 97'c.. Please i need help

You have a bad repaste on the cpu repaste it both properly and you will be fine

OrganizedChaos said:

If sent to Acer for a warranty repaste, about how long before it's returned?

And do people typically have good results when having it repasted?

The times the warranty takes to return depends on each country and who are the acer certified repair shops in there regarding the repaste in some countries you can buy your own thermal paste (i recommend kryonaut) and ask acer engineers to use the paste you bought to repaste it but again it depends on the countries and the repair shops if in some cases personally i repaste everything myself but i do not advise it to anyone if they have any warranty seals because if you break them warranty is void in all my acer laptops i had so far in the last 10 years none had any seals so i am able to do it myself without voiding warranty (again i do not recommend it to anyone who fo not know what they are doing neither has never done it before) the best and the most safest solution it's always send it to an acer certified shop for them to do it themselves to avoid any future warranty conflicts check the links in the bottom of my signature and contact the acer support closest to you regarding the results it all depends on why is applying it and if applied properly that's why i only thrust myself to do it a no one else because a bad thermal paste application may make it even worse that what it was previously hope this satisfies you questions

OrganizedChaos said:

Thanks, xapim. I'm in the U.S. I just assumed we would ship the laptop back to Acer for warrant repairs, but are you saying it would go to a shop that's more local to each customer? I'm in a rural area of the Midwest, but I guess there'd be places not far from here that are Acer certified. I was guessing it'd be gone for 2-3 weeks.

I've read stories in these forums about people having it re-pasted and getting it back running hotter than it did before, so that's definitely something I'd be concerned about. I've never done it before, but I'm pretty sure I'm capable of re-pasting myself. But since it's new and under warranty, I don't know if I want to try it right now.

If your in the US it should go straight to the acer hq repair center on TX (Temple) and i mentioned acer certified repair shops because most countries do not have a acer repair center (anyway it wouldn't be doable for acer or any other company to have a repair center everywhere)  so certified repair shops take care of it for acer about the repaste what you read is true when the user ends up by doing a worse repaste that what was already done before but these days and especially with kryonaut which brings an applicator it's pretty easy even for the average user just a thin layer well spread to cover all diodes cpu/gpu is enough and some ppl has the idea that the more paste the better which is completely wrong more paste results in the same as less paste which is high temps it has to be the exact amount not much neither less on square diodes there's the pea size measure but on rectangular i recommend spreading it evenly and for you to be sure in case you want to send it to acer warranty just contact acer support and they will find out for you to where you should send it i know in some countries they even go to your home and repair/repaste it there if possible

Nithin714 said:

I bought a predator helios 300 a few days ago, and I'm getting temperatures upto 97 when I play games like witcher 3. I've undervolted the laptop to -140mV and it didn't change the temperatures at all. I'd like to know if there's anything else I can do to cool it down. I'm considering returning the laptop. The specs of this model are
i5 8th gen
1050ti
128gb SSD 
8gb RAM

If you have undervolted it properly and if the profile is active and u still have high temps i suggest its a bad thermal paste case get it repasted with a good thermal paste

Apart from bad thermal paste only a faulty cpu/gpu/mobo but that is a really rare case regarding temps

Nithin714 said:

By any chance, is there anything else I could do to make it better? I'm being a little greedy XP

Check/follow the links in my signatures you can still optimize windows and undervolt if you didn't already and you are welcome also your temps are pretty acceptable